• The following cases are supported for exceptions to the meeting series:
• • A WebEx meeting can be removed from a single occurrence of a recurring WebEx meeting.
  • Updating a single occurrence of a recurring WebEx meeting is supported.
  • Deleting a single occurrence of a recurring WebEx meeting is supported.
• The following cases are not supported for exceptions to the meeting series:
• • Editing is not supported for a single meeting that is either an occurrence of or an exception to a meeting series if the start and end times for that meeting are before the current time.
  • Updates to a single occurrence of a recurring CMR Hybrid (WebEx-enabled TelePresence) meeting are not supported.
  • The Cisco Smart Scheduler does not support making changes to a single occurrence of a recurring CMR Hybrid meeting.
  • Users cannot add a WebEx meeting to a single occurrence of a recurring meeting series if the recurring meeting series does not have a WebEx meeting added to it.
• The feature that allows a user to schedule WebEx meetings on behalf of another host has been simplified so that the only requirement now is to specify the delegation setting for your WebEx account.
• Starting in WBS29.11, all email invitation templates that were generated from meetings scheduled with WebEx Productivity Tools used a single email template, with the same information for both host and attendee. This support changed in WBS29.13.10, when the Windows version of WebEx Productivity Tools returned to supporting separate email invitation templates for hosts and attendees for WebEx-only meetings, Personal Conference meetings, and Audio-Only meetings. However, CMR Hybrid meetings continue to support only one email invitation, so the host and the attendee will receive the same invitation.

Lync 2013 support is limited because it does not allow Productivity Tools to change a user's status and no longer supported embedding WebEx menu item into the Lync right-click menu.

Lync is not supported for CMR Cloud meetings.

If a single occurrence of a recurring WebEx meeting is either deleted or rescheduled, the meeting information is not updated on the WebEx service site. In the host and attendee's Outlook calendars, however, the deleted or rescheduled meeting still appears correctly.

Attendee registration can not be enabled for recurring WebEx meetings scheduled using Outlook integration.

If a template used during Outlook integration has the Mute on Entry option turned on, you will still hear a sound as attendees join the session.

If the Outlook software has different time zone settings as compared to the WebEx site, a WebEx meeting that is scheduled using the Outlook integration will not show up correctly on WebEx site. On the host and attendee's Outlook calendars, however, the time zone for the meeting schedule still appears correctly.

If you schedule a meeting using Microsoft Outlook and then change the meeting information on the WebEx service site, your changes will not appear in Outlook.

If you select multiple meetings in Outlook and delete or move them at the same time, those changes will not appear on your WebEx service site.

If you schedule a new meeting in Outlook by copying an existing meeting, a new meeting is not created on the WebEx service site. Instead, the same WebEx meeting link is shown on both the original and the copied meeting.

The Attendee access code (Listen only) is not displayed for Audio-only meetings scheduled using Outlook integration.

Importing your company address book into your WebEx contacts is not supported with Microsoft Outlook 2010 64-bit.

It is not possible to specify TSP telephony while scheduling a WebEx meeting using Lotus Notes Integration.

WebEx Lotus Notes Integration requires a script to be inserted on the Domino database for each user. As a result, a Notes user with "Editor" privileges can not install Lotus Notes Integration by just running an MSI available from the Support page. For a Lotus Notes user with "Editor" privileges, a Domino administrator must insert a WebEx script into the Notes database using the WebEx Lotus Notes Integration Admin Tool.

Using the Lotus Notes Integration MSI file, only a Lotus Notes user with "Manager" and "Designer" privileges can install WebEx Lotus Notes Integration.

If a single occurrence of a recurring WebEx meeting is either deleted or rescheduled, the meeting information is not updated on WebEx service site. In the host and attendee's Lotus Notes calendars, however, the recurring meeting still appears correctly.

When a WebEx recurring meeting is scheduled to recur on alternate weeks (Biweekly, Triweekly, etc.) in a Lotus Notes calendar, the recurring meeting appears to be scheduled on the WebEx service site as occurring weekly rather than recurring on alternate weeks. In the host and attendee's Lotus Notes calendars, however, the recurring meeting still appears correctly.

If a template used during Lotus Notes Integration has "Mute on Entry" option enabled, you will still hear a sound as attendees join the session.

If the Lotus Notes client has different time zone settings as compared to the WebEx service site, a WebEx meeting that is scheduled using Lotus Notes Integration will not show up correctly on WebEx service site. On the host and attendee's Lotus Notes calendars, however, the time zone for the meeting schedule still appears correctly.

Since Lotus Notes Integration does not use an email template, it is not possible to configure the content of the host's and attendee's email invitations for WebEx meetings that are scheduled using Lotus Notes Integration.

If you schedule a meeting using Lotus Notes and then change the meeting on your WebEx service site, your changes will not appear in Lotus Notes.

If you select multiple meetings in Lotus Notes and then delete or move them at the same time, those changes will not appear on your WebEx service site.

If you schedule a new meeting in Lotus Notes by copying an existing meeting, a new meeting is not created on WebEx site. Instead, the same WebEx meeting link is shown on the original and is copied with the meeting.

The Attendee access code (Listen only) is not displayed for Audio-only meetings scheduled using Outlook integration.

If host edits a already scheduled Lotus Notes integration meeting and adds an attendee, the attendee information is not posted to WebEx service site. As a result, for such attendees, this meeting will not appear in the My WebEx My Meetings list of meetings to which you are invited.

Scheduling CMR Hybrid meetings

If your administrator has turned on the TelePresence integration for your WebEx site, you can schedule CMR Hybrid (WebEx-enabled TelePresence) meetings with Microsoft Outlook for Windows. This option is only available for sites with TelePresence integration turned on. Once this option has been turned on, you may have to upgrade your Productivity Tools, exit Outlook, and then Outlook again in order to see the new interface.Starting in WBS29, the Allow people to join using WebEx option in the Meeting Options dialog box for a CMR Hybrid meeting is no longer "sticky"-that is, it does not stay checked if was checked for a previous meeting. If you want to allow users to join using WebEx, you must check this box again for each CMR Hybrid meeting.

Adding resources

When you schedule a WebEx meeting with Outlook, if you add either TelePresence rooms or you add extra video call-in participants, a WebEx-enabled TelePresence meeting will automatically be scheduled. If you do not include these resources, the meeting will be WebEx-only meeting. Status indicators (green check mark) will show that you have booked a TelePresence meeting, if you have successfully added those resources.

Email invitation templates for CMR Hybrid meetings

CMR Hybrid meetings still only support one email invitation template, which is the attendee version and that does not contain the host key and host access codes. To view the host key and host access code, CMR Hybrid meeting hosts need to log in to the WebEx site to see the meeting information page, or they need to log in to their WebEx site through WebEx Productivity Tools to view the information in their Advanced WebEx Settings dialog box. See the Email invitation templates section earlier in this section for additional information about email template support in Productivity Tools.

The Windows version of Productivity Tools for CMR Hybrid meetings does not currently support sending HTML email invitations. The email invitations are available only in plain text format.

The Productivity Tools email templates for CMR Hybrid meetings do not contain the "%ConfCallParticipant%" variable, to allow an audio-only caller to join only the audio portion of the meeting by selecting that option from a mobile device. Instead, mobile device users (assuming they have data and voice connectivity simultaneously) can select the Join WebEx meeting link or URL in their invitation, and join the CMR Hybrid meeting using the Cisco WebEx Meetings mobile application for audio as well as two-way video and data and content sharing consumption. Or they can pick up or manually dial the call-in number and meeting ID number or access code in the invitation from their mobile device.

Time zone and Daylight Savings Time

The time zone for the WebEx site must match the time zone for the Cisco TelePresence Management Suite; otherwise the meeting time will not be synchronized. When you make Daylight Savings Time changes between your WebEx site and the Cisco TelePresence Management Suite, it is possible your meeting might be an hour off schedule; if this happens, rescheduling will be required. If this problem occurs with a meeting series where some instances occur before Daylight Savings Times begins and some occur after, it is recommended that you create two meeting series: one meeting series that ends before the Daylight Savings Time begins and a second meeting series that starts after Daylight Savings Time begins.

Exceptions to a Recurring Meeting Series

Cisco Unified MeetingPlace Audio

The version of WebEx Productivity Tools that supports the WebEx integration with Cisco TelePresence does not support Cisco Unified MeetingPlace Audio. If you have the Cisco Unified MeetingPlace Productivity Tools version installed and if you occasionally want to schedule a combined WebEx and TelePresence meeting using WebEx or TSP audio, you will need to use the Smart Scheduler in Cisco TelePresence Management Suite (TMS) to schedule it. A user cannot have two versions of WebEx Productivity Tools installed at the same time.

Telephony service provider (TSP) audio

For some telephony service provider (TSP) audio accounts, if a host with a TSP account schedules two adjacent CMR Hybrid or CMR Cloud meetings, with the second one scheduled to start immediately after the first one ends, and if the TelePresence scheduling system automatically extends the first meeting past the scheduled end, the second meeting will end automatically because the host because the same TSP audio account cannot be used for both meetings at the same time.To work around this problem, hosts can set up two different TSP audio accounts with different host access codes, and use one account for the first meeting and the other account for the second meeting. Another option is the administrator to turn off the option for the TelePresence systems to automatically extend the meeting.

Support for Microsoft Office 365, Microsoft Outlook 2010, and Windows 8 and 8.1

WebEx sites that have the CMR Hybrid integration enabled may require the latest versions of Cisco TelePresence Management Suite (Cisco TMS) and Cisco TelePresence Management Suite Extension for Microsoft Exchange (Cisco TMSXE) to support Microsoft Office 365, Microsoft Outlook 2010, or Windows 8 and 8.1. For more information, see Prerequisites in the Cisco WebEx Features and Important Notes chapter of the Cisco Collaboration Meeting Rooms (CMR) Hybrid Configuration Guide on the Cisco TelePresence Management Suite (TMS) Configuration Guides page.

Instant Meetings and Personal Room meetings

You cannot start an instant CMR Hybrid meeting; you can only schedule CMR Hybrid meetings. When CMR Hybrid users start instant meetings, they are WebEx-only meetings and do not include TelePresence integration.

Starting with WBS29.11, instant meetings that you start with the Meet Now command (formerly called One-Click Meeting) are held in your Personal Room by default. You can change this option in Preferences. CMR Hybrid users also have Personal Rooms, but only users who join from a WebEx meeting application or app can join those Personal Rooms. In order to have a Personal Room meeting that users can join from a video conferencing system or application, the WebEx site and host account must be enabled for CMR Cloud.

A workaround for an instant meeting that uses both WebEx and TelePresence is to start a meeting from a TelePresence system and then the named host has selects Instant WebEx Meeting on the meeting detail page to generate a URL that allows external participants to join the TelePresence meeting from a WebEx application or mobile application.

Scheduling WebEx-only or TelePresence-only meetings

WebEx sites that have the CMR Hybrid integration enabled require Cisco TelePresence Management Suite Extension for Microsoft Exchange (Cisco TMSXE) in order for CMR Hybrid users to schedule WebEx-only meetings or TelePresence-only meetings with Productivity Tools.

Maximum of two simultaneous meetings per host

WebEx sites that have the CMR Hybrid integration enabled do not allow a host to have more than two CMR Hybrid meetings started at the same time.

Personal Conference and Audio-Only meetings

Although a CMR Hybrid user can schedule a Personal Conference meeting for sites that have WebEx Audio or an Audio-Only meeting for sites that have telephony service provider (TSP) audio, it is a WebEx-only meeting type and does not include CMR Hybrid integration.

No branding or customizing of CMR Hybrid features

Site administrators cannot change the branding for the CMR Hybrid Meeting Options panel, cannot hide information in the Meeting Options panel or in the TelePresence or WebEx Advanced Settings dialog boxes, and cannot limit the number of video call-in participants the user can enter.

If you use personalized join links to automatically populate attendee names and email addresses on the Join Meeting page, some email gateways may truncate the links. Attendees can still click the links, but the links do not automatically allow them to join the meeting; they will have to enter their name and email address before joining the meeting. There is no known workaround at this time.

Using the One-Click user interface, it is not possible to invite an attendee as sales team member or as a panelist.

If the instant messenger integration was installed using a silent installer, the user will need to log out and log back in to their instant messenger to see the WebEx Productivity Tools integration features.