Contents

Introduction

This document provides a collection of troubleshooting documents created and maintained by TAC engineers to detect common issues on the different components of XDR.

Contributed by Cisco TAC Technical Leaders and TAC Engineers.

Background Information

The article is a knowledge base guide for troubleshooting XDR issues with components and integration products. This article can be referred to before engaging Cisco TAC.

License Information

Cisco XDR License

Collect Useful information if you need to open a TAC cases

Collect HAR logs from XDR console

Collect SAML Logs from Cisco XDR Sign-On

Control Center Issues

Clarify Tiles Cache in XDR

Reset Duo Mobile on Security Cloud Sign-On

XDR Integration Issues

In this section, you can find a list of troubleshooting documents related to the available integrations for XDR.

Integrations with Cisco Products

Document

Cisco Secure Firewall Management Center

Integrate and Troubleshoot Cisco XDR with Firepower Threat Defense (FTD)

Configure and Troubleshoot Cisco XDR with Secure Firewall Release 7.2

Secure Malware Analytics Cloud

Troubleshoot Cisco XDR and Secure Malware Analytics Cloud Integration

Secure Email Appliance (Formerly ESA)

Troubleshoot XDR and Secure Email Appliance (Formerly ESA) Integration

Umbrella

Integrate XDR with Umbrella

Third-Party Integration Issues

In this section, you can find a list of troubleshooting documents related to the available to Third Party Integrations.

Integrations with Device Insights

Document

Microsoft Graph API Integration

Configure Microsoft Graph API Integration with Cisco XDR

Device Insights Issues

In this section, you can find a list of troubleshooting documents related to the available integrations for Device Insights.

Integrations with Device Insights

Document

MobileIron

Troubleshoot XDR Device Insights and MobileIron Integration

Secure Endpoint

Troubleshoot XDR Device Insights and Secure Endpoint Integration

Orbital

Troubleshoot XDR Device Insights and Orbital

Meraki

Troubleshoot Device Insights and Meraki Integration

Microsoft Intune

Troubleshoot XDR Device Insights and Microsoft Intune Integration

Umbrella

Troubleshoot XDR Device Insights and Umbrella Integration

DUO

Troubleshoot XDR Device Insights and DUO Integration