The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This document addresses a common problem that occurs when two IP Phone features, My Fast Dials and Personal Address Book, are used with Cisco Unified Communications Manager 5.x/6.x/7.x.
The information in this document is based on Cisco Communications Manager 5.x/6.x/7.x.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Refer to Cisco Technical Tips Conventions for more information on document conventions.
After Cisco Communications Manager is upgraded from 4.x to 5.x, the My Fast Dials and Personal Address Book services fail to work, and the HTTP error  error appears on the IP Phone screen.
This problem is due to a design change in Cisco Communications Manager 5.x. Prior to Cisco Communications Manager 4.2, the Personal Address Book (PAB) and My Fast Dials had been composed of a set of Web pages, an IP Phone Web Service, an ActiveX object, and a library. In Cisco CallManager 5.0, the IP Phone Web Service was converted from Active Server Pages to JavaServer Pages.
In Cisco Unified Communications Manager 5.x, the Personal Address Book and My Fast Dials have been integrated into the Unified Communications Manager.
In the previous release, the Personal Directory had been a subscribed IP Phone Service. That is, an administrator had to provide the Personal Directory IP Phone Service prior to the user subscription. For Cisco Unified Communications Manager 5.x, the Personal Directory is no longer a subscription service. This eliminates the need for an administrator to provide the service.
Click the Directories icon for the Personal Directory to appear.
The My Fast Dials and Personal Address Book are now located in the Personal Directory section.
Choose Directories > Personal Directory > Login on the IP Phone, and use the UserID and PIN.
The My Fast Dials and PAB appear.
Note: If the previous steps did not solve the issue, restart Cisco Tomcat Service on the server.
Personal Address Book (PAB) and Fast Dials do not log out when a new user logs into Extention Mobility (EM) on a phone. If you log into PAB and Fast Dials on a phone and then another user logs into EM on that phone, the PAB and Fast Dials from the original user remains logged in.
In order to login the EM to get the User Device Profile (UDP), you have to choose Directories > Personal Directory > Login in order to login to the PAB and Fast Dials. If you log out from the EM, you must choose Directories > Personal Directory again in order to log out from PAB and Fast Dials or else the PAB and Fast Dials are still active on the phone even though they have logged off from the EM. Refer to Cisco bug ID CSCsi98094 (registered customers only) for more information.
When you try to access personal directories, the Press button directories twice error message appears.
The fix for this issue is documented by Cisco Bug ID CSCsl95467 (registered customers only)
Users are unable to change the Fast Dials from the CCMUser webpage.
In order to resolve this issue, set the Enterprise parameter Show Speed Dials to True.
In CIPC, users are able to access Personal directory through Directories button but not through the Services button.
Complete these steps in order to resolve this issue:
Choose Device > Device Settings > Phone Services. In the service URL filed in the Personal Directory, set it to this URL:
Note: Replace the IP address with the IP address of your server.
Set the service type to Standard IP Phone service.
Save the changes and Update the Subscription
The Fast Dials is a service with this URL :http://servername-or-ipaddr:8080/ccmpd/login.do? name=#DEVICENAME#&service=fd and parameters userid and pin, case sensitive, where the pin is configured with masked contents.
If you press a line button linked to the Personal Directory service in the custom Phone Button Template, which is configured on the phone, then you can access Fast Dials through the Personal Directory. The Personal Directory feature set contains your Personal Address Book (PAB) and Fast Dials.
Complete the steps in order to add a new Fast Dial code.
Press on the Directories button on the IP phone.
Choose Personal Directory > Personal Fast Dials.
Press Fast Dial.
Highlight a Fast Dial code that is unassigned and press Select.
Enter a phone number.