Introduction

The Cisco IP Phone 8800 Series Multiplatform Phones are based on the same hardware as Cisco enterprise phones but have different software as it supports 3rd Party Call Control (3PCC). These models support most features of Cisco SPA phones with refreshed ID and enhanced user experience.

The cost-effective Cisco IP Phone 8800 Series Multiplatform Phones is ideal for small to large enterprises seeking high-quality, full-featured Voice over Internet Protocol (VoIP) communications. These IP Phones are a great fit for customers who use traditional analog or digital phones today and want to advance to a Cisco IP Phone system, whether deployed on-premises, from the cloud, or in hybrid configurations. It is also ideal for knowledge workers, as well as administrative, managerial, and executive staff. It also works well in shared workspace environments.

This article showcases the features and benefits of the Cisco IP Phone 8800 Series Multiplatform Phones.

Note: To know the comparison among the Cisco IP Phone 8800 Series, click here.

Applicable Devices

- CP-8841

- CP-8851

- CP-8861

Product Features

- Flexible deployment options with on-premises, hosted and cloud with Cisco Spark, along with third party call control

- Cisco Expressway for remote worker single sign-on access without a Virtual Private Network (VPN) client

- Fully programmable line keys

- Multi-call per-line appearance feature

- Tri-color LEDs for line keys

- Fixed function keys for a solid user experience

- Volume-control toggle providing easy decibel-level adjustment of the handset, monitor speaker, and ringer

- High-resolution grayscale displays and softkeys

- Conferencing, messaging, directory keys, and a two-way navigation

- Integrated IEEE switches to reduce installation costs and clutter at the desktop

- Wireless feature on the Cisco IP Phone 8861 model

- Key Expansion Module (KEM) Support

- Integrated Bluetooth

Product Views

Front Panel View

The front panel shows the LED display, handset, programmable line keys, softkeys, number pad, navigation, and common phone task buttons such as the directory, volume, mute, conference, transfer, hold, applications, messages, speakerphone, and headset, exit, and end call.

Cisco IP Phone 8861

This model, together with the Cisco IP Phone 8841 and Cisco IP Phone 8851, are similar. The main physical differences are that the Cisco IP Phone 8841 has no USB port while the Cisco IP Phone 8851 has a single USB port and the Cisco IP Phone 8861 has two ports, one for KEM and one for USB charging.

Back Panel View

The back panel shows a number of ports such as the 48VDC, Network, Access, Auxiliary, handset and headset; and slots for the phone stand. It also shows the USB ports for charging and the Key Expansion Module.

Cisco IP Phone 8841

Cisco IP Phone 8851

Cisco IP Phone 8861

Package Contents

a)  b)

c)     d)

e)

a) Cisco IP Phone 8841 or Cisco IP Phone 8851 or Cisco IP Phone 8861

b) Ethernet cable

c) Phone stand

d) Handset cord

e) Handset

Minimum Requirements

- A switch or router that has PoE support, PoE injector, or AC power adapter

- Java-enabled web browser for the web-based configuration

Default Settings

Parameter

Default Value

Username

cisco

Password

cisco

LAN IP Address

Assigned by the DHCP Server

Fallback LAN IP

192.168.1.240

Subnetwork Mask

255.255.255.0

Technical Details

These LEDs and icons indicate the status of the device depending on what state they are in.

Task Buttons

Place a Call

Go off-hook before or after dialing a number.

Redial a number

Press Redial.

Switch to handset during a call

Pick up the handset.

Switch to speaker or headset during a call

Press   or  , then hang up the handset.

Mute and un-mute a call

Press the   button.

View call history

Press   > Call History.

Hold and resume a call

Press  to put a call on hold, and press it again to resume the call.

Transfer a call to new number

Press , enter the number, then press it again.

Place an intercom call

Press the Intercom button, then enter a number if necessary. Speak after you hear the tone.

Start a standard conference call

Press , dial the participant, then press the button again.

Silence the ring for an incoming call

Press the Volume button down once.

Line Buttons

Red, flashing

Remote line on hold.

Red, steady

Remote line in use (shared line or line status)

Amber, flashing

Incoming call or reverting call.

Amber, steady

Privacy in use, one-way intercom, Do Not Disturb (DND) Active or logged into a Hunt Group.

Green, flashing

Held Call

Green, steady good morning

Active call or two-way intercom call.

Softkeys

All Calls

Lists all missed, placed, and received calls.

Answer

Answer an incoming call.

Apply

Confirm a selection.

Call

Initiate a call.

Callback

Receive a notification when a busy extension becomes available.

Cancel

Cancel an action or exit a screen without applying changes.

Clear

Clear all values.

Delete

Delete an entry.

Del Call

Delete a call from Call History.

Details

Opens the Details for a multiparty call in the Missed, Placed, and Received Call records.

Dial

a selected number.

Divert

Send or redirect a call to voicemail or to a predetermined phone number.

Edit

Modify the highlighted entry.

Phone Screen Icons

Off-hook

On-hook

Connected call

Incoming call

Missed call

Received call

Placed call

Call on hold/ resume call

Feature Icons

Message waiting

Shared line in use

Speed dial line

Line Status indicator-monitored line is in-use

Line Status indicator-monitored line is idle

Line Status indicator-monitored line is ringing

Line Status indicator-monitored line is in do not disturb (DND)

Phone Keypad Characters

One (1)

/ . @ : ; = ? - _ & %

Two (2)

a b c A B C

Three (3)

d e f D E F

Four (4)

g h i G H I

Five (5)

j k l J K L

Six (6)

m n o M N O

Seven (7)

p q r s P Q R S

Eight (8)

t u v T U V

Nine (9)

w x y z W X Y Z

Zero (0)

(space) , ! ^ ' " |

Asterisk (*)

+ ~ ` < >

Pound (#)

$ £ ◻ \ ( ) { } [ ]

Related Contents

- Reset Cisco IP Phone 7800 or 8800 Series Multiplatform Phone to Default Settings

- Configure SIP Settings on SP-3PCC and BE-3PCC IP Phone Models