Question:
"Re-Authentication" button does not appear even after enabling it through WebUI
Symptoms: No Re-authentication button appear on block page even after enabling it through WebUI
"Re-Authentication" feature requires you to have a special string in EUN files in order to operate correctly. While using on-box EUN pages, the re-authentication button should appear at all times.
While using custom EUN pages, in some cases, the required string may not be there (Example: if you are using custom EUN template created on older versions) and this would cause the re-authentication button to not appear.
The special string needed are as below:
- %?R - indicates the start of re-auth comment
- %#R - indicates the end of re-auth comment
Any comment in between the above tags would show when "Re-Authentication" is enabled under "GUI > Network > Authentication"
On AsyncOS versions 7.1.x and above, re-authentication button appears in the following EUN pages.
- ERR_BLOCK_DEST
- ERR_WEBCAT
- ERR_CONTINUE_UNACKNOWLEDGED
We can download the sample/standard EUN pages from WSA after connecting to it via FTP & examine them to see if the re-authentication strings are missing from the custom EUN pages.
If needed, we can hand edit your the custom EUN to add the necessary re-authentication strings and then activate the new custom EUN. Attached excerpt from the User Guide provides instructions on how to modify EUN pages and then activate them.
How to modify EUN pages and then activate them.
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