"Re-Authentication" button does not show even after enabling it through WebUI
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Updated:July 31, 2014
"Re-Authentication" button does not appear even after enabling it through WebUI
Symptoms: No Re-authentication button appear on block page even after enabling it through WebUI
"Re-Authentication" feature requires you to have a special string in EUN files in order to operate correctly. While using on-box EUN pages, the re-authentication button should appear at all times.
While using custom EUN pages, in some cases, the required string may not be there (Example: if you are using custom EUN template created on older versions) and this would cause the re-authentication button to not appear.
The special string needed are as below:
%?R - indicates the start of re-auth comment
%#R - indicates the end of re-auth comment
Any comment in between the above tags would show when "Re-Authentication" is enabled under "GUI > Network > Authentication"
On AsyncOS versions 7.1.x and above, re-authentication button appears in the following EUN pages.
We can download the sample/standard EUN pages from WSA after connecting to it via FTP & examine them to see if the re-authentication strings are missing from the custom EUN pages.
If needed, we can hand edit your the custom EUN to add the necessary re-authentication strings and then activate the new custom EUN. Attached excerpt from the User Guide provides instructions on how to modify EUN pages and then activate them.