Contents

Introduction

1. Activate Sysdiagnose

2. Reproduce the Problem/Run as Normal

3. Navigate to Analytics

4. Open Analytics Data

5. Find and Select Sysdiagnose File

6. Share the File to Get It Back to Your Device

7. Upload the Files to Umbrella

Introduction

This document describes the step-by-step instructions on how to run a special sysdiagnose on an iOS device. An Umbrella Support technician can ask you to do this in order to troubleshoot issues on iOS.

1. Activate Sysdiagnose

On your iOS device, hold down the Volume Up, Volume Down, and Power button at the same time for about 1.25 seconds. When the sysdiagnose starts, a small vibration occurs (except on iPads).

Caution: On some iOS devices, continuing to hold this combination for much longer begins a countdown to activate the SOS emergency service call feature. If the SOS icon is replaced with a countdown timer, simply release the buttons. You have already held them long enough to activate the sysdiagnose.

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2. Reproduce the Problem/Run as Normal

After the sysdiagnose starts, run the device as usual or as you did when you noticed the issue occurring.

3. Navigate to Analytics

Navigate to Settings > Privacy > Analytics & Improvements.

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4. Open Analytics Data

Select Analytics Data.

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5. Find and Select Sysdiagnose File

This presents you with a large list of files. Scroll down until you see a file that starts with sysdiagnose_ and the date. If there are more than one, select the most recent one.

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6. Share the File to Get It Back to Your Device

Click the share icon in the top right corner. This opens the share controls dialog.

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From here, you can get the files to your system in whatever way works best for you. The file is usually very large and therefore is too large for email. Airdrop is the most convenient way to handle the large files.

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7. Upload the Files to Umbrella

After the file is on your computer, upload it to the link the Umbrella Support tech has provided.