Observing Proper Power Cycle on the VOIP Gateway

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Updated:December 12, 2008

Document ID:108771

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Introduction
How to power cycle the SPA400 and SPA9000 properly?
Related Information

Introduction

This article is one in a series to assist in the setup, troubleshooting, and maintenance of Cisco Small Business products.

Q. How to power cycle the SPA400 and SPA9000 properly?

After configuring the SPA400 to be a voicemail server for your network, it is recommended that you power cycle all devices on your network in the following order: SPA400-->SPA9000-->SPA9xx phones. This is to ensure that all devices will register correctly with the SPA400 voicemail server.

In order to power cycle the devices, complete these steps:

Power Cycling the Devices

Step 1:
Unplug the SPA400's power cable.

Step 2:
Unplug the SPA9000's power cable.

Step 3:
Unplug the SPA9xx's power cable and wait for 30 seconds.

Step 4:
Plug in the SPA9xx's power cable and wait for its lights to appear stable.

Step 5:
Plug in the SPA9000's power cable and wait for its lights to appear stable.

Step 6:
Plug in the SPA400's power cable and wait for its lights to appear stable.