Introduction
This document describes a problem that you might encounter when you upgrade Cisco Unified Communications Manager IM and Presence Service, formally known as Cisco Unified Presence Server Version 10.5.
Prerequisites
Requirements
There are no specific requirements for this document.
Components Used
The information in this document is based on these software versions:
- Cisco Unified Communications Manager IM and Presence Service Version 9.1
- Cisco Unified Communications Manager IM and Presence Service Version 10.5
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Problem
The Refresh Upgrade fails for Versions 8.6.4/ 9.1.1 to 10.X on Cisco Unified Communications Manager IM and Presence Service/Cisco Unified Presence Server (CUPS) with this error in the install logs:
07/15/2014 10:41:42 InstallWizard|External NTP server? no|<LVL::Info>
07/15/2014 10:41:42 InstallWizard|runScriptPassive: Calling system
("/usr/local/bin/base_scripts/sd_ntp -defaultConf")|<LVL::Debug>
07/15/2014 10:41:42 InstallWizard|runScriptPassive: 0 = system
("/usr/local/bin/base_scripts/sd_ntp -defaultConf")|<LVL::Debug>
07/15/2014 10:41:42 InstallWizard|runScriptPassive: correcting rc per system/script
call; returning rc=0|<LVL::Debug>
07/15/2014 10:41:42 InstallWizard|runScriptPassive: Calling system
("/usr/local/bin/base_scripts/sd_ntp -add -s CL1PUB iburst burst")|<LVL::Debug>
07/15/2014 10:41:42 InstallWizard|runScriptPassive: 12800 = system
("/usr/local/bin/base_scripts/sd_ntp -add -s CL1PUB iburst burst")|<LVL::Debug>
07/15/2014 10:41:42 InstallWizard|runScriptPassive: correcting rc per system/script
call; returning rc=50|<LVL::Debug>
07/15/2014 10:41:42 InstallWizard|Error 50 occurred while adding CL1CCMP01.|
<LVL::Warn>
07/15/2014 10:41:43 InstallWizard|Internal Error, File:installWizMain.c:697,
Function: main(), /usr/local/platform/conf//platformConfig.xml field validation
failed during a system upgrade|<LVL::Critical>
07/15/2014 10:41:43 post_install|Exiting with result 1|<LVL::Info>
07/15/2014 10:41:43 post_install|INSTALL_TYPE="Refresh Upgrade"|<LVL::Debug>
07/15/2014 10:41:43 post_install|Process refresh upgrade failure|<LVL::Info>
Solution
In order to check if multiple Network Time Protocol (NTP) Servers are configured, log into the operating system (OS) Administration Page > Setting > NTP Server Configuration Page. Ensure that there is a maximum of two or three NTP Servers and try the upgrade again.
The issue is now addressed by Cisco bug ID CSCup73938.
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