Introduction

This document describes the file paths to collect logs from the Cisco Unity Connection (CUC) CLI when RTMT is not accessible or available.

Prerequisites

Requirements

There are no specific requirements for this document.

Components Used

The information in this document is based on CUC 10.x, 11.x, 12.x

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Background Information

CUC offers the Real-Time Monitoring Tool (RTMT) to simplify trace collection. RTMT provides a list of logical names which allow users to select a service name and collect traces for the selected service(s). Sometimes it is helpful to find the files directly with the CLI. This document maps the RTMT checkboxes to CLI file locations. Trace files and locations may vary by version; however, this document is accurate for CUC 11.5.

Use these Paths to Get the Logs via CUC Secure Shell (SSH)

Note: Before log collection, ensure that the external SFTP server is configured and accessible.

Note: CUC*: Although this service displays in Cisco Unified Serviceability, the service does not support Cisco Unity Connection.

++ : Available only on 12.x version

**  : Available only on 12.5 version

Services

CLI Commands

Application on which these services are running

Connection Branch Sync Service

file get activelog cuc/diag_CUCESync*

CUC

Connection CM Database Event Listener

file getactivelogcuc/diag_CuCmDbEventListener

CUC

Connection Conversation Manager

file get activelog cuc/diag_CuCsMgr*

CUC

Connection DB

file get activelog cuc/informix.log

CUC

Connection DB event Publisher

file get activelog cuc/diag_DbEventPublisher*

CUC

Connection Database Proxy

file get activelog cuc/diag_CuDbProxy*

CUC

Connection Digital Networking Replication

file get activelog cuc/diag_CuReplicator_*

CUC

Connection File Syncer

file get activelog cuc/diag_CuFileSync*

CUC

Connection Groupware Caching Service

file get activelog cuc/diag_CuGalSvc*

CUC

Connection IMAP Server

file get activelog cuc/diag_CuImapSvr*

CUC

Connection Jetty

file get activelog jetty/*

CUC

Connection License Manager Server

file get activelog cuc/diag_CuLicMgrSvr*

CUC

Connection Mailbox Sync

file get activelog cuc/diag_CuMbxSync*

CUC

Connection Message Transfer Agent

file get activelog cuc/diag_CuMta*

CUC

Connection Mixer

file get activelog cuc/diag_CuMixer*

CUC

Connection Notifier

file get activelog cuc/diag_CuNotifier*

CUC

Connection Reports Data Harvester

file get activelog cuc/diag_CuReportDataHarvester*

CUC

Connection SMTP Agent

file get activelog cuc/diag_SMTP*

CUC

Connection Server Role Manager

file get activelog cuc/diag_CuSrm*

CUC

Connection Smart License Manager Server ++

file get activelog cuc/diag_CuSlmSvr*

CUC

Connection SpeechView Processor

file get activelog cuc/diag_SttService_*.

CUC

Connection System Agent

file get activelog cuc/diag_CuSysAgent*

CUC

Connection Tomcat Application

file get activelog cuc/diag_Tomcat

CUC

Connection Voice Recognition Transport

file get activelog cuc/diag_cuvrt_*

CUC

Connection Voice Recognizer

file get activelog cuc/diag_NSSserver_*

CUC

Boot Logs

file get activelog syslog/boot*

CUC/CUCM

Cisco AMC Service

file get activelog cm/trace/amc/log4j/amc*

CUC/CUCM

Cisco AMC Service AlertLog

file get activelog cm/log/amc/AlertLog/*

CUC/CUCM

Cisco AMC Service CallLog

file get activelog cm/log/amc/CallLog/*

CUC/CUCM

Cisco AMC Service DeviceLog

file get activelog cm/log/amc/DeviceLog/*

CUC/CUCM

Cisco AMC Service PPRLog

file get activelog cm/log/amc/PPRLog/*

CUC/CUCM

Cisco AMC Service ServerLog

file get activelog cm/log/amc/ServerLog/*

CUC/CUCM

Cisco AMC Service ServiceLog

file get activelog cm/log/amc/ServiceLog/*

CUC/CUCM

Cisco AXL Web Service

file get activelog tomcat/logs/axl/log4j/axl*

CUC/CUCM

Cisco Abort Transaction Spooling

file get activelog cm/log/informix/ats/*

CUC/CUCM

Cisco Audit Event Service

file get activelog cm/trace/auditlog/sdi/audittrace*

CUC/CUCM

Cisco Audit Logs

file get activelog audit/AuditApp/Audit*

file get activelog audit/vos/*

CUC/CUCM

Cisco CAR Web Service

file get activelog tomcat/logs/car/log4j/car*

CUC/CUCM

Cisco CCM DBL Web Library

file get activelog tomcat/logs/dbl/log4j/dbl*

CUC/CUCM

Cisco CCM NCS Web Library

file get activelog tomcat/logs/ncs/log4j/ncs*

CUC/CUCM

Cisco CCM PD Web Service

file get activelog tomcat/logs/pd/log4j/pd*

CUC/CUCM

Cisco CCMAdmin Web Service

file get activelog tomcat/logs/ccmadmin/log4j/ccmadmin*

CUC/CUCM

Cisco CCMRealm Web Service

file get activelog tomcat/logs/ccmrealm/log4j/ccmrealm*

CUC/CUCM

Cisco CCMService Web Service

file get activelog tomcat/logs/ccmservice/log4j/ccmservice*

CUC/CUCM

Cisco CCMUser Web Service

file get activelog tomcat/logs/ccmuser/log4j/ccmuser*

CUC/CUCM

Cisco CDP

file get activelog cm/trace/cdp/sdi/cdpd*

CUC*/ CUCM

Cisco CDP Agent

file get  activelog cm/trace/cdragent/log4j/cdragent*.log

file get  activelog cm/trace/cdragent/log4j/cdragentThreadDump.log

CUC*/ CUCM

Cisco CallManager Cisco IP Phone Services

file get activelog tomcat/logs/ccmcip/log4j/ccmcip*

CUC/CUCM

Cisco Certificate Change Notification

file get activelog platform/log/certCN*

CUC/CUCM

Cisco Certificate Change Notification Service

file get activelog platform/log/certCN*

CUC/CUCM

Cisco Change Credential Application

file get activelog tomcat/logs/changecredential/log4j/changepin*

CUC/CUCM

Cisco Common User Interface

file get activelog tomcat/logs/cui/log4j/cui*

CUC/CUCM

Cisco ControlCenter CLI

file get activelog cm/trace/ccmservice/log4j/ccmservice*

CUC/CUCM

Cisco DRF Local

file get activelog platform/drf/trace/drfLA*

CUC/CUCM

Cisco DRF Master

file get activelog platform/drf/trace/drfMA.log

file get activelog platform/drf/log/*

CUC/CUCM

Cisco Database CLI Output

file get activelog cm/trace/dbl/*

CUC/CUCM

Cisco Database Installation Service

file get activelog cm/trace/dbl/sdi/*.sql.log

file get activelog cm/trace/dbl/sdi/installdb/dbl_installdb*

file get activelog cm/trace/dbl/sdi/installdb*.log.err

CUC/CUCM

Cisco Database Layer Monitor

file get activelog cm/trace/dbl/sdi/dbmon*

CUC/CUCM

Cisco Database Library Trace

file get activelog cm/trace/dbl/sdi/dbl*.log

CUC/CUCM

Cisco Database Notification Service

file get activelog cm/trace/dbl/sdi/dbnotify*

CUC/CUCM

Cisco Database Replicator Trace

file get activelog cm/trace/dbl/sdi/replication_scripts_output.log

file get activelog cm/trace/dbl/sdi/startrpc.log

file get activelog cm/trace/dbl/*.log

file get activelog cm/trace/dbl/sdi/dblrpc.*

CUC/CUCM

Cisco Device Activation Service **

file get activelog tomcat/logs/ccmact/log4j/*

CUC*/CUCM

Cisco Dialed Number Analyzer

file get activelog tomcat/logs/dna/log4j/*

CUC/CUCM

Cisco Dialed Number Analyzer Server

file get activelog cm/trace/dnaserver/sdi/*

CUC/CUCM

Cisco DirSync

file get activelog cm/trace/dirsync/log4j/dirsync*

CUC/CUCM

Cisco Discovery Responder Service

file get activelog /platform/log/mdns*

CUC/CUCM

Cisco E911 Service

file get activelog tomcat/logs/e911proxy/log4j/e911proxy*

CUC/CUCM

Cisco Extension Mobility

file get activelog tomcat/logs/em/log4j/emservice*

CUC*/ CUCM

Cisco Extension Mobility Application

file get activelog tomcat/logs/em/log4j/emapp*

CUC*/ CUCM

Cisco External Call Control Service

file get activelog tomcat/logs/cucmeccs/log4j/cucmeccs*

CUC/CUCM

Cisco GRT Communication Web Service

file get activelog tomcat/logs/grt/log4j/grt*

CUC/CUCM

Cisco Informix Database Service

file get activelog cm/log/informix/*

CUC/CUCM

Cisco IP Manager Assistant

file get activelog tomcat/logs/ipma/log4j/ipma_ChangeLog.log

file get activelog tomcat/logs/ipma/log4j/service.log

file get activelog tomcat/logs/ipma/log4j/ipma_CtiClient.log

file get activelog tomcat/logs/ipma/log4j/ipma_Security.log

CUC/CUCM

Cisco Log Partition Monitoring Tool

file get activelog cm/trace/lpm/sdi/lpm*

CUC/CUCM

Cisco Log4jinit Servlet

file get activelog tomcat/logs/log4jinit/log4j/log4jinit*

CUC/CUCM

Cisco RIS Data Collector

file get activelog cm/trace/ris/sdi/ris.txt

CUC/CUCM

Cisco RIS Data Collector PerfMonLog

file get activelog cm/log/ris/csv/PerfMon.cs

CUC/CUCM

Cisco RTMT Web Service

file get activelog tomcat/logs/rtmt/log4j/rtmt*

CUC/CUCM

Cisco RisBean Library

file get activelog tomcat/logs/risbean/log4j/risbean*

CUC/CUCM

Cisco Role-based Security

file get activelog tomcat/logs/rbs/log4j/rbsaccess*

CUC/CUCM

Cisco Row Information Spooling

file get activelog cm/log/informix/ris/*.*

CUC/CUCM

Cisco SOAP Web Service

file get activelog tomcat/logs/soap/csv/*.csv

file get activelog tomcat/logs/soap/log4j/soap*

CUC/CUCM

Cisco SOAP Message Service

file get activelog tomcat/logs/soapmessage/log4j/soapmessage*

CUC/CUCM

Cisco SSO

file get activelog platform/log/ssoApp*

file get activelog sso/policyagent/

file get activelog tomcat/logs/ssosp/log4j/*.log

CUC/CUCM

Cisco Serviceability Reporter

file get activelog cm/trace/rtmtreporter/log4j/rtmtreporter.log

CUC/CUCM

Cisco Serviceability Reporter AlertReport

file get activelog cm/report/rtmtreporter/AlertRep/AlertRep*

CUC/CUCM

Cisco Serviceability Reporter CallActivitiesReport

file get activelog cm/report/rtmtreporter/CallActivitiesReport/ CallActivitiesReport*

CUC/CUCM

Cisco Serviceability Reporter DeviceReport

file get activelog cm/report/rtmtreporter/DeviceRep/DeviceRep*

CUC/CUCM

Cisco Serviceability Reporter PPRReport

file get activelog cm/report/rtmtreporter/PerformanceRep/PerformanceRep*

CUC/CUCM

Cisco Serviceability Reporter ServerReport

file get activelog cm/report/rtmtreporter/ServerRep/ServerRep*

CUC/CUCM

Cisco Serviceability Reporter ServiceReport

file get activelog cm/report/rtmtreporter/ServiceRep/ServiceRep*

CUC/CUCM

Cisco Stored Procedure Trace

file get  activelog cm/trace/dbl/sdi/spltrace*

CUC/CUCM

Cisco Syslog Agent

file get activelog cm/trace/syslogmib/sdi/syslogmib*

CUC*/ CUCM

Cisco Tomcat

file get activelog tomcat/logs/catalina*.*

file get activelog tomcat/logs/host-manager.*

file get activelog tomcat/logs/admin.*

file get activelog tomcat/logs/diagnostic-memory.*

file get activelog tomcat/logs/diagnostic-info.*

file get activelog tomcat/logs/localhost_access*.txt

file get activelog tomcat/logs/manager.*

file get activelog tomcat/logs/diagnostic-threads.*

file get activelog tomcat/logs/*.hprof

file get activelog tomcat/logs/localhost*.log

CUC/CUCM

Cisco Tomcat Security Logs

file get activelog tomcat/logs/security/log4j/security*

CUC/CUCM

Cisco Tomcat Stats Servlet

file get activelog tomcat/logs/tomcatstats/log4j/tomcatstats*

CUC/CUCM

Cisco Trace Collection Service

file get activelog cm/trace/tct/log4j/tct*

CUC/CUCM

Cisco Trust Verification Service

file get activelog cm/trace/tvs/sdi/tvs*

CUC/CUCM

Cisco UXL Web Service

file get activelog tomcat/logs/uxl/log4j/UXL*

CUC/CUCM

Cisco Unified Mobile Voice access Service

file get activelog tomcat/logs/ccmivr/log4j/ccmivr*

CUC/CUCM

Cisco Unified OS Admin Web Service

file get activelog tomcat/logs/cmplatform/log4j/cmplatform*

CUC/CUCM

Cisco Unified OS platform API

file get activelog tomcat/logs/platform-api/log4j/platform-api*

CUC/CUCM

Cisco Unified Reporting Web Service

file get activelog tomcat/logs/cucreports/log4j/cucreports*

CUC/CUCM

Cisco User Data Services

file get activelog tomcat/logs/cucm-uds/log4j/cucm-uds*

CUC/CUCM

Cisco WebDialer Web Service

file get activelog tomcat/logs/webdialer/log4j/webdialer*

CUC/CUCM

Cisco WebDialerRedirector Web Service

file get activelog tomcat/logs/redirector/log4j/redirector*

CUC/CUCM

Cron Logs

file get activelog syslog/cron*

CUC/CUCM

Event Viewer-Application Log

file get activelog syslog/CiscoSyslog*

CUC/CUCM

Event Viewer-System Log

file get activelog syslog/messages.*

CUC/CUCM

FIPS Logs

file get activelog platform/fips/*

CUC/CUCM

Host Resources Agent

file get activelog platform/snmp/hostagt/*

CUC*/ CUCM

IPT Platform CLI Created Reports

Hardware: file get activelog platform/log/SystemReport-*.tgz

Platform: file get activelog platform/log/platformConfig-*.tar

SE Linux: file get activelog syslog/security-diagnostics.tar.gz

CUC/CUCM

IPT Platform CLI Logs

file get activelog platform/log/cli*

CUC/CUCM

IPT Platform Cert Monitor Logs

file get activelog platform/log/certm*

CUC/CUCM

IPT Platform CertMgr Logs

file get activelog platform/log/certMgmt*

CUC/CUCM

IPT Platform Cluster Manager Logs

file get activelog platform/log/clustermgr*

CUC/CUCM

IPT Platform GUI Logs

file get activelog tomcat/logs/iptplatform/log4j/iptplatform*

CUC/CUCM

IPT Platform IPsecMgmt Logs

file get activelog platform/log/ipsecMgmt*

CUC/CUCM

Install File Signing

file get activelog platform/log/authenticate*

CUC/CUCM

Install and Upgrade Logs

file get install *

CUC/CUCM

Kerneldump Logs

utils os kerneldump enable

file get activelog syslog/messages*

file get activelog syslog/CiscoSyslog*.*

file get activelog cm/log/ris/csv/PerfMon.*

file get activelog syslog/boot.*

CUC/CUCM

MIB2 Agent

file get activelog core/mib2agt/mib2agt*

CUC*/ CUCM

Mail Logs

file get activelog syslog/maillog*

CUC/CUCM

Mgetty Logs

file get activelog mgetty/*

CUC/CUCM

NTP Logs

file get activelog syslog/ntp*

file get activelog syslog/sd_ntp*

CUC/CUCM

Packet Capture Logs

file get activelog platform/cli/packets*

CUC/CUCM

Platform Administrative Web Service

file get activelog tomcat/logs/platform-api/log4j/*

CUC/ CUCM

Platform Communication Web Service **

file get activelog tomcat/logs/platformcom/log4j/*

CUC/CUCM

Prog Logs

file get activelog cm/trace/ccm/Proglogs/*.*

file get activelog cm/trace/cti/Proglogs/*.*

CUC/CUCM

SAR Logs

file get activelog sa/sar*

CUC/CUCM

SELinux logs

file get activelog platform/selinux_startup*

file get activelog syslog/security-diagnostics*

CUC/CUCM

SNMP Master Agent

file get activelog platform/snmp/snmpdm/*

CUC*/ CUCM

SOAP – Diagnostic Portal Database Service

file get activelog tomcat/logs/dp/log4j/dp*

CUC/CUCM

Security Logs

file get activelog syslog/secure*

CUC/CUCM

Service Manager

file get activelog platform/log/servm*

CUC/CUCM

Service Registration Logs

file get activelog platform/servreg/*

CUC/CUCM

Spooler Logs

file get activelog syslog/spooler*

CUC/CUCM

System Application Agent

file get activelog platform/snmp/sappagt/*

CUC*/ CUCM