Cisco DNA Center Platform User Guide, Release 2.2.3
Bias-Free Language
The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
The Cisco DNA Center platform GUI provides a Manage drop-down menu option that provides access to the following features:
Bundles: Access to bundles that you can use to integrate Cisco DNA Center with your own applications or to enhance the performance of Cisco DNA Center itself. Bundles are comprised of groupings of APIs, DNA Events, integration flows, data services, or applications.
Note
You can use the Cisco DNA Center platform GUI to view the bundle components (APIs and integration flows) by
clicking the Menu icon () > Platform >
Developer Toolkit >
APIs or Platform >
Developer Toolkit > Integration
Flows.
Configurations: Access to a window to configure global settings for a single bundle or across multiple bundles for a custom platform experience.
About Bundles
Cisco DNA Center platform provides access to bundles that you can use to integrate Cisco DNA Center with your own applications or to enhance the performance of Cisco DNA Center itself.
The following Cisco DNA Center platform information is accessible using the GUI:
Bundle name, vendor, version, version release date, and tags
Status of the bundle:
NEW: Bundle that is available through Cisco DNA Center platform, but has not yet been enabled. Click the Enable button to enable the bundle for configuration and subsequent activation.
ENABLED: Bundle that has been enabled, but not yet configured. Once enabled, the bundle's integration flows and API code can be viewed
under the Contents tab. Click the Configure button to configure at the bundle level.
The enablement and configuration of bundles are two separate steps, since a business manager will usually enable a particular
bundle as a business decision. The follow-up configuration of the bundle will usually be performed by an IT or network administrator.
DISABLED: The bundle has been stopped from executing any further.
ACTIVE: After either reviewing and/or configuring the bundle (configuring bundle-specific values), you can activate the bundle in
your network by clicking the Activate button.
UPDATE: When you upgrade from one version of Cisco DNA Center platform to a higher version of Cisco DNA Center platform.
ERROR: There is an issue with the bundle and it cannot be activated within your network.
Description of the bundle.
Buttons to Enable, Disable, or Configure the bundle.
Bundle Features
You can review, enable, and configure bundles using the Bundles window in the Cisco DNA Center GUI.
Figure 1. Cisco DNA Center Platform Bundles Window
Access the bundles in the GUI to accomplish one or more of the following tasks:
Review and try out supported Cisco DNA Center APIs. See Work with APIs for additional detailed information.
Enable Rogue Management and the Cisco Advanced Wireless Intrusion Prevention System (aWIPS) to detect wired and wireless threats,
including rogue access points. See Work with APIs for additional detailed information.
Configure a destination (Event Management or REST API Endpoint) to receive events for ServiceNow. See Configure Bundles: Destination to Receive Events for detailed information on using the GUI to configure a destination.
Configure access settings for Cisco DNA Center to ServiceNow (host name, username, password, and so on). See Configure Bundles: ServiceNow Access Settings for detailed information on using the GUI to configure access settings to ServiceNow.
Configure data synchronization between Cisco DNA Center and ServiceNow (including the option to configure operational and source identifiers.) See Configure Bundles: CMDB Data Synchronization for ServiceNow for detailed information on using the GUI to configure data synchronization..
Configure Bundles: Destination to Receive Events
Perform this procedure to configure a destination to receive events (network and SWIM) for ServiceNow within a bundle. You
can review, enable, and configure bundles using the Bundles window in the Cisco DNA Center GUI.
Figure 2. Cisco DNA Center Platform Bundles Window
For this release, you configure a destination to receive events for ServiceNow within the following bundles:
Network Issue Monitor and Enrichment for ITSM (ServiceNow)
Cisco DNA Center Automation events for ITSM (ServiceNow)
Before you begin
See the latest Cisco DNA Center ITSM Integration Guide to understand how this procedure fits within a larger workflow when configuring a Cisco DNA Center to ServiceNow integration.
Procedure
Step 1
Click the menu icon () and choose Platform > Manage > Bundles.
Step 2
Review the displayed bundles and their status.
The following bundles are available with this release:
Basic ITSM (ServiceNow) CMDB synchronization: Triggers or schedules a synchronization between Cisco DNA Center devices and your ServiceNow® CMDB system. The ServiceNow CMDB provides a single system of record for IT.
Cisco DNA Center REST API: Contains the REST API supported by Cisco DNA Center. This API provides a rich set of capabilities to query network knowledge, as well as to initiate network programming.
Endpoint Attribute Retrieval with ITSM (ServiceNow): This bundle retrieves detailed endpoint information and publishes it once or on a recurring schedule to Cisco DNA Center. This activity does not modify or delete any CIs on the existing ITSM (ServiceNow) tool.
Network Issue Monitor and Enrichment for ITSM (ServiceNow): Contains Cisco DNA Center components that monitor the network for assurance and maintenance issues, and publishes the event details to a ServiceNow
system. It also contains APIs to access rich network context data.
Rogue and aWIPS: Contains the REST API supported by Cisco DNA Center for Rogue Management and the Cisco Advanced Wireless Intrusion Prevention System (aWIPS). This API is used to detect wired
and wireless threats, including rogue access points.
Cisco DNA Center Automation events for ITSM (ServiceNow): Monitor and publish events requiring software image updates (for compliance, security, or other operational triggers) to
a ServiceNow system.
Disaster Recovery API: This bundle contains the REST APIs supported by disaster recovery and provide support to monitor the disaster recovery system.
AI Endpoint Analytics: This bundle allows you to access various services provided by AI endpoint analytics application. You must install AI Endpoint Analytics package in Cisco DNA Center to use this bundle.
You can adjust the bundles that are displayed in the GUI by clicking the Filter icon and using the filter, or by entering a keyword in the Find field.
Step 3
Click either the Network Issue Monitor and Enrichment for ITSM (ServiceNow) or the Cisco DNA Center Automation events for ITSM (ServiceNow) bundle link or icon.
The following information is provided:
General information: Vendor, version, platform, tags displayed under the square icon.
Note
Tags indicate what the Cisco DNA Center component is used for or is affected by the bundle.
Information: Tab that displays general information (purpose of bundle and how bundle works in the network), sample schemas, mapping notes,
configuration notes, and other data about the bundle.
Contents: Tab that accesses information about the integration flows within the bundle.
Release Notes: Tab that displays latest release information about the bundle, including its version.
Step 4
Click each of the above tabs and review the information about the bundle.
Step 5
Click the Enable button to enable the bundle.
An Information field appears in the window.
Step 6
In the Information field, click the Enable button to confirm enabling the bundle.
After clicking the Enable button to confirm, a Success message appears.
Step 7
Click Okay in the Success message.
Step 8
Click the Configure button to configure at the bundle level.
Step 9
In the configuration slide-in pane, click Destination to receive events to configure a Destination instance.
Figure 3. Example of Destination to Receive Events Configuration Fields
Step 10
Click the radio button to configure either an existing Destination instance or configure a new instance.
For configuring an existing Destination instance, choose it from the drop-down list in the window and click Activate
Step 11
For configuring a new Destination instance, the following additional information must be entered.
Instance Name: Name of the instance.
Description: Descriptive text of the instance.
Destination to receive events: Choose one of the following:
Event Management: When setting up Cisco DNA Center integration with ServiceNow without using the Cisco DNA App, choose the Event Management option. The Event Management option also requires that you have the Event Management plugin configured within the ServiceNow instance.
REST API Endpoint: The REST API Endpoint option can be used with the Cisco DNA App. Data is sent to a REST API endpoint within the Cisco DNA App with the REST API Endpoint option.
Generic REST Endpoint in ServiceNow: For the Generic REST Endpoint in ServiceNow option, you can send the data to a different staging table in ServiceNow.
For detailed information about integrating Cisco DNA Center with ServiceNow, see the Cisco DNA Center ITSM Integration Guide for this release.
Destination URI: Enter a destination URI (Uniform Resource Identifier) for the Generic REST Endpoint in ServiceNow option. This field is mandatory for this option.
After entering this information, proceed to the next step.
Step 12
Click Activate to save your changes and activate the bundle or click Cancel to cancel the configuration and close the slide-in pane.
Note
By clicking Activate, you enable the changes that are made to the bundle and the changes take effect immediately. Additionally, the bundle's status
changes from ENABLED to ACTIVE.
What to do next
To review your configuration, click the Menu icon () > Manage > Configurations > General Settings and use the Filter or Find tools to locate the specific destination instance configured in this procedure.
Configure Bundles: ServiceNow Access Settings
Perform this procedure to configure access settings for ServiceNow within a bundle. You can review, enable, and configure
bundles using the Bundles window in the Cisco DNA Center GUI.
Figure 4. Cisco DNA Center Platform Bundles Window
For this release, you configure ServiceNow access settings within the following bundles:
Endpoint Attribute Retrieval with ITSM (ServiceNow)
Network Issue Monitor and Enrichment for ITSM (ServiceNow)
Cisco DNA Center Automation events for ITSM (ServiceNow)
Before you begin
See the latest Cisco DNA Center ITSM Integration Guide to understand how this procedure fits within a larger workflow when configuring a Cisco DNA Center to ServiceNow integration.
Procedure
Step 1
Click the menu icon () and choose Platform > Manage > Bundles.
Step 2
Review the displayed bundles and their current status.
The following bundles are available with this release:
Basic ITSM (ServiceNow) CMDB synchronization: Triggers or schedules a synchronization between Cisco DNA Center devices and your ServiceNow® CMDB system. The ServiceNow CMDB provides a single system of record for IT.
Cisco DNA Center REST API: Contains the REST API supported by Cisco DNA Center. This API provides a rich set of capabilities to query network knowledge, as well as to initiate network programming.
Endpoint Attribute Retrieval with ITSM (ServiceNow): This bundle retrieves detailed endpoint information and publishes it once or on a recurring schedule to Cisco DNA Center. This activity does not modify or delete any CIs on the existing ITSM (ServiceNow) tool.
Network Issue Monitor and Enrichment for ITSM (ServiceNow): Contains Cisco DNA Center components that monitor the network for assurance and maintenance issues, and publishes the event details to a ServiceNow
system. It also contains APIs to access rich network context data.
Rogue and aWIPS: Contains the REST API supported by Cisco DNA Center for Rogue Management and the Cisco Advanced Wireless Intrusion Prevention System (aWIPS). This API is used to detect wired
and wireless threats, including rogue access points.
Cisco DNA Center Automation events for ITSM (ServiceNow): Monitor and publish events requiring software image updates (for compliance, security, or other operational triggers) to
a ServiceNow system.
Disaster Recovery API: This bundle contains the REST APIs supported by disaster recovery and provide support to monitor the disaster recovery system.
AI Endpoint Analytics: This bundle allows you to access various services provided by AI endpoint analytics application. You must install AI Endpoint Analytics package in Cisco DNA Center to use this bundle.
You can adjust the bundles that are displayed in the GUI by clicking the Filter icon and using the filter, or by entering a keyword in the Find field.
Step 3
Click the Network Issue Monitor and Enrichment for ITSM (ServiceNow), Cisco DNA Center Automation events for ITSM (ServiceNow), or Endpoint Attribute Retrieval with ITSM (ServiceNow) bundle link or icon.
Note
For this procedure and as an example, the Endpoint Attribute Retrieval with ITSM (ServiceNow) is selected.
The following information is provided:
General information: Vendor, version, platform, tags displayed under the square icon.
Note
Tags indicate what the Cisco DNA Center component is used for or is affected by the bundle.
Information: Tab that displays general information (purpose of bundle and how bundle works in the network), sample schemas, mapping notes,
configuration notes, and other data about the bundle.
Contents: Tab that provides access to information about the integration flows within the bundle.
Note
For the Endpoint Attribute Retrieval with ITSM (ServiceNow) bundle, access is provided to the Scheduler for ServiceNow Asset Sync integration flow.
Release Notes: Tab that displays latest release information about the bundle, including its version.
Step 4
Click each of the above tabs and review the information about the bundle.
Step 5
Click the Enable button to activate the link.
An Information field appears in the window.
Step 6
In the Information field, click the Enable button to confirm enabling the bundle.
After clicking the Enable button to confirm, a success message appears.
Step 7
Click Okay in the success message.
Step 8
Click the Contents tab.
For the Endpoint Attribute Retrieval with ITSM (ServiceNow) bundle, a link to the Scheduler for ServiceNow Asset Sync integration flow appears. Click the link to perform the following tasks:
Review the Description, Tags, How to Use this Flow, and scheduler.
Click Run Now (to run the scheduler now), Run Later (to schedule for a later time), or Recurring (to set up a recurring schedule).
For Run Later, you must select a date, time, and time zone. For Recurring, you must set a repeating interval (daily or weekly), an interval duration (minutes or hours), and a start and end date.
Click Schedule to enable the scheduler.
Important
Only configure and enable an integration flow schedule, after you have finished configuring the bundle itself as described
in the following steps. You can configure and enable an integration flow schedule by returning to this view and clicking Schedule or by accessing the view by clicking the Menu icon () > Platform > Developer Toolkit > Integration Flows > Scheduler for ServiceNow Asset Sync.
For the other two bundles (Network Issue Monitor and Enrichment for ITSM (ServiceNow) and Cisco DNA Center Automation events for ITSM (ServiceNow)), there is no link to an integration flow. Only information about integration flows is displayed.
Step 9
Click the X icon at the upper right of the window to close it and return to the previous bundle window.
Step 10
Click the Configure button to configure at the bundle level.
Step 11
In the configuration slide-in pane, click ServiceNow Access Settings to configure a ServiceNow instance.
Step 12
Click the radio button to configure either an existing ServiceNow instance or configure a new instance.
Figure 5. Example of ServiceNow Instance Configuration Fields
For configuring an existing ServiceNow instance, choose it from the drop-down list in the window and click Activate.
Step 13
For configuring a new ServiceNow instance, the following additional information must be entered.
Instance Name: Name of the instance.
Description: Descriptive text of the instance.
Host name: Host name for the ServiceNow system.
Username: Username required to access the ServiceNow system.
Password: Password required to access the ServiceNow system.
Step 14
Click Check Connectivity to test whether you can connect to the server where the endpoint is located.
After a successful test of connectivity to the server, proceed to the next step.
Step 15
Click Activate to save your changes and activate the bundle or click Cancel to cancel the configuration and close the slide-in pane.
Note
By clicking Activate, you enable the changes that are made to the bundle and the changes take effect immediately. Additionally, the bundle's status
changes from ENABLED to ACTIVE.
What to do next
To review your configuration, click the Menu icon () > Manage > Configurations > General Settings and use the Filter or Find tools to locate the ServiceNow instance configured in this procedure.
Configure Bundles: CMDB Data Synchronization for ServiceNow
Perform this procedure to configure data synchronization between Cisco DNA Center and ServiceNow (including the option to configure operational and source identifiers) within a bundle. You can review, enable,
and configure bundles using the Bundles window in the Cisco DNA Center GUI.
Figure 6. Cisco DNA Center Platform Bundles Window
For this release, you configure data synchronization and set the operational limit and identifier for ServiceNow within the
following bundle:
Basic ITSM (ServiceNow) CMDB synchronization
Before you begin
See the latest Cisco DNA Center ITSM Integration Guide to understand how this procedure fits within a larger workflow when configuring a Cisco DNA Center to ServiceNow integration.
Procedure
Step 1
Click the menu icon () and choose Platform > Manage > Bundles.
Step 2
Review the displayed bundles and their current status.
The following bundles are available with this release:
Basic ITSM (ServiceNow) CMDB synchronization: Triggers or schedules a synchronization between Cisco DNA Center devices and your ServiceNow® CMDB system. The ServiceNow CMDB provides a single system of record for IT.
Cisco DNA Center REST API: Contains the REST API supported by Cisco DNA Center. This API provides a rich set of capabilities to query network knowledge, as well as to initiate network programming.
Endpoint Attribute Retrieval with ITSM (ServiceNow): This bundle retrieves detailed endpoint information and publishes it once or on a recurring schedule to Cisco DNA Center. This activity does not modify or delete any CIs on the existing ITSM (ServiceNow) tool.
Network Issue Monitor and Enrichment for ITSM (ServiceNow): Contains Cisco DNA Center components that monitor the network for assurance and maintenance issues, and publishes the event details to a ServiceNow
system. It also contains APIs to access rich network context data.
Rogue and aWIPS: Contains the REST API supported by Cisco DNA Center for Rogue Management and the Cisco Advanced Wireless Intrusion Prevention System (aWIPS). This API is used to detect wired
and wireless threats, including rogue access points.
Cisco DNA Center Automation events for ITSM (ServiceNow): Monitor and publish events requiring software image updates (for compliance, security, or other operational triggers) to
a ServiceNow system.
AI Endpoint Analytics: This bundle allows you to access various services provided by AI endpoint analytics application. You must install AI Endpoint Analytics package in Cisco DNA Center to use this bundle.
You can adjust the bundles that are displayed in the GUI by clicking the Filter icon and using the filter, or by entering a keyword in the Find field.
Step 3
Click the Basic ITSM (ServiceNow) CMDB synchronization bundle link or icon.
The following information is provided:
General information: Vendor, version, platform, tags displayed under the square icon.
Note
Tags indicate what the Cisco DNA Center component is used for or is affected by the bundle.
Information: Tab that displays general information (purpose of bundle and how bundle works in the network), sample schemas, mapping notes,
configuration notes, and other data about the bundle.
Contents: Tab that accesses the integration flows that make up the bundle, or provides information about the integration flows that
make up the bundle.
Release Notes: Tab that displays latest release information about the bundle, including its version.
Step 4
Review the bundle data in the Information tab and click the Contents tab.
Step 5
Click the Integration Flows header.
Proceed to review the list of available integration flows (links) under the header. For detailed information about integration
flows and their purpose, see Work with Integration Flows.
Step 6
Click the Enable button to activate the links.
An Information field appears in the window.
Step 7
In the Information field, click the Enable button to confirm enabling the bundle.
After clicking the Enable button to confirm, a success message appears.
Step 8
Click Okay in the success message.
Step 9
Click the integration flow link to perform the tasks listed below:
Review the Description, Tags, How to Use this Flow, and scheduler.
Click Run Now (to run the scheduler now), Run Later (to schedule for a later time), or Recurring (to set up a recurring schedule).
For Run Later, you need to select a date, time, and time zone. For Recurring, you need to set a repeating interval (daily or weekly), an interval duration (minutes or hours), and a start and end date.
Click Schedule to enable the scheduler.
Important
Only configure and enable an integration flow schedule, after you have finished configuring the bundle itself as described
in this procedure. You can configure and enable an integration flow schedule by returning to this view and clicking Schedule, or by clicking the View Flows link in the Configure Basic ITSM (ServiceNow) CMDB synchronizationslide-in pane (see following steps), or by accessing the view by clicking the Menu icon () > Platform > Developer Toolkit > Integration Flows > Schedule to Publish Inventory Details-ServiceNow Connector.
Step 10
Click the X icon at the upper right of the window to close it and return to the previous bundle window.
Step 11
Click the Configure button to configure at the bundle level.
A configuration slide-in pane appears. Proceed to review the CMDB synchronization information.
Step 12
Click the radio button to configure either existing or new ServiceNow access settings for the CMDB synchronization.
Figure 7. ServiceNow Access Settings
For configuring an existing setting, choose it from the drop-down menu in the window and click Next.
Step 13
For configuring a new access setting, the following instance information must be entered.
Instance Name: Name of the instance.
Description: Descriptive text of the instance.
Click Next to proceed.
Step 14
For configuring a new access setting, the following additional settings information must be entered.
Figure 8. ServiceNow Access Settings
Hostname: Hostname or IP address of the ServiceNow server.
Username: Username for access to the ServiceNow server.
Password: Password for access to the ServiceNow server.
Click Check Connectivity to check access to the ServiceNow server.
Click Next to proceed.
Step 15
Click the radio button to configure either an existing instance or configure a new instance for the CMDB inventory settings.
Figure 9. CMDB Inventory Settings
For configuring an existing instance, choose it from the drop-down menu in the window and click Configure.
Step 16
For configuring a new instance, the following additional information must be entered.
Instance Name: Name of the instance.
Description: Descriptive text of the instance.
Click Next to proceed.
Step 17
In the Select Destination window, enter the following information:
Destination Type: There are two discovery source options to choose from:
Synchronize device inventory directly with CMDB
Post device inventory details to a staging table
Note
With a staging table, you can take the values from the table and map it to a ServiceNow CMDB.
Destination URI: Uniform Resource Indicator (URI) of the ServiceNow server (CMDB) or staging table.
Figure 10. Select Destination Window
Click Next.
Step 18
In the Select Inventory Data Fields window, select the inventory data fields to by synchronized.
Note
Inventory data fields are Cisco created data types that can be designated as an attribute or reference to be synchronized
into a CMDB or staging table.
Clicking the top check box in the Select Inventory Data Fields window will select all of the inventory data fields for synchronization. Click this top check box if you want to sync all
of the inventory data fields. Otherwise, review and click a check box at a time to create a smaller subset of inventory data
fields for synchronization.
Figure 11. Select Inventory Data Fields Window
The Select Inventory Data Fields window consists of the following columns:
Name: Name of the inventory data field.
Description: Brief description of the inventory data field.
Is Attribute/Is Reference: Whether the inventory data field is an attribute or a reference. A reference data field is used to create a relationship
between two tables in a database. An attribute data field is used to add more data to a table in a database.
Step 19
For the data fields selected to be synchronized in the preceding step, review their default designation as either an attribute
or reference.
To change a data field's default designation, just click the desired data field designation (Attribute or Reference).
After selecting the data fields to be synchronized and whether the data field is an attribute or reference, click Next to proceed.
Step 20
In the Update Transforms window, either accept or update the ServiceNow transformation mapping between the Cisco DNA Center device families and the ServiceNow CI classes.
Figure 12. Update Transforms Window
Device families are the Cisco DNA Center device classifications (for example, Unified AP, Routers, Wireless Controller, Switches, and Hubs), where the inventory attributes/references
mapping to ServiceNow is already available in the existing Cisco DNA Center application in ServiceNow. The type and number of device families can vary depending upon the different Cisco devices in
the user's network.
Note
Cisco DNA Center platform is able to automatically retrieve all of the device families in the user's Cisco DNA Center network and display them in this GUI window.
CI classes are the database tables for ServiceNow (for example, cmdb_ci_wap_network, cmdb_ci_ip_router, cmdb_ci_ip_switch,
and x_caci_cisco_dna_wireless_lan_controller). The CI Class column in the GUI window above is used to map the CI classes to their respective device families.
The following table displays the Cisco DNA Center default CI classes for each device family. The default CI classes can be modified by the user. In case of other device families
not listed below, Cisco will not have any default values specified in the CI Class column. The ServiceNow application user needs to either manually create the corresponding CI Classes and attributes/references
mapping or use a pre-existing CI class a 'parent' CI class.
Table 1. Default Device Family to CI Class Mapping List
Device Family
Corresponding CI Class
Unified AP
cmdb_ci_wap_network
Wireless Controller
x_caci_cisco_dna_wireless_lan_controller
Routers
cmdb_ci_ip_router
Switches and Hubs
cmdb_ci_ip_switch
Meraki Access Point
cmdb_ci_wap_network
Meraki Cameras
cmdb_ci_netgear
Meraki Dashboard
cmdb_ci_netgear
Meraki Security Appliances
cmdb_ci_netgear
Meraki Switches
cmdb_ci_ip_switch
After accepting or updating the information in this window, click Next.
Step 21
In the Set Source Identifier and Operational Limit window, configure the data source and maximum limit.
Figure 13. Set Source Identifier and Operational Limit Window
Configure the following values:
Enter Discovery Source: Enter the same value as previously selected or keep the value at its default, Other Automated.
Synchronize device inventory directly with CMDB
Post device inventory details to a staging table
Note
Other Automated is a preconfigured value for the discovery source attribute in an OOB ServiceNow instance. This is the value that indicates
the data source from where the ServiceNow CI was discovered. As a default, Cisco uses one of the existing preconfigured values
for the integration.
Enter the Max Limit: Maximum number of devices that can be synchronized in an iteration (single API call).
After entering the above information, click Next.
Step 22
In the Summary window, review the configuration summary.
Figure 14. Summary Window
After reviewing the information, click Configure.
For a successful configuration, you will receive a Done! Bundle Configured message.
What to do next
Configure the Integration Flow for this bundle (Schedule to Publish Inventory Details - ServiceNow Connector), using one of the methods described in Step 9 above.
You can test the CMDB synchronization by performing the following tasks:
In the Cisco DNA Center platform GUI, click the Menu icon () > Platform > Runtime Dashboard > Event Summary. Click Refresh to refresh the GUI view. Click the individual events in the window to view the event data and access links to ServiceNow.
Go to ServiceNow and search for a synchronized device. Check the Configuration and Other Attributes tabs for the synchronized data in that device's record.
) > Platform >
Developer Toolkit >
APIs or Platform >
Developer Toolkit > Integration
Flows.
) and choose 
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