- What are the
system requirements for using Cisco WebEx Meetings Server 2.0 with my mobile
Meetings Server 2.0 supports the following:
Active high-speed Internet connection is required for all mobile devices.
- How do I
download Cisco WebEx Meetings on my mobile device?
Go to your
Cisco WebEx site and select
on the top right of the page. Navigate to
the WebEx for Mobile Devices section and select
. An activation email is sent to you.
iPhone or iPad: Make sure to download the app from the Apple Store using the
link in your email. Alternatively, you can launch the Apple App Store on your
iPhone or iPad and search for "Cisco WebEx Meetings". You'll find this app in
the Meet Anywhere category.
devices: Make sure to download the app from Google Play or the alternative link
administrator must configure the system to display the option to download WebEx
for mobile devices before you can see it on your WebEx site.
- If I can't join a WebEx meeting from my Apple iPhone or iPad running iOS 6.0 or later, and my administrator sends me an email with a certificate file attached, what do I do?
If your company uses a self-signed certificate or if your administrator determines that the root certificate installed on your Cisco WebEx Meetings Server is not on Apple's list of trusted root certificates, you must install a SSL certificate on your mobile device before you join a WebEx meeting.
From your iOS email account, open the email from your administrator and save the certificate file to your mobile device.
Tap Install on the Install Profile page.
Tap Install Now on the Unsigned Profile dialog.
Enter your iOS password.
Users must have an active high-speed Internet connection for their mobile devices.
- How do I
activate Cisco WebEx Meetings on my mobile device?
link in your activation email to complete the activation process. If you
haven't yet downloaded the WebEx app, the activation link will prompt you to
download it from the appropriate site.
iPhone or iPad: After downloading the app, return to your email and select the
activation link again.
devices: Your app will launch automatically after installation. Sign in to
finish the activation process.
administrator must have enabled the mobile feature for your organization before
you can use WebEx on your mobile device.
- Why don't I see
the download option for WebEx for Mobile Devices?
administrator did not configure the Cisco WebEx Meetings Server Administration
site to permit the display of this download option.
- How do I sign
several ways to sign in to WebEx depending on how your system is configured.
The application will guide you through the sign in process, but here are a few
If you get
an email to activate your WebEx app, select the contained link to activate your
service, then enter the email address associated with your WebEx account and
your WebEx password to sign in.
prompted to sign in through your corporate website, enter your WebEx site URL,
Next, then enter your user credentials to sign in.
WebEx site is configured for single sign-on (SSO), make sure that you enter
your corporate user credentials to sign in. If your WebEx site is not
configured for SSO, enter your WebEx user credentials.
have access to multiple WebEx sites, the system will prompt you to choose one
after you sign in.
To join a
WebEx meeting you are invited to open the meeting invite in your email inbox or
from your Calendar app. Tap on the meeting link in that invite to launch WebEx
in your web browser. Optionally, you will be prompted to enter a meeting
password. After providing your password, you will be taken to the meeting.
are not signed in to the WebEx app, the option to join by meeting number is not
supported unless you have previously signed in from your mobile device.
- How do I start
As a host, you
can easily schedule, start, and invite others to your WebEx meetings from your
My Meetings screen, select the
+ icon in the upper right corner of the Meeting
pane, enter your meeting title, date and time, and then select your desired
attendees. If the meeting is starting soon, you can start your meeting from
scheduling a meeting for later, tap
Schedule and be returned to the
My Meetings screen.
To start a
record a WebEx meeting that is scheduled or started with an iPhone or iPad.
- How do I join a
Make sure that
you have the Cisco WebEx Meetings app installed on your mobile device then join
your WebEx meeting using one of the following methods:
- Why do I see an insecure connection warning when I launch the WebEx application from my Android device?
- You are trying to access a site with a self-signed certificate. Select Connect to continue launching the application.
- How do I join
the audio portion of the meeting?
- When you join a meeting you will be asked whether you would like the system to call your phone or connect you to the audio conference using the Internet. If you select Connect Using Internet, the system immediately connects you to the audio conference. Note that the system calls the first number configured on the meeting information screen. If you prefer to use a different number, select Call Me to have the system call you at a number of your choosing. You can also manually dial into the audio conference by selecting Call In or by calling the call-in number listed on the meeting information screen.
- What audio
conferencing is supported?
WebEx audio using the Internet or phone. If you do not use integrated WebEx
audio, you will need to manually dial into the audio conference or select to have the system call you at a number of your choosing.
- Are there any
special requirements to join the audio conference using the Internet?
If you are using an Android device and want to join the audio through VoIP, make sure that you are using Android SDK 2.3 or above. VoIP on SDK 2.1 and 2.2 is not supported.
To ensure the best audio
quality on the iPad, we recommend that you use a headset. Without a headset,
the application will mute you by default. To unmute yourself, tap the audio
icon and select
administrator must enable the option to connect to the audio conference using
the Internet before you can use it. If you are using an iPhone or iPad, you are
muted by default when you join an audio conference using VoIP, whether or not
you use a headset.
- Is it free to
attend a Cisco WebEx meeting from my mobile device?
Yes, there is no cost to download Cisco WebEx Meetings for your mobile device or to attend any WebEx meetings that you've been invited to join. If you are using a mobile data connection, note that you may incur data connection charges though from your mobile provider as per your mobile contract.
- Can I invite
people to my meeting from my mobile device?
Yes, with the
app's host capabilities you can invite people to your meeting from the
Meetings screen or from the Participant List after joining your
- Can I share
video from my mobile device?
Yes, if your
administrator has configured this feature for your organization, you can use
the front-facing camera on your mobile device to send your video to other
- How can I view
video on my mobile device?
multi-channel high quality video, you can view multiple participants' webcam
videos simultaneously. Participants sharing video will show up on your screen,
followed by silhouettes for participants not sharing video. Scroll back and
forth to see all attendees. With voice-activated switching you can
automatically see who is speaking. You can also view full-screen video. Just
pinch out to enlarge the video. You can go back to the presentation by tapping
on the screen. Tap on the button above the speaker video to minimize all video
and focus on the presentation.
- What is the
video resolution on the iPad?
view (3 video screens) - 90p for each video
view (4 video screens) - 90p for each video
active speaker - 180p
Screen - 360p
- What is the
video resolution on Android?
Android devices support the following:
- What are the
various video capabilities supported in Cisco WebEx Meetings for mobile
following video capabilities are supported:
preview your self-video before sending to other participants.
window view which enables iPhone, iPad and Android tablets to view all video
enabled participants (including self) — simply swipe left / right to view all
others. For Android smartphones, turn the phone to landscape to see the video
strip and be able to swipe left / right.
"Active-speaker" view in which participants can see who's
talking as well as the content being shared simultaneously (simultaneous video
and content sharing on iPad only); the "active speaker" picture-in-picture
frame can be moved around on iPads and iPhones, not on Android devices.
conferencing view in which participants can see who is talking in fullscreen
mode with self-view as picture-in-picture is supported on iPad and iPhone.
- How can I
chat with other participants?
Tap on the
people icon on the top of your screen to view the Participant List. From the
list, you can choose one individual or all participants to chat with. Select
who you want to chat with and then enter your message in the dialogue box and
Send. If video is being shared, you can chat
directly from the video carousel. Tap a participant and choose to chat with
that individual or with the entire group.
transition back and forth between the presentation and chat, tap the
Cancel button in the chat window and be returned to
- Can I present
content from my mobile device?
present content from your iPad if you are the host of the meeting. However, a
desktop user cannot pass the ball to you if you are a mobile user. Presenting
content is not supported on the iPhone or Android devices.
- How do I pass
Tap on the
"Pass the Ball" tip to get detailed instructions or click on the Participant
List, select the WebEx ball, and drag and drop it to the new presenter. If
video is being shared, you can also tap on the participant in the video
carousel to pass presenter control.
Passing the presenter role to users on mobile devices is limited to the following:
- If the meeting is started from an Android device: You can transfer the presenter role to users using an iOS 7 iPad
- If the meeting is started from an iPhone: You can transfer the presenter role to users using an iOS 7 iPad
- If the meeting is started from a desktop computer: You cannot transfer the presenter role to users on mobile devices