This article relates to Cisco TelePresence Advanced Media Gateway 3610.
Q. My TANDBERG endpoint is only receiving CIF resolution via the AM gateway
A. HD resolution needs to be specifically enabled for each OCS server pool before MOC clients will be able to make 720p calls.
To enable HD resolution:
Open the Microsoft Office Communications Server 2007 management window.
Right-click on the desired server pool, and select Properties > Front End Properties
On the Video tab, ensure that Maximum video quality is set to HD720p - 1280x720 - (1.5Mbps).
Note: On some Quad Core PCs, Microsoft Office Communicator (MOC) does not successfully detect the correct processor and will believe it is running on one much less powerful. The MOC client will therefore only send CIF resolution to the AM gateway, which can then only send CIF resolution to the TANDBERG endpoint at the other end of the call. If you have the Maximum video quality set to HD720p - 1280x720 - (1.5Mbps) and you do not experience 720p resolution in calls between two MOC clients, then this may be the case. Please contact Microsoft for further support.