Cisco Service Control Management Suite Subscriber Manager User Guide, Release 3.7.x

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Cisco Service Control Management Suite Subscriber Manager User Guide, Release 3.7.x

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About this Guide

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Updated:: February 11, 2014

Chapter: About this Guide

Introduction
Document Revision History
Organization
Related Documentation
Conventions
Obtaining Documentation and Submitting a Service Request

About this Guide

Revised: January 16, 2014, OL-24192-06

Introduction

This guide provides instructions for installing and configuring several software components:

•Subscriber Manager (SM) application

•Subscriber Manager database

•Configuration file

The guide also includes instructions for managing the system with the Command-Line Utilities (CLU).

The guide is intended for system and network administrators who install and configure the SM application and for operators who tend to the daily operation of the SM.

To use the information in this guide optimally, you should be familiar with related Cisco products:

•Service Control Management Suite

•Service Control Engine (SCE) 1000, SCE 2000, and SCE 8000 platforms

•Components related to the SCE

Document Revision History

records changes to this document.

Table 1 Document Revision History
Revision	Cisco Service Control Release and Date	Change Summary
OL-24192-06	Release 3.7.x January 16, 2014	The following sections were updated: •"Subscriber Manager Database" section. •"Subscriber Manager Database Error on Uninstall—Failed to Uninstall SM Database" section.
OL-24192-05	Release 3.7.x August 08, 2013	Updated the "The p3subs Utility" section.
OL-24192-04	Release 3.7.x July 02, 2013	Updated, "Veritas Cluster Server."
OL-24192-03	Release 3.7.x March 07, 2013	Updated, "Troubleshooting."
OL-24192-03	Release 3.7.x November 02, 2012	Updated, Chapter 4 "Installation and Upgrading."
OL-24192-03	Release 3.7.x August 28, 2012	Updated, "Troubleshooting."
OL-24192-03	Release 3.7.x August 20, 2012	Updated, Chapter 4 "Installation and Upgrading." Updated, "Veritas Cluster Server."
OL-24192-03	Release 3.7.x August 10, 2012	Updated, Chapter 4 "Installation and Upgrading." Updated, "Command-Line Utilities."
OL-24192-02	Release 3.7.x September 20, 2011	Updated Chapter 4, Installation and Upgrading.
OL-24192-02	Release 3.7.x September 20, 2011	Improved the quality of the user documentation by adding customer and internal feedback.
OL-24192-01	Release 3.7.x June 13, 2011	Release 3.7.0 updates. Updated Chapter 4, Installation and Upgrading. Updated Appendix A, Configuration File Options with IPDR LEG configuration details. Updated Appendix B, Command-Line Utilities with p3ipdr command.

Organization

contains the listing of the sections in this guide.

Table 2 Document Organization
Section	Title	Description
1	Chapter 1 "Cisco Service Control Overview."	Presents an overview of the Cisco Service Control Solution and the SCE platform
2	Chapter 2 "Subscriber Manager Overview."	Describes the subscriber manager solution, subscriber control, and management of the SM application
3	Chapter 3 "Subscriber Manager Fail-Over."	Describes using the SM with clusters and redundancy
4	Chapter 4 "Installation and Upgrading."	Describes SM installation and upgrade procedures
5	Chapter 5 "Configuration and Management."	Describes SM configuration and management procedures and how to use the Command-Line Utilities (CLU)
A	"Configuration File Options."	Describes the SM configuration file and all configurable parameters
B	"Command-Line Utilities."	Describes the Command-Line Utilities (CLU) for managing the SM application
C	"CPE as Subscriber in Cable Environment."	Describes a cable environment in which the Customer Premise Equipment (CPE) performs as the subscriber in a Cisco Service Control solution
D	"Troubleshooting."	Describes SM application error messages, probable causes, and solutions
E	"Veritas Cluster Server."	Provides guidelines for a Veritas Cluster Server configuration in an SM cluster installation

Conventions

lists the conventions used in this document.

Table 3 Document Conventions
Convention	Indication
bold font	Commands and keywords and user-entered text appear in bold font.
italic font	Document titles, new or emphasized terms, and arguments for which you supply values are in italic font.
[ ]	Elements in square brackets are optional.
{x \| y \| z}	Required alternative keywords are grouped in braces and separated by vertical bars.
[x \| y \| z]	Optional alternative keywords are grouped in brackets and separated by vertical bars.
string	A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.
`courier` font	Terminal sessions and information the system displays appear in `courier` font.
< >	Nonprinting characters such as passwords are in angle brackets.
[ ]	Default responses to system prompts are in square brackets.
!, #	An exclamation point (!) or a pound sign (#) at the beginning of a line of code indicates a comment line.

Note Means reader take note.

Tip Means the following information will help you solve a problem.

Caution

Means reader be careful. In this situation, you might perform an action that could result in equipment damage or loss of data.

Timesaver Means the described action saves time. You can save time by performing the action described in the paragraph.

Warning Means reader be warned. In this situation, you might perform an action that could result in bodily injury.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.