Cisco WebEx Event Center Release Notes (version WBS29.8)
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
- Updated:
- February 12, 2015
Chapter: System Requirements and Feature Support
System Requirements and Feature Support
This document describes available features, known issues, and any limitations you may experience when using WebEx services with a variety operating systems and Web browsers.
 Note | WebEx will support any Linux distribution as long as it meets the following requirements: |
- Language Support
- Operating System and Browser Support
- Windows XP and Internet Explorer 6 End-of-Support Announcement
- Citrix XenDesktop and XenApp Support
- Cross-platform Features
- Cross-platform Known Issues and Limitations
Language Support
|
Language |
Meeting Center1 |
Event Center |
Training Center |
Support Center |
|---|---|---|---|---|
|
Chinese (Simplified) |
Yes |
Yes |
Yes |
Yes |
|
Chinese (Traditional) |
Yes |
Yes |
Yes |
Yes |
|
Dutch |
Yes |
Yes |
Yes |
Yes |
|
English |
Yes |
Yes |
Yes |
Yes |
|
French |
Yes |
Yes |
Yes |
Yes |
|
German |
Yes |
Yes |
Yes |
Yes |
|
Italian |
Yes |
Yes |
Yes |
Yes |
|
Japanese |
Yes |
Yes |
Yes |
Yes |
|
Korean |
Yes |
No |
Yes |
Yes |
|
Portuguese (Brazil) |
Yes |
Yes |
Yes |
Yes |
|
Russian |
Yes |
Yes |
Yes |
Yes |
|
Spanish (European) |
Yes |
Yes |
Yes |
Yes |
|
Spanish (Latin America) |
Yes |
Yes |
Yes |
Yes |
|
Swedish |
Yes |
No |
No |
No |
Operating System and Browser Support
|
Windows |
Mac OS X1 |
Linux |
|
|---|---|---|---|
|
Operating Systems |
2003 Server, Vista 32-bit/64-bit, Windows 7 32-bit/64-bit, Windows 8 32-bit/64-bit, Windows 8.1 32-bit/64-bit |
10.6, 10.7, 10.8, 10.9, 10.10 |
Ubuntu 10x and 11x (Gnome), Red Hat 5, 6, Open SuSE 11.4 Fedora 15, 16 (all 32-bit) |
|
Available WebEx Services |
All services |
Meeting Center Training Center Event Center Sales Center Remote Support |
Meeting Center Event Center Training Center Remote Support |
|
Minimum System Requirements |
|||
|
Processor |
Intel Core2 Duo CPU 2.XX GHz or AMD processor (2 GB of RAM recommended) |
Intel (512 MB of RAM or more recommended) |
Intel or AMD x86 |
|
JavaScript |
JavaScript and cookies enabled |
JavaScript and cookies enabled |
JavaScript and cookies enabled |
|
Other |
Active X enabled (unblocked for IE is recommended) Java 6 or later |
Java 6, libstdc++ 6.0, GNOME/KDE windowing system |
|
|
Browsers |
|||
|
Internet Explorer |
7, 8 (32-bit/64-bit), 9 (32-bit/64-bit), 10 (32-bit/64-bit), 11 (32-bit/64-bit) |
||
|
Mozilla |
|||
|
Firefox2 |
Latest |
Latest |
Latest |
|
Safari |
5, 6, 7, 8 |
||
|
Chrome2 |
Latest 32-bit/64-bit |
Latest 32-bit/64-bit |
|
1Joining a Meeting on a Mac
- Starting with Mac OS X 10.7, Apple no longer offers Java as part of the Mac operating system. Since WebEx had previously relied on the Java browser plugin to automatically download the meeting application for first-time users, those who did not have Java installed found it difficult to join a meeting. The dependency on Java has been removed. Instead, the user is asked to install a small plugin that, once installed, handles the rest of the meeting application installation and then starts the meeting.
- When you start or join an event using Event Center for the first time on Safari 6.X and Safari 7, a problem occurs. After you have installed WebEx, Safari requires you to trust the plugin for the site you are attempting to join or start the event from. The page will refresh after that, but you will not join the event. In order to join, go back to the link you originally selected and you will be able to join successfully.
2Using WebEx on Chrome
- Because Chrome will be removing support for NPAPI, a new joining method using a Chrome extension has been provided for using WebEx starting with Chrome 38. When using WebEx for the first time on Chrome, users will be guided through a one-time process to add the extension and update the WebEx application. After the first time, users can join without the extra steps.
Windows XP and Internet Explorer 6 End-of-Support Announcement
As you may be aware, Microsoft has announced that Windows XP will no longer be supported as of April 8, 2014. If you are using Windows XP, we highly recommend that you upgrade to a supported version of Windows. We understand that not everyone will be able to meet the Microsoft time line, so WebEx will continue Windows XP support through the end of 2014, with one exception—if an issue comes up with Windows XP that requires Microsoft changes, WebEx will be unable to fix the issue because Microsoft will no longer be providing updates. Starting in January 2015, WebEx will no longer support Windows XP. We recommend that you upgrade to a supported version of Windows before this date.
To keep up with current web standards, WebEx will no longer support Internet Explorer 6, starting with the WBS29.8 release. We recommend that you upgrade to a more recent version of Internet Explorer or use a different browser before your WebEx site is updated to WBS29.8.
Citrix XenDesktop and XenApp Support
Added support for Citrix XenDesktop 5.0, 5.5, 7.0, and XenApp 6.5 where the host operating system and virtual operating system are both Windows (Windows XP or Windows 7). Host OS is the operating system installed on the end user's local computer. Virtual OS is the operating system delivered by the server.
See Known Issues and Limitations for additional information.
Cross-platform Features
These features are supported in each WebEx service.
Meeting Center
|
Windows |
Mac OS X |
Linux |
|
|---|---|---|---|
|
Host meetings |
yes |
yes |
yes |
|
Attend meetings |
yes |
yes |
yes |
|
Join teleconference before host |
yes |
yes |
yes |
|
Attendee ready indicator |
yes |
yes |
yes |
|
Quick Start tab (for inviting and reminding participants) |
yes |
yes |
no |
|
Send meeting transcript |
yes |
no |
no |
|
Power Panels (Delivers full-screen views for attendees while hosts use controls to manage meeting activity privately behind the scenes) |
yes |
yes |
no |
|
Application sharing and annotation |
yes |
yes |
yes |
|
Web content browser sharing and annotation |
yes |
yes |
yes |
|
Desktop sharing and annotation |
yes |
yes |
yes |
|
File and whiteboard sharing and annotation |
yes |
yes |
yes |
|
Web content sharing |
yes |
yes |
yes |
|
Remote desktop control |
yes |
yes |
yes |
|
Remote application control |
yes |
yes |
yes |
|
Web browser remote control |
yes |
yes |
yes |
|
Desktop remote control |
yes |
yes |
yes |
|
PowerPoint animations and transitions |
yes |
view only |
view only |
|
Automatically play presentations |
yes |
yes |
yes |
|
Automatically advance presentations |
yes |
yes |
yes |
|
Chat |
yes |
yes |
yes |
|
High-quality video |
yes |
yes |
view only |
|
High-definition video |
yes |
yes |
no |
|
Full-screen video view with high-definition video |
yes |
yes |
no |
|
Active-speaker switched video |
yes |
yes |
yes |
|
Offload video processing to GPU |
yes |
yes |
no |
|
Self view when sending video |
yes |
yes |
no |
|
Medianet features supported |
yes |
no |
no |
|
WebEx Audio |
yes |
yes |
yes |
|
Cisco Unified MeetingPlace version 8.x Audio |
yes |
yes |
yes |
|
Third-Party Audio (TSP) |
yes |
yes |
yes |
|
Personal Conferencing |
yes |
yes |
yes |
|
Integrated Internet phone (VoIP) |
yes |
yes |
yes |
|
Client-side recording (WRF) |
yes |
no |
no |
|
Network-based recording (ARF) |
yes |
yes |
yes |
|
Stand-alone playback (WRF/ARF) |
yes |
yes |
no |
|
Playback in browser (WRF/ARF) |
yes |
yes |
yes |
|
Edit recordings (WRF) |
yes |
no |
no |
|
Polling |
yes |
yes |
yes |
|
Printing |
yes |
no |
no |
|
File transfer (Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you transfer files or folders to and from another person's computer.) |
basic and advanced |
basic |
basic |
|
Notes and closed captioning |
yes |
yes |
yes |
|
Customized information tab |
yes |
no |
no |
|
32-bit and 64-bit Microsoft Outlook integration |
yes |
no |
no |
Event Center
|
Windows |
Mac OS X |
Linux |
|
|---|---|---|---|
|
Host events |
yes |
yes |
yes |
|
Attend events |
yes |
yes |
yes |
|
Join teleconference before host |
yes |
yes |
yes |
|
Quick Start tab (for inviting and reminding participants) |
yes |
yes |
no |
|
Attendee ready indicator |
no |
yes |
no |
|
Power Panels (Delivers full-screen views for attendees while hosts use controls to manage meeting activity privately behind the scenes.) |
yes |
yes |
no |
|
Panelists |
yes |
yes |
yes |
|
Q&A |
yes |
yes |
yes |
|
Application sharing and annotation |
yes |
yes |
yes |
|
Web content browser sharing and annotation |
yes |
yes |
yes |
|
Desktop sharing and annotation |
yes |
yes |
yes |
|
File and whiteboard sharing and annotation |
yes |
yes |
yes |
|
Web content sharing |
yes |
yes |
yes |
|
PowerPoint animations and transitions |
yes |
view only |
view only |
|
Automatically play presentations |
yes |
yes |
yes |
|
Automatically advance presentations |
yes |
yes |
yes |
|
Chat |
yes |
yes |
yes |
|
High-quality video |
yes |
yes |
view only |
|
High-definition video |
no |
no |
no |
|
Full-screen video view with high-quality video |
yes |
yes |
yes |
|
Active-speaker switched video |
yes |
yes |
yes |
|
Offload video processing to GPU |
no |
no |
no |
|
Self view when sending video |
yes |
yes |
no |
|
Medianet features supported |
no |
no |
no |
|
WebEx Audio |
yes |
yes |
yes |
|
Cisco Unified MeetingPlace version 8.x Audio |
yes |
no |
no |
|
Third-Party Audio (TSP) |
yes |
no |
no |
|
Integrated Internet phone (VoIP) |
yes |
yes |
yes |
|
Client-side recording (WRF) |
yes |
no |
no |
|
Network-based recording (ARF) |
yes |
yes |
yes |
|
Stand-alone playback (WRF/ARF) |
yes |
yes |
no |
|
Playback in browser (WRF/ARF) |
yes |
yes |
yes |
|
Edit recordings (WRF) |
yes |
no |
no |
|
Polling |
yes |
yes |
yes |
|
Printing |
yes |
no |
no |
|
File transfer (Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you transfer files or folders to and from another person's computer.) |
basic and advanced |
basic |
basic |
|
Customized information tab |
yes |
no |
no |
|
32-bit and 64-bit Microsoft Outlook integration |
yes |
no |
no |
Support Center
|
Windows |
Mac OS X |
Linux |
|
|---|---|---|---|
|
Host support session |
yes |
yes |
yes |
|
Attend support session |
yes |
yes |
yes |
|
Record sessions |
yes |
no |
no |
|
Remote computer access |
yes |
yes |
yes |
|
Desktop sharing and annotation |
yes |
yes |
yes |
|
File sharing and annotation |
yes |
no |
no |
|
Share web content (customer service representative) |
yes |
no |
no |
|
View web content (customer) |
yes |
yes |
no |
|
Remote print |
yes |
no |
no |
|
Chat |
yes |
yes |
yes |
|
Reboot remote computer and reconnect (safe mode) |
yes |
no |
no |
|
Display user system information |
yes |
limited |
limited |
|
Log on as different user |
yes |
no |
no |
|
High-quality video |
yes |
no |
no |
|
High-definition video |
no |
no |
no |
|
Full-screen video view with high-quality video |
yes, but without thumbnails |
no |
no |
|
Active-speaker switched video |
no |
no |
no |
|
Offload video processing to GPU |
no |
no |
no |
|
Self view when sending video |
no |
no |
no |
|
Medianet features supported |
no |
no |
no |
|
WebEx Audio |
yes |
yes |
yes |
|
Cisco Unified MeetingPlace version 8.x Audio |
no |
no |
no |
|
Third-Party Audio (TSP) |
no |
no |
no |
|
Client-side recording (WRF) |
yes |
no |
no |
|
Network-based recording (ARF) |
yes |
yes |
yes |
|
Stand-alone playback (WRF/ARF) |
yes |
yes |
no |
|
Playback in browser (WRF/ARF) |
yes |
yes |
yes |
|
Edit recordings (WRF) |
yes |
no |
no |
|
Integrated Internet phone (VoIP) |
yes |
yes |
yes |
|
File transfer (Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you transfer files or folders to and from another person's computer.) |
basic and advanced |
basic |
basic |
Training Center
|
Windows |
Mac OS X |
Linux |
|
|---|---|---|---|
|
Host training sessions |
yes |
yes |
yes |
|
Attend training sessions |
yes |
yes |
yes |
|
Join teleconference before host |
yes |
yes |
yes |
|
Attendee ready indicator |
yes |
yes |
yes |
|
Breakout sessions |
yes |
yes |
yes |
|
Hands-on Lab sessions |
yes |
yes |
no |
|
Q&A |
yes |
yes |
yes |
|
Quick Start tab (for inviting and reminding participants) |
yes |
yes |
no |
|
Power Panels (Delivers full-screen views for attendees while hosts use controls to manage meeting activity privately behind the scenes.) |
yes |
yes |
no |
|
Application sharing and annotation |
yes |
yes |
yes |
|
Web content browser sharing and annotation |
yes |
yes |
yes |
|
Desktop sharing and annotation |
yes |
yes |
yes |
|
File and whiteboard sharing and annotation |
yes |
yes |
yes |
|
Desktop sharing |
yes |
yes |
yes |
|
Remote application control |
yes |
yes |
yes |
|
File and whiteboard sharing and annotation |
yes |
yes |
yes |
|
PowerPoint animations and transitions |
yes |
view only |
view only |
|
Automatically play presentations |
no |
no |
no |
|
Chat |
yes |
yes |
yes |
|
High-quality video |
yes |
yes |
view only |
|
High-definition video |
yes |
yes |
no |
|
Full-screen video view with high-quality video |
yes |
yes |
no |
|
Active-speaker switched video |
yes |
yes |
yes |
|
Offload video processing to GPU |
no |
no |
no |
|
Self view when sending video |
yes |
yes |
no |
|
Medianet features supported |
no |
no |
no |
|
WebEx Audio |
yes |
yes |
yes |
|
Cisco Unified MeetingPlace version 8.x Audio |
yes |
no |
no |
|
Third-Party Audio (TSP) |
yes |
no |
no |
|
Integrated Internet phone (VoIP) |
yes |
yes |
yes |
|
Client-side recording (WRF) |
yes |
no |
no |
|
Network-based recording (ARF) |
yes |
yes |
yes |
|
Stand-alone playback (WRF/ARF) |
yes |
yes |
no |
|
Playback in browser (WRF/ARF) |
yes |
yes |
yes |
|
Edit recordings (WRF) |
yes |
no |
no |
|
Polling |
yes |
yes |
yes |
|
Offline polling editor |
yes |
no |
no |
|
Renaming tabs (for file sharing and polls) |
yes |
yes |
no |
|
Printing |
yes |
no |
no |
|
File transfer (Basic transfer allows you to publish files in a separate window so that attendees can download them. Advanced transfer allows you transfer files or folders to and from another person's computer.) |
basic |
basic |
basic |
|
Multimedia files |
yes |
yes (QuickTime) |
no |
|
Floating icon tray |
yes |
yes |
no |
|
32-bit and 64-bit Microsoft Outlook integration |
yes |
no |
no |
Cross-platform Known Issues and Limitations
This section contains known issues and limitations about the browsers and operating systems supported by WebEx. For information about other known issues, see the individual release notes for each service.
-
If you have Microsoft Office 2013 installed, the following features are not supported when sharing PowerPoint 2013 files: -
If you have customized your Info Tab, some custom elements may not be supported. We recommend that you validate it to make sure it continues to display properly in a WebEx meeting.
-
In a few cases, the following problems might occur: -
If an object in a PowerPoint presentation does not display correctly in edit mode, it is automatically removed in Slide Show view; however, the object may continue to display when the file is shared in a WebEx meeting.
-
You cannot share password-protected PowerPoint 2013 files using the file sharing feature. Use the application sharing or desktop sharing features instead.
-
You cannot share Excel 2013 files on Windows 8 and 8.1 using the file sharing feature. Use the application sharing or desktop sharing features instead.
-
You cannot share Word 2013 (64-bit) documents on Windows 8 and 8.1 (64-bit) using the file sharing feature. Use the application sharing or desktop sharing features instead.
Windows 2000
Windows 2000 is no longer supported starting in this release. Users of Windows 2000 may still be able to join meetings, but performance is not guaranteed.
Firefox 4.0 or higher
The Windows operating system supports only the 32-bit version Firefox.
-
Due to an architectural limitation of the virtual desktop environment, sending video may not work smoothly. In addition, when sending video in a meeting, the frame rate may be very low. This will result in a less-than-optimal user experience when sending video.
-
Some video files cannot be shared in a virtual desktop environment.
-
If the host operating system is Mac OS, webcam and microphone (either external or integrated) may not be recognized and cannot be used in a meeting.
-
Remote Access and Access Anywhere are not supported because the Remote Access and Access Anywhere agents will be automatically removed by the underlying Citrix platform after the operating system restarts.
-
Productivity Tools users cannot start a One Click meeting or start a scheduled meeting from Outlook successfully.
-
When using Productivity Tools as a published app on XenApp, a user must log out of the Productivity Tools app before exiting the app. Otherwise, the session ID will not be automatically be cleared from the server.
Mac OS X 10.8 Mountain Lion
When starting or joining a meeting using PAC proxy on Mac OS X 10.8 Mountain Lion, the meeting application crashes. This is an operating system bug that was reported to Apple (Apple bug report # 11844696). The issue was resolved in the Mac OS X 10.8.2 build.
Internet Explorer 10 and 11
The "Enhanced Protected Mode" in Internet Explorer 10 and 11 on the desktop is not supported. Since this mode offers plugin-free browsing experience, the WebEx add-ons are disabled and neither ActiveX nor Java download methods can be used. Users can still use the temporary folder solution (TFS) to join a meeting. Alternatively, users can choose to turn off Enhanced Protected Mode in order to join the meeting normally.
Windows 8 and 8.1
-
Users cannot share Excel files on devices running 32-bit and 64-bit versions of Windows 8 and 8.1 using 32-bit and 64-bit versions of Excel.
-
For file sharing, you must have Adobe Reader to share PDFs.
-
When file sharing Microsoft PowerPoint files in "Print Driver" mode, some content may not appear. We recommend that you use our standard "UCF" mode, application sharing, or desktop sharing instead.
-
For file sharing, we recommend that you use a 32-bit version of Microsoft Office because the 64-bit version of Word is not supported.
-
If a presenter using Windows 8 or 8.1 shares his or her application or desktop, other participants will see windows with a crosshatch pattern on top of the shared content in places where any panels are open. This problem occurs with all panels, including the meeting control panel, Participants panel, Chat panel, and sharing indicators. We recommend that presenters using Windows 8 or 8.1 keep panels closed as much as possible to provide a better viewing experience for other participants.
-
When connecting to remote computer with Windows 8 or 8.1, the local screen will not be able to be blacked out.
Windows 8.1 Only
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