The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.
This document describes how to remove licenses that are installed in the wrong instance of Enterprise License Manager (ELM). It is necessary to remove these licenses from the wrong instance in order to prevent confusion.
Cisco recommends that you have knowledge of Cisco Unified Communications Manager (CUCM) Version 9.x.
The information in this document is based on CUCM Version 9.x.
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Since there is an instance of ELM on every call manager node, sometimes licenses get associated with the wrong node. For example, a license might get associated with the subscriber's instance of ELM instead of with the publisher's instance of ELM.
Complete these steps in order to remove all ELM licensing information from a specific node's instance of ELM:
license management reset registration
The licenses on this node are gone after the synchronization is complete. ELM still shows a historial transaction for when you loaded the license under License Management --> Licenses. However, the actual License usage data (Monitoring --> License Usage) is cleared, and ELM returns to <Demo mode> for this node.