||Sign in to the
In a Multidata Center system, the DNS determines which data center Dashboard appears. Use this Dashboard to manage all the data centers in this system.
required to perform directory integration but a large synchronization can
affect system performance. You can put your system into maintenance mode to
prevent users from using the system during a synchronization.
server (under CUCM) to enter your CUCM server information if you have not done
The username and
password can be your CUCM administrator or AXL username and password. After you
configure your CUCM information, the IP address or FQDN of your CUCM server
appears under the CUCM icon.
have configured your CUCM information, changing it is a complex procedure that
can cause user synchronization problems and is not recommended.
User Groups for Filtering to add only those users in the selected
CUCM User Groups in to Cisco WebEx Meeting Server.
Synchronization to synchronize all users in the selected CUCM
groups. When it is not selected, the system synchronizes only the users updated
or added to the selected CUCM groups since the most recent update of the
Directory Service user profile.
affects only the Synchronize Now option in the next step; it does not affect a
scheduled (Next) synchronization.
that this action be performed as part of events such as, the CUCM server has
been changed on CWMS, the email addresses of users have been changed on CUCM,
or a user is deleted from the group on CUCM.
the size of the CUCM user database, system performance could be impacted when
you chose to synchronize the entire database.
Cisco WebEx Meetings Server system with your LDAP directory service. You can
perform your synchronization in the following ways:
Synchronize Now to perform a synchronization
immediately. You cannot cancel synchronization once it starts. You are sent an
email when the synchronization is complete. The other administrators on your
system are not notified after a
synchronization and enter a date and time to schedule
synchronization. You can chose to
Repeat synchronization at regular intervals.
In an MDC system, the synchronization of
each data center should be performed either at different times or it should be
active on only one of the data centers to avoid the degradation of system
If you select
Synchronize Now, your system immediately performs a
synchronization. If you schedule a synchronization, it occurs at the specified
date and time. All administrators receive an email after a scheduled
synchronization is complete. If you want to prevent future synchronization, you
attributes are mapped during the synchronization process:
||Cisco WebEx Meetings Server Attribute
name and last name in Cisco WebEx Meetings Server are components of the full
name that is displayed to users.
attributes in Cisco WebEx Meetings Server cannot be updated by end users.
synchronization fails, an error message appears on the page and an email with
detailed information about the error is sent to the administrator. Select
Log to see a detailed explanation of the error. The logs provided
include a deactivated user report, failed user report, and a summary.
After you have
performed at least one synchronization, a summary of your last synchronization
appears indicating whether or not it was completed, the time and date it was
completed (using the time and date configured in your Company Info settings),
and a listing of user changes including the following:
Save if you have configured or changed your
synchronization schedule or your administrator notification settings.
Users tab and make sure that the correct users have
Remote users on the drop-down menu to filter the
user list. Make sure that the users you wanted synchronized are present in the
list. Remote users are imported into Cisco WebEx Meetings Server through a
directory synchronization. If a user is created locally first and is
overwritten by a directory synchronization, this user will become a remote
user, not a local user.
Local users to see which users were not included in
the synchronization. Local users are created locally by a Cisco WebEx Meetings
Server administrator. Local users can be added manually or imported using a CSV
||Make sure your
CUCM and Cisco WebEx Meetings Server synchronization schedules are sequential.
Your CUCM synchronization must occur first and your Cisco WebEx Meetings Server
synchronization should occur immediately afterward.
administrators when synchronization completes and then select
Save. This option is selected by default and only
informs administrators after a
system is configured to use SSO, you must first disable SSO. See
for more information. If your system is not configured to use SSO, it uses its
default authentication until you enable LDAP authentication.
enabling LDAP we recommend that administrators use Active Directory server for
user management including adding, disabling, and modifying users. After
enabling LDAP authentication, all participants must use their LDAP credentials
to sign in to the WebEx site.
||Make sure that
your users can sign into the system with their AD domain credentials.
||(Optional)If you put
your system in maintenance mode
Off Maintenance Mode.
||(Optional)If you have
performed a synchronization, you can select
Now to notify users by email that accounts have been created for
them on your Cisco WebEx Meetings Server system or when their accounts have
been changed. You can optionally select
Automatically send out notifications, which
automatically sends an email to your newly added users after each
synchronization. After any change to the authentication settings (for example,
enabling LDAP), the Users–Password Changed email is sent to affected users.
sends the following emails:
receive only one notification in their lifetime. Subsequent synchronization do
not cause additional emails to be sent.
that require notification" indicates all users that are active and have not
been notified yet.
users or local users are not sent any notification.
local user on Cisco WebEx Meetings Server sends an email to this user. However,
this user must be added on your CUCM Active Directory server before he can sign
in to the WebEx site.
only send notifications to users who were added using the synchronization
take a few minutes for your email notifications to be sent to your users. This
delay is caused by several factors that are external to your Cisco WebEx
Meetings Server system including your email server, network connectivity
issues, and spam catchers on individual email accounts.
Activation Email is sent to each user the first time they are imported into
your system in a synchronization. Users do not receive this email on subsequent
Password–Changed email is sent to users who were created locally on your
About Email Templates
for information on customizing these email templates.
If you are
using Directory Integration with LDAP authentication, users configured in CUCM
are synchronized into Cisco WebEx Meeting Server as hosts and use their LDAP
credentials to sign in to their WebEx site. However, if you change an imported
user account type from
administrator, the user receives an email with a Create
Password link. A user selects this link and enters a new password for Cisco
WebEx Meetings Server. The user will use this newly created password to sign in
to the Administration site, but will continue to use the LDAP credentials to
sign in to their WebEx site.