This section includes troubleshooting topics about directory integration.
A User Cannot Sign In After Directory Integration is Configured
A user cannot sign in after directory integration is configured.
There is a problem with the user's Active Directory account.
Check your Active Directory Server to see if the user has an account and if it is active.
The user's email account might not be valid.
Check if the user has a valid email account. The accepted format is email@example.com.
The user might not be configured in the (Cisco Unified Call Manager) CUCM directory.
Verify that the user is in the users list in CUCM. Users can sign in even when the user is not yet imported into your Cisco WebEx Meetings Server database. When LDAP authentication is enabled and a user tries to sign in, your system verifies that the email address exists in the database (local or remote user). If the user exists, it checks for the field ADUserID in the database for this user. This field is populated after performing a directory synchronization. If this field is empty, the system checks the CUCM database to see if this user exists there. If the user exists in the CUCM database, it updates the ADUserID fields for this user record in the database and continues with authentication. Authentication succeeds as long as the user exists in the CUCM database and provides the correct credentials even though the user was not previously synchronized by using Directory Integration. After the first sign in, the user record is treated as an Active Directory synchronized user.
All Users Cannot Sign in After Directory Integration
All users cannot sign in after directory integration.
There might be a problem with your network.
Verify that there is network connectivity between Cisco WebEx Meetings Server and Cisco Unified Communications Manager (CUCM) or Active Directory.
Your CUCM AXL username and/or password have changed.
Obtain the correct CUCM AXL username and/or password.
User Cannot Sign In
After Switching from SSO to LDAP Authentication
A user is unable to
sign in after switching from SSO to LDAP authentication.
SSO uses user IDs
for authentication and LDAP uses user email addresses.
Inform your users
that they must use their email address to sign into this account.
Multiple Users Cannot Sign In After Switching from SSO to LDAP Authentication
Some or all of your users are unable to sign in after you switched from SSO to LDAP authentication.
You have not performed a Cisco WebEx Meetings Server synchronization.
Verify the affected users are included in the Cisco WebEx Meetings Server. If they are not, they cannot sign into the system.
Sign in to the Administration site, select , and perform a synchronization to import all active users from your CUCM Active Directory server to Cisco WebEx Meetings Server. After you perform a synchronization, inform your users of the change and that they must use their email addresses to sign in. Refer to "Configuring Directory Integration" in the Cisco WebEx Meetings Server Administration Guide for more information.
An Administrator Cannot Sign in to the WebEx Site
An administrator cannot sign in to the WebEx site.
There are problems with the administrator's credentials.
Make sure the administrator has an account on the Active Directory server. The credentials on the WebEx site are different than those on the Administrator site.
A User Added in Cisco WebEx Meetings Server Cannot Sign In
A user added in Cisco WebEx Meetings Server cannot sign in.
You configured directory integration and enabled LDAP authentication.
Make sure the user is configured in your Active Directory server and then synchronized with your Cisco WebEx Meetings Server system using the directory integration feature.
A User UC Account Cannot be used to Sign into Cisco WebEx Meetings Server
A user's Unified Communications account credentials might not be valid when attempting to sign into Cisco WebEx Meetings Server.
The credentials used to sign into Jabber or other Unified Communications might be different than the WebEx site ID after you have configured directory integration. For example, after you enable LDAP authentication, a user email address becomes the user ID.
Inform the user that he must use his email address to sign into the WebEx site.
Cannot Activate a User Deactivated by Directory Synchronization
You cannot activate a user.
The user was originally activated by CUCM Active Directory synchronization and is now deactivated.
You cannot activate a deactivated user with the Cisco WebEx Meetings Server user management features if the user was originally deactivated by a CUCM Active Directory synchronization. Such users are marked with an asterisk that indicates "User has been disabled on LDAP." Activate the user in Active Directory, perform a CUCM Active Directory synchronization, and then perform a directory integration synchronization.
The user was deactivated by using Cisco WebEx Meetings Server user management. You activated the user on your CUCM Active Directory server and performed a synchronization, but the user is still deactivated.
Activate the user by using Cisco WebEx Meetings Server user management. Sign into your Administration site, select Users, select the check box for the user you want to activate, and select Actions > Activate.
User Status is Not
Updated After Changing the Active Directory Server
User status is not
updated after a change is made in the Active Directory server.
You have not
scheduled Cisco WebEx Meetings Server synchronization to occur after the CUCM
Active Directory synchronization. User status is updated in Cisco WebEx
Meetings Server based on the user status that is configured in your Active
Directory settings. For example, if a user is deleted from your Active
Directory server, CUCM marks this user as
during the next synchronization and deletes this user after 24 hours. If Cisco
WebEx Meetings Server does not perform a synchronization within 24 hours, this
user status will not be changed.
Make sure you
schedule your Cisco WebEx Meetings Server synchronization to occur after your
CUCM Active Directory synchronization.
A User Added to an
Active Directory Server is Not Showing After Synchronization
A user added to the Active Directory server is not
showing up in the active users list after you perform a Cisco WebEx Meetings
You might not have
performed a Cisco Unified Communications Manager (CUCM) Active Directory
synchronization before the Cisco WebEx Meetings Server synchronization. CWMS
does not communicate directly with Active Directory. After users are added, you
must perform an Active Directory synchronization with CUCM before you
synchronize your users with Cisco WebEx Meetings Server.
To perform a CUCM
Active Directory server synchronization:
All new active users
will be imported to Cisco WebEx Meetings Server at the next directory
- Sign into your CUCM
Full Sync Now.