Jabber for Windows Voicemail Icon Displays Negative Value

Introduction

This document describes a problem encountered when Cisco Jabber for Windows is connected to Cisco Unity Connection in order to show and play voicemail messages. A solution to the problem is also described.

Problem

When you use Cisco Jabber for Windows, the voicemail icon appears with a negative value:

Solution

Complete these steps in order to resolve the problem:

1. Exit Cisco Jabber for Windows.
   
   
2. Navigate to C: > Users > <user> > AppData > Local > Cisco > Unified Communications > Jabber > Voicemail.
   
   
3. Delete the Voicemail folder.
   
   
4. Start Cisco Jabber for Windows and log in. The problem should now be resolved.