The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
WebEx Support Center provides a variety of tools that you can use to provide remote support to customers.
Note | Support Center no longer supports Windows Me and NT. For more information about the operating systems and browsers that you can use with Support Center, see Cross-platform Features and Known Issues. |
Remote Support—Remotely diagnose problems, transfer files, and resolve issues for customers. Show customers how to use applications or control their computers. Transfer files to and from a customer computers to analyze them or install updates or patches. See Remote Support.
Remote Access—Use this optional module outside support sessions to access, diagnose, and work with computers remotely. Troubleshoot and maintain remote equipment even when the customer is not at the computer. See Remote Access.
WebACD—Give your customers anytime, anywhere access to your agents by adding a "click-to-connect" link on your web site, desktop, product, or email signature. You can even customize the request form to collect information you need and make it look like your Website. Use the WebACD Inbox and Monitor to manage customer requests and CSRs. See WebACD.
System Management—This optional module is a Web-based console that you can use to remotely manage network assets such as computers, servers, printers, and routers. Distribute software packages and patches, view asset details, send messages to assets, manage software licenses, and generate reports about asset information and status. See System Management.
These release notes describe the Remote Support features and what's new in this release.
The following list shows recent features and enhancements for Remote Support, listed by release version number. Versions that did not include major updates are not listed.
WebEx Productivity Tools
Updates were made to WebEx Productivity Tools. For more information, see Productivity Tools Release Notes.
In-meeting audio prompts
English language audio prompts have been updated to improve consistency of prompt tone and voice quality.
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
Video enhancements
Profile page enhancements
The Profile page has been reduced to contain key profile information.
Preferences page
The Preferences page is now the centralized location for all user settings.
WebEx Productivity Tools
Updates were made to WebEx Productivity Tools support. For more information, see the "WebEx Productivity Tools Support" tables in Productivity Tools Release Notes.
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
Site Administration updates
Updates were made to the Site Administration tool. For more information, see Site Administration Release Notes.
WebEx Productivity Tools
Updates were made to WebEx Productivity Tools support. For more information, see the WebEx Productivity Tools Support tables in Productivity Tools Release Notes.
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
Session Query Tool report
WebEx ball icon
The WebEx ball icon has been updated with a new design.
WebEx page redesign and accessibility updates
There have been improvements to the user experience for web pages in WebEx centers. The WebEx pages now have a modern design, but the interaction has not changed, so all the functionality remains the same.
Accessibility features have also been added to increase our current level of accessibility.
The redesign is a phased approach, beginning with core pages and flows. (We will continue to redesign other pages and centers in subsequent releases.)
Global elements (such as the header, top navigation, and the left menu bar) and core pages (such as the log in page, the My WebEx > My Meetings page, and the My WebEx > Training page) have been redesigned and have improved accessibility
The "Welcome" page has been optimized and has been renamed to "Home."
The join by number page can now be used to look up a Personal Room by the host's username.
WebEx page redesign and accessibility updates
There have been improvements to the user experience for web pages in WebEx centers. The WebEx pages now have a modern design, but the interaction has not changed, so all the functionality remains the same.
Accessibility features have also been added to increase our current level of accessibility.
The redesign is a phased approach, beginning with core Meeting Center flows. (We will continue to redesign other pages and centers in subsequent releases.)
Screen saver when sharing
When a user is sharing content in a meeting, the screen saver is disabled for all participants.
WebEx Productivity Tools
Updates were made to WebEx Productivity Tools. For more information, see Productivity Tools Release Notes.
Using WebEx on Chrome
Because Chrome will be removing support for NPAPI, a new joining method using a Chrome extension has been provided for using WebEx starting with Chrome 38. When using WebEx for the first time on Chrome, users will be guided through a one-time process to add the extension and update the WebEx application. After the first time, users can join without the extra steps.
Site Administration updates
Updates were made to the Site Administration tool. For more information, see Site Administration Release Notes.
Enhanced audio experience with wideband audio on WebEx VoIP and WebEx Audio
WebEx Audio meetings and VoIP-only meetings now have a superior meeting experience with wideband audio when users are connecting to audio using their computers (VoIP).
Wideband audio also refers to high-definition voice. Wideband audio captures wider frequency range and therefore provides clearer audio connections.
Windows, Mac, and Linux desktop applications, Apple iPad and iPhone devices, and Android mobile devices are supported. Wideband audio is also supported for network-based recording of VoIP only and WebEx Audio meetings.
Wideband Audio Codec (OPUS) is now the default codec for WebEx VoIP attendees. The OPUS codec has superior Packet Loss Concealment (PLC) and Forward Error Correction (FEC) and is more resilient to packet loss. As a result, it provides better audio quality in less ideal conditions.
It has a better noise-suppression algorithm that provides a much better experience when using audio through a computer, even without headset. It includes enhanced jitter buffer for UDP-based VoIP traffic. Reduced delay and data loss with smaller packet sampling size of 20 ms.
Computers operating on Solaris, Windows mobile devices, and Blackberry devices will continue to use narrowband audio for VoIP audio. If a user joins a meeting from any of those devices, the narrowband audio is used for the whole meeting.
Company Address Book and Personal Address Book in Site Administration and My WebEx
In the Company Address Book, which is available in Site Administration and in My WebEx, and the user's Personal Address Book, which is available in My WebEx, multiple contacts can be imported only by using a comma- or tab-delimited values file (.csv). To upload a comma- or tab-delimited .csv file, select the file to upload, select the type of delimiter your file uses (Tab or Comma), and then select Import. The WebEx Address Book format can also be exported from Site Administration and from My WebEx.
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
New range for reuse of last passwords
The Do not allow reuse of last passwords option site administration option now allows site administrators to select a range from 3 to 8 last passwords. The new default is 3.
Updates for operating system support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
Security enhancement for VeriSign security servers
A security enhancement made in WBS29 requires the meeting application on a participant's computer to connect with the VeriSign security servers for security certificate validation when a participant joins the meeting. Administrators should make sure your firewall is configured to allow participants' computers to complete the validation and easily join meetings. To do this, ensure that VeriSign CRL servers at https://www.verisign.com/repository/crl.html are included in the approved URL list (or "white list") in your firewall. It is also recommended that you add the following URLs to the approved URL list to avoid any issues in the future:
This security enhancement has also been made to remote access agents that are installed on a remote computer in all WebEx services. This includes the following services:
The enhancement requires the remote access agent to validate the security certificate from VeriSign. If using these services, make sure your firewall is configured to allow access to the URLs listed above in order for the remote agent to stay online and accessible for your users.
Cross-platform support
Updates were made for browser support. See the "OS and Browser Support" section in Cross-platform Features and Known Issues for more information.
For more information about the computers, operating systems, and browsers supported by Remote Support, see Cross-platform Features and Known Issues.
If you log in to a customer computer as a different user and the Remote Support browser crashes, you will remain logged in on customer's computer. When this happens, ask your customer to log off and then log back in again.
When you record a Remote Support session while showing an application to a customer, all other browser windows that are open on you computer will be visible to your customer.
During file transfers, if the receiving party runs out of disk space, the session will end.
If you start a file transfer while sharing desktops, you cannot move the transfer window.
Site administrators cannot disable the System Information feature in custom session types.
If you use the Lotus Notes email application, the "send email invitation using local mail client" feature may not work. This happens because Lotus Notes limits the size of email messages that you initiate from Web pages. To resolve this, change your invitation email template to reduce the message size.
Files transferred using the basic file transfer method do not show in the event log.
When client download method is set to TFS (Temporary Folder Solution) for the site, and a customer attempts to join an inbound support session using a slow network connection, a customer may receive the error message "Join Conference confirmation failed" after the customer fills out the entry form and clicks Submit
When using the Remote Support web chat, after the scrollbars have appeared, quickly scrolling up and down may cause the chat window to flash in quick succession.
These release notes describe the Remote Access features and what's new in this release.
The following list shows recent features and enhancements for Remote Access, listed by release version number. Versions that did not include major updates are not listed.
WebEx Productivity Tools
Updates were made to WebEx Productivity Tools. For more information, see Productivity Tools Release Notes.
In-meeting audio prompts
English language audio prompts have been updated to improve consistency of prompt tone and voice quality.
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
Video enhancements
Profile page enhancements
The Profile page has been reduced to contain key profile information.
Preferences page
The Preferences page is now the centralized location for all user settings.
WebEx Productivity Tools
Updates were made to WebEx Productivity Tools support. For more information, see the "WebEx Productivity Tools Support" tables in Productivity Tools Release Notes.
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
Site Administration updates
Updates were made to the Site Administration tool. For more information, see Site Administration Release Notes.
WebEx Productivity Tools
Updates were made to WebEx Productivity Tools support. For more information, see the WebEx Productivity Tools Support tables in Productivity Tools Release Notes.
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
Session Query Tool report
Session Query Tool report
WebEx page redesign and accessibility updates
There have been improvements to the user experience for web pages in WebEx centers. The WebEx pages now have a modern design, but the interaction has not changed, so all the functionality remains the same.
Accessibility features have also been added to increase our current level of accessibility.
The redesign is a phased approach, beginning with core pages and flows. (We will continue to redesign other pages and centers in subsequent releases.)
WebEx page redesign and accessibility updates
There have been improvements to the user experience for web pages in WebEx centers. The WebEx pages now have a modern design, but the interaction has not changed, so all the functionality remains the same.
Accessibility features have also been added to increase our current level of accessibility.
The redesign is a phased approach, beginning with core Meeting Center flows. (We will continue to redesign other pages and centers in subsequent releases.)
Screen saver when sharing
When a user is sharing content in a meeting, the screen saver is disabled for all participants.
WebEx Productivity Tools
Updates were made to WebEx Productivity Tools. For more information, see Productivity Tools Release Notes..
Using WebEx on Chrome
Because Chrome will be removing support for NPAPI, a new joining method using a Chrome extension has been provided for using WebEx starting with Chrome 38. When using WebEx for the first time on Chrome, users will be guided through a one-time process to add the extension and update the WebEx application. After the first time, users can join without the extra steps.
Site Administration updates
Updates were made to the Site Administration tool. For more information, see Site Administration Release Notes..
Enhanced audio experience with wideband audio on WebEx VoIP and WebEx Audio
WebEx Audio meetings and VoIP-only meetings now have a superior meeting experience with wideband audio when users are connecting to audio using their computers (VoIP).
Wideband audio also refers to high-definition voice. Wideband audio captures wider frequency range and therefore provides clearer audio connections.
Windows, Mac, and Linux desktop applications, Apple iPad and iPhone devices, and Android mobile devices are supported. Wideband audio is also supported for network-based recording of VoIP only and WebEx Audio meetings.
Wideband Audio Codec (OPUS) is now the default codec for WebEx VoIP attendees. The OPUS codec has superior Packet Loss Concealment (PLC) and Forward Error Correction (FEC) and is more resilient to packet loss. As a result, it provides better audio quality in less ideal conditions.
It has a better noise-suppression algorithm that provides a much better experience when using audio through a computer, even without headset. It includes enhanced jitter buffer for UDP-based VoIP traffic. Reduced delay and data loss with smaller packet sampling size of 20 ms.
Computers operating on Solaris, Windows mobile devices, and Blackberry devices will continue to use narrowband audio for VoIP audio. If a user joins a meeting from any of those devices, the narrowband audio is used for the whole meeting.
Company Address Book and Personal Address Book in Site Administration and My WebEx
In the Company Address Book, which is available in Site Administration and in My WebEx, and the user's Personal Address Book, which is available in My WebEx, multiple contacts can be imported only by using a comma- or tab-delimited values file (.csv). To upload a comma- or tab-delimited .csv file, select the file to upload, select the type of delimiter your file uses (Tab or Comma), and then select Import. The WebEx Address Book format can also be exported from Site Administration and from My WebEx.
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
New range for reuse of last passwords
The Do not allow reuse of last passwords option site administration option now allows site administrators to select a range from 3 to 8 last passwords. The new default is 3.
Updates for operating system support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
Security enhancement for VeriSign security servers
A security enhancement made in WBS29 requires the meeting application on a participant's computer to connect with the VeriSign security servers for security certificate validation when a participant joins the meeting. Administrators should make sure your firewall is configured to allow participant computers to complete the validation and easily join meetings. To do this, ensure that VeriSign CRL servers at https://www.verisign.com/repository/crl.html are included in the approved URL list (or "white list") in your firewall. It is also recommended that you add the following URLs to the approved URL list to avoid any issues in the future:
This security enhancement has also been made to remote access agents that are installed on a remote computer in all WebEx services. This includes the following services:
The enhancement requires the remote access agent to validate the security certificate from VeriSign. If using these services, make sure your firewall is configured to allow access to the URLs listed above in order for the remote agent to stay online and accessible for your users.
Cross-platform support
Updates were made for browser support. See the "OS and Browser Support" section in Cross-platform Features and Known Issues for more information.
Known Issues/Limitations This section contains known issues that only affect Sales Center. For more information about the browsers, operating systems, supported by WebEx, and known issues that effect other WebEx services, see Cross-platform Features and Known Issues.
Because of Google and Mozilla policy changes, users will need to manually enable the WebEx plug-in when using Chrome and Firefox.
After a Remote Access site has been upgraded but associated agents on desktops haven't, two menu items, Make Screen Blank and Send CNTRL-ALT-DEL are disabled for the agents that have not been upgraded.
These release notes describe the WebACD Inbox and Monitor features and what's new in this release.
The following list shows recent features and enhancements for WebACD, listed by release version number. Versions that did not include major updates are not listed.
WebEx Productivity Tools
Updates were made to WebEx Productivity Tools. For more information, see Productivity Tools Release Notes.
In-meeting audio prompts
English language audio prompts have been updated to improve consistency of prompt tone and voice quality.
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
Video enhancements
Profile page enhancements
The Profile page has been reduced to contain key profile information.
Preferences page
The Preferences page is now the centralized location for all user settings.
WebEx Productivity Tools
Updates were made to WebEx Productivity Tools support. For more information, see the "WebEx Productivity Tools Support" tables in Productivity Tools Release Notes.
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
Site Administration updates
Updates were made to the Site Administration tool. For more information, see Site Administration Release Notes.
WebEx Productivity Tools
Updates were made to WebEx Productivity Tools support. For more information, see the WebEx Productivity Tools Support tables in Productivity Tools Release Notes.
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
Session Query Tool report
WebEx ball icon
The WebEx ball icon has been updated with a new design.
WebEx page redesign and accessibility updates
There have been improvements to the user experience for web pages in WebEx centers. The WebEx pages now have a modern design, but the interaction has not changed, so all the functionality remains the same.
Accessibility features have also been added to increase our current level of accessibility.
The redesign is a phased approach, beginning with core pages and flows. (We will continue to redesign other pages and centers in subsequent releases.)
WebEx page redesign and accessibility updates
There have been improvements to the user experience for web pages in WebEx centers. The WebEx pages now have a modern design, but the interaction has not changed, so all the functionality remains the same.
Accessibility features have also been added to increase our current level of accessibility.
The redesign is a phased approach, beginning with core Meeting Center flows. (We will continue to redesign other pages and centers in subsequent releases.)
Screen saver when sharing
When a user is sharing content in a meeting, the screen saver is disabled for all participants.
WebEx Productivity Tools
Updates were made to WebEx Productivity Tools. For more information, see Productivity Tools Release Notes..
Using WebEx on Chrome
Because Chrome will be removing support for NPAPI, a new joining method using a Chrome extension has been provided for using WebEx starting with Chrome 38. When using WebEx for the first time on Chrome, users will be guided through a one-time process to add the extension and update the WebEx application. After the first time, users can join without the extra steps.
Site Administration updates
Updates were made to the Site Administration tool. For more information, see Site Administration Release Notes..
Enhanced audio experience with wideband audio on WebEx VoIP and WebEx Audio
WebEx Audio meetings and VoIP-only meetings now have a superior meeting experience with wideband audio when users are connecting to audio using their computers (VoIP).
Wideband audio also refers to high-definition voice. Wideband audio captures wider frequency range and therefore provides clearer audio connections.
Windows, Mac, and Linux desktop applications, Apple iPad and iPhone devices, and Android mobile devices are supported. Wideband audio is also supported for network-based recording of VoIP only and WebEx Audio meetings.
Wideband Audio Codec (OPUS) is now the default codec for WebEx VoIP attendees. The OPUS codec has superior Packet Loss Concealment (PLC) and Forward Error Correction (FEC) and is more resilient to packet loss. As a result, it provides better audio quality in less ideal conditions.
It has a better noise-suppression algorithm that provides a much better experience when using audio through a computer, even without headset. It includes enhanced jitter buffer for UDP-based VoIP traffic. Reduced delay and data loss with smaller packet sampling size of 20 ms.
Computers operating on Solaris, Windows mobile devices, and Blackberry devices will continue to use narrowband audio for VoIP audio. If a user joins a meeting from any of those devices, the narrowband audio is used for the whole meeting.
Company Address Book and Personal Address Book in Site Administration and My WebEx
In the Company Address Book, which is available in Site Administration and in My WebEx, and the user's Personal Address Book, which is available in My WebEx, multiple contacts can be imported only by using a comma- or tab-delimited values file (.csv). To upload a comma- or tab-delimited .csv file, select the file to upload, select the type of delimiter your file uses (Tab or Comma), and then select Import. The WebEx Address Book format can also be exported from Site Administration and from My WebEx.
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
New range for reuse of last passwords
The Do not allow reuse of last passwords option site administration option now allows site administrators to select a range from 3 to 8 last passwords. The new default is 3.
Updates for operating system support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
Security enhancement for VeriSign security servers
A security enhancement made in WBS29 requires the meeting application on a participant's computer to connect with the VeriSign security servers for security certificate validation when a participant joins the meeting. Administrators should make sure your firewall is configured to allow participant computers to complete the validation and easily join meetings. To do this, ensure that VeriSign CRL servers at https://www.verisign.com/repository/crl.html are included in the approved URL list (or "white list") in your firewall. It is also recommended that you add the following URLs to the approved URL list to avoid any issues in the future:
This security enhancement has also been made to remote access agents that are installed on a remote computer in all WebEx services. This includes the following services:
The enhancement requires the remote access agent to validate the security certificate from VeriSign. If using these services, make sure your firewall is configured to allow access to the URLs listed above in order for the remote agent to stay online and accessible for your users.
Cross-platform support
Updates were made for browser support. See the "OS and Browser Support" section in Cross-platform Features and Known Issues for more information.
Auto-start
To start working quickly and easily, you can configure WebACD to automatically start when you start your computer.
Hide queues
To help you focus on the right queues, the WebACD Inbox can hide empty customer queues.
Unavailable status
If you are idle for a specified period of time, WebACD Inbox can automatically change your status to "unavailable".
Auto alerts
WebACD can blink your window, bring it to the foreground, or play a sound when a customer joins your queue.
Customized queue views
You can set up your WebACD Inbox to check traffic in other queues and to display certain customer details and the queues you want to monitor.
Automatically accept requests
You can configure your Inbox to automatically accept the next request. WebACD detects that you are available and displays a message to let you know that a customer is waiting in one of your queues. This way you don't need to check your queue; your new session starts automatically.
Invite other CSRs to sessions
If you need assistance from other agents, you can invite all agents assigned to a queue or select agents to join your session. During the session you can chat privately with them and transfer the session to the other agent if necessary.
Customers can request assistance from your Web site
You can place a help link or button on your website. For details, see the Site Administrator guide on the Support page of your Support Center service site.
Track customer requests
Check traffic in the queues that you monitor and see the number of agents assigned to each queue and the status of each agent. You can also view details about customers being helped.
Flexible case assignment
WebEx site administrators can assign a pool of agents to handle requests for specific features.
Links generated by WebEx centers and WebEx recording services
As part of our continuing updates to improve security, Cisco is making changes to improve the management of cryptographic keys used to generate URLs used in WebEx Meeting Center, Training Center, Support Center, Event Center, and WebEx recording services. As a result, existing links that were generated by those services have been updated, and in some cases, users may need to request new links.
These release notes describe the WebEx System Management features and what's new in this release.
The following list shows recent features and enhancements for System Management, listed by release version number. Versions that did not include major updates are not listed.
WebEx Productivity Tools
Updates were made to WebEx Productivity Tools. For more information, see Productivity Tools Release Notes.
In-meeting audio prompts
English language audio prompts have been updated to improve consistency of prompt tone and voice quality.
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
Video enhancements
Profile page enhancements
The Profile page has been reduced to contain key profile information.
Preferences page
The Preferences page is now the centralized location for all user settings.
WebEx Productivity Tools
Updates were made to WebEx Productivity Tools support. For more information, see the "WebEx Productivity Tools Support" tables in Productivity Tools Release Notes.
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
Site Administration updates
Updates were made to the Site Administration tool. For more information, see Site Administration Release Notes.
WebEx Productivity Tools
Updates were made to WebEx Productivity Tools support. For more information, see the WebEx Productivity Tools Support tables in Productivity Tools Release Notes.
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
Session Query Tool report
WebEx ball icon
The WebEx ball icon has been updated with a new design.
WebEx page redesign and accessibility updates
There have been improvements to the user experience for web pages in WebEx centers. The WebEx pages now have a modern design, but the interaction has not changed, so all the functionality remains the same.
Accessibility features have also been added to increase our current level of accessibility.
The redesign is a phased approach, beginning with core pages and flows. (We will continue to redesign other pages and centers in subsequent releases.)
WebEx page redesign and accessibility updates
There have been improvements to the user experience for web pages in WebEx centers. The WebEx pages now have a modern design, but the interaction has not changed, so all the functionality remains the same.
Accessibility features have also been added to increase our current level of accessibility.
The redesign is a phased approach, beginning with core Meeting Center flows. (We will continue to redesign other pages and centers in subsequent releases.)
Screen saver when sharing
When a user is sharing content in a meeting, the screen saver is disabled for all participants.
WebEx Productivity Tools
Updates were made to WebEx Productivity Tools, including support for the Mac. For more information, see Productivity Tools Release Notes.
Using WebEx on Chrome
Because Chrome will be removing support for NPAPI, a new joining method using a Chrome extension has been provided for using WebEx starting with Chrome 38. When using WebEx for the first time on Chrome, users will be guided through a one-time process to add the extension and update the WebEx application. After the first time, users can join without the extra steps.
Site Administration updates
Updates were made to the Site Administration tool. For more information, see Site Administration Release Notes.
Enhanced audio experience with wideband audio on WebEx VoIP and WebEx Audio
WebEx Audio meetings and VoIP-only meetings now have a superior meeting experience with wideband audio when users are connecting to audio using their computers (VoIP).
Wideband audio also refers to high-definition voice. Wideband audio captures wider frequency range and therefore provides clearer audio connections.
Windows, Mac, and Linux desktop applications, Apple iPad and iPhone devices, and Android mobile devices are supported. Wideband audio is also supported for network-based recording of VoIP only and WebEx Audio meetings.
Wideband Audio Codec (OPUS) is now the default codec for WebEx VoIP attendees. The OPUS codec has superior Packet Loss Concealment (PLC) and Forward Error Correction (FEC) and is more resilient to packet loss. As a result, it provides better audio quality in less ideal conditions.
It has a better noise-suppression algorithm that provides a much better experience when using audio through a computer, even without headset. It includes enhanced jitter buffer for UDP-based VoIP traffic. Reduced delay and data loss with smaller packet sampling size of 20 ms.
Computers operating on Solaris, Windows mobile devices, and Blackberry devices will continue to use narrowband audio for VoIP audio. If a user joins a meeting from any of those devices, the narrowband audio is used for the whole meeting.
Company Address Book and Personal Address Book in Site Administration and My WebEx
In the Company Address Book, which is available in Site Administration and in My WebEx, and the user's Personal Address Book, which is available in My WebEx, multiple contacts can be imported only by using a comma- or tab-delimited values file (.csv). To upload a comma- or tab-delimited .csv file, select the file to upload, select the type of delimiter your file uses (Tab or Comma), and then select Import. The WebEx Address Book format can also be exported from Site Administration and from My WebEx.
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
Updates for operating system and browser support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
New range for reuse of last passwords
The Do not allow reuse of last passwords option site administration option now allows site administrators to select a range from 3 to 8 last passwords. The new default is 3.
Updates for operating system support
Support was updated for operating systems and browsers. See Cross-platform Features and Known Issues for more information.
Security enhancement for VeriSign security servers
A security enhancement made in WBS29 requires the meeting application on a participant's computer to connect with the VeriSign security servers for security certificate validation when a participant joins the meeting. Administrators should make sure your firewall is configured to allow participants' computers to complete the validation and easily join meetings. To do this, ensure that VeriSign CRL servers at https://www.verisign.com/repository/crl.html are included in the approved URL list (or "white list") in your firewall. It is also recommended that you add the following URLs to the approved URL list to avoid any issues in the future:
This security enhancement has also been made to remote access agents that are installed on a remote computer in all WebEx services. This includes the following services:
The enhancement requires the remote access agent to validate the security certificate from VeriSign. If using these services, make sure your firewall is configured to allow access to the URLs listed above in order for the remote agent to stay online and accessible for your users.
Cross-platform support
Updates were made for browser support. See the "OS and Browser Support" section in Cross-platform Features and Known Issues for more information.
Remote access maintenance and management
See a consolidated view of network assets and helps you upgrade one or all assets. If an asset is not connected to the internet, the update will occur as soon as the asset connects to the Internet.
Data backup
Use the Backup Management module to perform automated, secure, off-site backup of business data that is distributed across your enterprise's desktops and laptops. You set the retention policy to determine which data and frequency with which it is backed up. WebEx Backup Management works fast even over the slowest network connection to ensure that your data is constantly protected. With 128-bit AES encrypted transmissions, your data is kept secure.
Virus protection
Use the Virus Protection module to deliver virus protection to network assets and reduce the cost and complexity of managing an enterprise virus protection program. Even if you already have virus protection software, you can use WebEx Virus protection to distribute it.
Centralized policy management
With WebEx Patch Management, you can update policies from a centralized location using our browser-based interface. Easily integrate your existing SUS/WSUS servers to leverage our reporting and administration capabilities.
Optimize large distributions
Manage bandwidth consumption during large distributions with System Management bandwidth policies and download rules. You can set the maximum number of concurrent downloads and schedule distributions to occur during periods of low network usage.
Pay-per-use
System Management is a hosted Web-based application that allows you to pay only for the usage and the functionality you need.
No VPN required
Remote users and assets do not need VPN access for WebEx System Management to work. As long as an asset is connected to the Internet, you can use WebEx System Management to manage it.
Failure recovery
If a lost connection or other problem prevents a download from succeeding, WebEx System Management Software Distribution uses Checkpoint Restart to ensure that the download starts where it ended.
Search
System Management allows you to search your inventory for specific hardware, software, and users by location or office.
Reports
Generate graphical and text-based reports that show a variety of crucial metrics for specific assets, offices, or companies. Run reports in real time or schedule them to run at any time. You can also automatically distribute report data by email.
Data export
Use Integration Web Service (IWS), a WebEx System Management utility, to export asset data and then download it into a Microsoft Access or SQL Server database.
The following sections summarize the differences between the lockdown version WBS29.13.10 and the previous lockdown version (WBS28.12.2).
Allows participants to start sharing content immediately without being made presenter first. This option is enabled by default for new sites. The host can disable the option during the meeting.
Modern, simplified event experience
Go to your site Support section for downloading the Mac version of WebEx Productivity Tools:
Enhanced audio experience with wideband audio on WebEx VOIP
Why WebEx VOIP is improved
Audio Prompts: Details of user experience
The CMR Hybrid (WebEx-enabled TelePresence) integration with WebEx Productivity Tools allows users to schedule and start CMR Hybrid meetings that use WebEx Meeting Center and Cisco TelePresence.
Email invitation templates for Productivity Tools
Some changes have happened for email invitation templates for Productivity Tools between WBS28.9 and WBS29.13:
For more information, see Productivity Tools Release Notes.
Usability improvements for the CMR Hybrid integration in Productivity Tools
In WBS 29, usability improvements were added for the CMR Hybrid integration in Productivity Tools, including help text and tool tips for first-time users, collapsible meeting option panels, and status indicators to show whether a WebEx meeting has been added and TelePresence resources have been reserved.
Recording support for CMR Hybrid meetings
Starting with WBS29, you can record video, audio, sharing, chat, and polling for CMR Hybrid meetings. Just press Record as you normally would. For more information, see Recording and Playback FAQs in http://www.cisco.com/c/en/us/support/conferencing/webex-meeting-center/products-user-guide-list.html.
Allow people to join by using WebEx
Starting in WBS29, the Allow people to join using WebEx option in the Meeting Options dialog box for a CMR Hybrid meeting is no longer "sticky"-that is, it does not stay checked if was checked for a previous meeting. If you want to allow users to join using WebEx, you must check this box again for each CMR Hybrid meeting.
Listing CMR Hybrid meetings in the My Meetings list
Some issues about listing CMR Hybrid meetings in My WebEx > My Meetings list have been fixed.
Other WebEx features
Some features have been added or enhanced for WebEx-only meetings that do not yet have full support in CMR Hybrid meetings: