Release 6.3: Cisco Vision Director Data Integration Guide
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- Updated:
- August 5, 2020
Chapter: Troubleshooting Data Integration in Cisco Vision Director
Troubleshooting Data Integration in Cisco Vision Director
This module describes how to monitor and troubleshoot problems with Data Integration in Cisco Vision Director.
This module includes the following topics:
■
Monitoring the Data Integration Log
■Troubleshooting NFL GSIS Statistics Problems
Monitoring the Data Integration Log
All logging messages for Data Integration are written to the following log file and location:
While logging can always be seen directly from the Unix console, you can also view messages using the log viewer in the Data Integration interface. When you start the log viewer, informational messages are displayed as the default severity level.
The log file is compressed once a day at 24:00.
Starting and Stopping the Log Viewer
If logs are turned on, they increase in size over time, which can lead to disk space issues. We recommend that you use the log functionality only during troubleshooting.
To start and stop the log viewer:
1. Log into Cisco Vision Director as an Administrator.
2. Click Configuration > Data Integration.
■To start logging, select Start Log Viewer.
■To stop logging, select Stop Log Viewer.
5. Click the Play button to run the command (Figure 1).
Modifying the Severity Level of Messages Displayed in the Log Viewer
Caution : The logging service for Data Ingestion can produce a very large number of messages when you specify the debug severity level, many of which can be seen only from the Unix console. Be sure to stop the log viewer or change the severity level of messages being logged. Do not allow the log to run continuously in debug mode to avoid potential problems with system performance or an unusually large log file. This can also use a lot of disk space on the hard drive.
The Data Integration log supports 4 severity levels for messages. Each increasing severity level is cumulative and includes the logging of all message severity levels below it:
To modify the severity level of messages displayed in the log viewer:
1. Log into Cisco Vision Director as an Administrator.
2. Click Configuration > Data Integration.
4. Click the Info down arrow and select the severity level of the message that you want to view in the log (Figure 2).
5. Click Execute Selected Command (Play icon).
Troubleshooting NFL GSIS Statistics Problems
To troubleshoot any problems with obtaining the NFL GSIS statistics, look at the following areas:
■Verify that the GSISGameStats.xml file resides on the SIAB server in the root directory.
Note : There are five other GSIS files in this directory, but only the GSISGameStats.xml file is used by Cisco Vision Director.
■Verify connectivity to the SIAB server and access to the XML file using the following command from a Unix console on Cisco Vision Director:
curl -u ‘ user : pswd ’ ftp:// ip-address /GSISGameStats.xml
where user and pswd are replaced with your SIAB server username and password credentials from the NFL GSIS representative, and ip-address is replaced by the IP address of your SIAB server.
■Check the Data Integration logs for FTP errors. For more information, see Monitoring the Data Integration Log.
■Restart the Data Integration application. Click Configuration > Data Integration > Manage > Restart Application.
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