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Cisco Webex Meetings Server User Guide Release 3.0

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Book Title

Cisco Webex Meetings Server User Guide Release 3.0

Chapter Title

Join a Meeting

Results

Updated:
May 14, 2020

Chapter: Join a Meeting

Join a Meeting

Before You Join a Meeting

This section describes some things that you might experience when you join a meeting.

When a meeting host schedules a meeting or starts an instant meeting by using the Meet Now option, the host and all invitees receive an email invitation with the meetings details. When it's time to join a meeting, invitees select the meeting URL in the email invitation or in an instant message.

The size of your system determines the maximum number of people who can join a meeting. When number of meeting participants reaches the maximum size, users who try to start new meetings or join meetings see an error message and the system prevents them from starting or joining a meeting. Users who dial into the meeting hear an audio prompt indicating that he or she cannot start or join a meeting because the system has reached the maximum participant capacity.

For any meeting, only half of the maximum number of participants can use video. Video is defined as sending or receiving, meaning users are using their Webex webcam video or the video file share option which allows them to share a video.

Your Webex site can use self-signed certificates instead of certificates from a well-known Certificate Authority. After you join your data center to another data center, users must install a certificate for each data center in the Trusted Root Certification Authorities store before they start or join a meeting.

If you use Chrome 32 and later or Firefox 271 and later, you might see a prompt to install a Cisco Webex plug-in. Select Download and follow the instructions to install the required plug-in.


Note
After installing the plug-in, some browsers require that you enable it.

  • If you use Chrome, click the plug-in icon that appears on the top right of your page. Select the Always allow plug-ins... option and then click Done.

  • If you use Firefox, click the plug-in icon that appears at the beginning of your URL (before https:) and then click Allow and Remember.

If the meeting does not start automatically, refresh the page.

If you use the Chrome browser to start a Webex meeting or to play a Webex recording, you might need to add the Cisco Webex extension to Chrome. This is a one-time installation.

Join a Meeting from an Email

You can join a meeting directly by selecting the meeting URL in your email invitation if

  • the meeting has started or you are joining within 15 minutes before the scheduled starting time; and

  • you are already signed in to the WebEx site or selected Remember me the last time you signed in.

If that does not describe your situation, review the following procedure to learn more.

Procedure

Step 1

Open your email invitation, then select the link.

The meeting details page appears for the meeting you are joining.

Note 

If you are joining a meeting that is part of a recurring series, the meeting details page may reflect the incorrect date. This is a known issue and will not impact your ability to join your current meeting from this page.

Step 2

If requested, enter the required information. Details you may need to enter include the following:

  • Your name: Enter the name you want attendees to use to identify you during the meeting.

  • Email address: Enter your email address in this format: name@your_company. For example, msmith@company.com.

  • Meeting password: Enter the meeting password. The meeting host may have included the password in the email invitation or, for security reasons, provided it to you in another way.

Note 

If the email address you enter matches that in a user account on the site, you may also be asked to enter the password for the account.

If your password is not recognized, click on the Login window "Forgot Password" link. WebEx will guide you through the Activate Account process and return you to the Meeting Join page.

Step 3

Join the meeting.

The Cisco Webex Meetings page appears.

Step 4

Select Join.

  • If you are already signed in or do not have an account on this WebEx site, wait for the meeting client to launch.
  • If you are not signed in but you do have an account on this WebEx site, the system will redirect you to a sign-in page where you can enter your user credentials before joining your meeting.
    Note 

    If your site is configured for single sign-on (SSO), the sign-in page will be on your company's SSO site. If your site is not configured for SSO, you will sign in through the WebEx sign in page.

What to do next

If you use Chrome 32 and later or Firefox 272 and later, you might see a prompt to install a Cisco Webex plug-in. Select Download and follow the instructions to install the required plug-in.

*The exact versions of Chrome and Firefox that are affected by this policy were not finalized as of the publishing of this document.


Note
After installing the plug-in, some browsers require that you enable it.

  • If you use Chrome, click the plug-in icon that appears on the top right of your page. Select the Always allow plug-ins... option and then click Done.

  • If you use Firefox, click the plug-in icon that appears at the beginning of your URL (before https:) and then click Allow and Remember.

If the meeting does not start automatically, refresh the page.

If you use the Chrome browser to start a Webex meeting or to play a Webex recording, you might need to add the Cisco Webex extension to Chrome. This is a one-time installation.

If you don't receive a prompt from the system, select Audio Conference to join the audio portion of your meeting.

Join a Meeting from the Meetings Page

Procedure

Step 1

Sign in to your Webex site.

Note 

If you have sign-in issues, ensure that cookies are enabled in your browser. You cannot sign in to Cisco Webex if cookies are disabled.

Step 2

Locate your meeting in the Today list.

If your meeting is not visible, select the All Meetings tab and enter your search parameters to locate it.

Step 3

Select Join.

What to do next

If you use Chrome 32 and later or Firefox 273 and later, you might see a prompt to install a Cisco Webex plug-in. Select Download and follow the instructions to install the required plug-in.

*The exact versions of Chrome and Firefox that are affected by this policy were not finalized as of the publishing of this document.


Note
After installing the plug-in, some browsers require that you enable it.

  • If you use Chrome, click the plug-in icon that appears on the top right of your page. Select the Always allow plug-ins... option and then click Done.

  • If you use Firefox, click the plug-in icon that appears at the beginning of your URL (before https:) and then click Allow and Remember.

If the meeting does not start automatically, refresh the page.

If you don't receive a prompt from the system, select Audio Conference to join the audio portion of your meeting.

Join a Meeting by Using the Meeting Number

You can join a meeting by using the meeting number whether you are signed in to Cisco Webex or not.

Procedure

Complete one of the following:

If Do This
You are already signed in to your Webex site

  1. Make sure that you are on the Meetings page by selecting the Meetings tab.

  2. Select Join by Number.

  3. Enter the meeting number.

  4. Enter the meeting password, if requested.

  5. Select Join.

You are not signed in to your Webex site

  1. Open your web browser and navigate to your Webex site.

  2. Select the Join by Number link in the top right of the header.

  3. Enter the requested information on the Join by Number page.

  4. Select Join.

Tip 

You can also access the Join by Number page by entering your public Webex site URL followed by /orion/join, for example, https://<public site url>/orion/join

If you use Chrome 32 and later or Firefox 274 and later, you might see a prompt to install a Cisco Webex plug-in. Select Download and follow the instructions to install the required plug-in.

*The exact versions of Chrome and Firefox that are affected by this policy were not finalized as of the publishing of this document.

Note 
After installing the plug-in, some browsers require that you enable it.

  • If you use Chrome, click the plug-in icon that appears on the top right of your page. Select the Always allow plug-ins... option and then click Done.

  • If you use Firefox, click the plug-in icon that appears at the beginning of your URL (before https:) and then click Allow and Remember.

If the meeting does not start automatically, refresh the page.

Troubleshooting Tips:

If you cannot join the meeting by using the meeting number, do the following:

  • Make sure that you are entering the correct meeting number.

  • Make sure that it is the correct time to join the meeting.

  • If your information is correct, search for the meeting on the Meetings page and try to join from the link.

1 The exact versions of Chrome and Firefox that are affected by this policy have not been finalized as of the publishing of this document.
2 The exact versions of Chrome and Firefox that are affected by this policy have not been finalized as of the publishing of this document.
3 The exact versions of Chrome and Firefox that are affected by this policy have not been finalized as of the publishing of this document.
4 The exact versions of Chrome and Firefox that are affected by this policy have not been finalized as of the publishing of this document.

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