Contents

Introduction

Prerequisites

Requirements

Components used

Troubleshooting

Desktop

Mobile

Introduction

This document describes how to generate Webex logs in desktop and mobile.

Prerequisites

Requirements

Cisco recommends that you have knowledge of this topic:

- Cisco Webex

Components used

The information in this document is based on these software and hardware versions:

- Cisco Webex

The information in this document was created from the devices in a specific lab environment. All the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Troubleshooting

Desktop

Open the Webex app, click your profile picture, then navigate to Help > Health Checker, click Diagnostics > Export all data, enable Save problem report files and click Export. By default, the app asks to save the logs on Downloads, however, you can select your preferred location.

This process creates a ZIP file which contains three files: the logs, the Calling Environment Data and the Diagnostics HTML.

Mobile

Open the Webex app, click your profile picture, then navigate to Report an Issue, select Calling in the Product Area, click Choose (required) to define the issue that you have, then describe the issue in the textbox, enable the Attach calling environment data toggle and hit Send.

This process sends the logs to the Cloud for analysis and provides a Feedback ID. This is a unique identifier of the logs collected. Save it so you can provide it to TAC.