This document describes how to address the problem in Finesse Version 9.1(1) where certain CLI commands do not execute properly.
In Finesse Version 9.1(1), these CLI commands fail to execute:
utils finesse application_https_redirect*
utils finesse notification*
utils reset_3rdpartygadget_password
When you enter these commands, Finesse prompts you to enter a password. When you enter the Finesse console password, the system hangs. This behavior locks your current console session until the system is rebooted.
This issue is reported to be fixed in Finesse Versions 10.0 and 9.1(1) ES2.
If you are connected directly to the system, you can press alt + any of the function keys [F1-F6] in order to open up to six separate console sessions. If you are connected via Secure Shell (SSH), simply disconnect and reconnect in order to open a new session.
In order to prevent this problem when you reenter these commands, you can create an additional CLI account that uses the username "administrator" (in all lowercase letters) with limited access to CLI commands. This account will be able to run these commands without an additional password prompt that locks the session.
set account name administrator