Objective

Enabling call waiting on the Cisco IP Phone 8800 Series Multiplatform Phone allows incoming calls to get through even if your phone is busy. If this feature is enabled, the caller will still be able to hear the other end of the line ring and allows them to wait for the call to be answered instead of hearing a busy tone.

During an active call, a waiting call will be indicated by a single beep and the session button will be flashing red.

This article aims to show you how to enable call waiting on the Cisco IP Phone 8800 Series Multiplatform through its web-based utility and phone GUI.

Applicable Devices

- 8800 Series

Software Version

- 11.0.1

Enable Call Waiting

Through the Web-based Utility

Step 1. Log in to the web-based utility of the IP phone and click Admin Login > advanced.

Step 2. Click Voice > User.

Step 3. Under Supplementary Services, click on the drop-down menu for CW Setting and choose Yes.

Step 4. Click Submit All Changes.

You should now have enabled Call Waiting on your phone through the web-based utility.

Through the Phone GUI

Step 1. Press the Applications button on the IP Phone.

Step 2. Using the Navigation cluster button, navigate to User preferences then press the Select softkey.

Step 3. Choose Call preferences then press the Select softkey.

Step 4. Navigate to Call waiting and then press the Navigation cluster  right button to set it to On.

Step 5. Press the Set softkey.

You should now have enabled Call waiting on your phone through the GUI.