Contents

Introduction

Prerequisites

Requirements

Components Used

Problem

Solution

Related Information

Introduction

This document describes how to fix the upgrade manifest authentication error when smart license is enabled in the Virtual Secure Gateway.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

- How Smart License works

- Secure Email Gateway (SEG) administration

Components Used

The information in this document is based on these software and hardware versions:

- Secure Email Gateway (SEG) AsyncOS on Version 12.0 or later releases

- Security Management Appliance on Version 12.0 or later releases

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Problem

Email security appliance has smart license enabled and it has a valid license. When upgrade is attempted, this error displays:

"Failure downloading upgrade list: Failed to authenticate with manifest server."

Solution

1. Verify the proper manifest server is configured under updateconfig.

For virtual Secure Email Gateway the correct manifest server is update-manifests.sco.cisco.com on port 443.

Ensure that this is allowed in the firewall rules.

To review the update configuration on the CLI run the command updateconfig then run the hidden command dynamichost:

esa> updateconfig

Service (images): Update URL:

----------------------------------------------------------------------------------------------------------------------

Feature Key updates

DLP Engine Updates Cisco IronPort Servers

PXE Engine Updates Cisco IronPort Servers

Sophos Anti-Virus definitions Cisco IronPort Servers

IronPort Anti-Spam rules Cisco IronPort Servers

Outbreak Filters rules Cisco IronPort Servers

Timezone rules Cisco IronPort Servers

Enrollment Client Updates (used to fetch certificates for URL Filtering) Cisco IronPort Servers

Support Request updates Cisco IronPort Servers

Content Scanner Updates Cisco IronPort Servers

Geo Countries Updates Cisco IronPort Servers

External Threat Feeds updates Cisco IronPort Servers

How-Tos Updates Cisco IronPort Servers

Notifications component Updates Cisco IronPort Servers

Smart License Agent Updates Cisco IronPort Servers

Mailbox Remediation Updates Cisco IronPort Servers

Talos Updates Cisco IronPort Servers

Easy Demo service Updates Cisco IronPort Servers

Cisco IronPort AsyncOS upgrades Cisco IronPort Servers

Service (list): Update URL:

----------------------------------------------------------------------------------------------------------------------

DLP Engine Updates Cisco IronPort Servers

PXE Engine Updates Cisco IronPort Servers

Sophos Anti-Virus definitions Cisco IronPort Servers

IronPort Anti-Spam rules Cisco IronPort Servers

Outbreak Filters rules Cisco IronPort Servers

Timezone rules Cisco IronPort Servers

Enrollment Client Updates (used to fetch certificates for URL Filtering) Cisco IronPort Servers

Support Request updates Cisco IronPort Servers

Content Scanner Updates Cisco IronPort Servers

Geo Countries Updates Cisco IronPort Servers

External Threat Feeds updates Cisco IronPort Servers

How-Tos Updates Cisco IronPort Servers

Notifications component Updates Cisco IronPort Servers

Smart License Agent Updates Cisco IronPort Servers

Mailbox Remediation Updates Cisco IronPort Servers

Talos Updates Cisco IronPort Servers

Easy Demo service Updates Cisco IronPort Servers

Service (list): Update URL:

----------------------------------------------------------------------------------------------------------------------

Cisco IronPort AsyncOS upgrades Cisco IronPort Servers

Update interval: 5m

Alert Interval for Disabled Automatic Engine Updates: 30d

Proxy server: http://64.X.X.X:8080

The proxy server will be used for the following services:

- Feature Key updates

- DLP Engine Updates

- PXE Engine Updates

- Sophos Anti-Virus definitions

- IronPort Anti-Spam rules

- Outbreak Filters rules

- Virus Threat Level updates

- Timezone rules

- Enrollment Client Updates (used to fetch certificates for URL Filtering)

- Support Request updates

- Content Scanner Updates

- Geo Countries Updates

- External Threat Feeds updates

- How-Tos Updates

- Notifications component Updates

- Smart License Agent Updates

- Mailbox Remediation Updates

- Talos Updates

- Easy Demo service Updates

- Cisco IronPort AsyncOS upgrades

- URL Filtering Service

- Shortened URL Support

- Advanced Phishing Protection Support

- Cisco Threat Response

- Cisco Secure Awareness

HTTPS Proxy server: http://64.102.255.40:8080

The HTTPS proxy server will be used for the following services:

- Feature Key updates

- DLP Engine Updates

- PXE Engine Updates

- Sophos Anti-Virus definitions

- IronPort Anti-Spam rules

- Outbreak Filters rules

- Timezone rules

- Enrollment Client Updates (used to fetch certificates for URL Filtering)

- Support Request updates

- Content Scanner Updates

- Geo Countries Updates

- External Threat Feeds updates

- How-Tos Updates

- Notifications component Updates

- Smart License Agent Updates

- Mailbox Remediation Updates

- Talos Updates

- Easy Demo service Updates

- Cisco IronPort AsyncOS upgrades

- SenderBase Network Participation sharing

- URL Filtering Service

- Shortened URL Support

- Cisco Threat Response

Choose the operation you want to perform:

- SETUP - Edit update configuration.

- VALIDATE_CERTIFICATES - Validate update server certificates

- TRUSTED_CERTIFICATES - Manage trusted certificates for updates

[]> dynamichost

Enter new manifest hostname:port

[update-manifests.sco.cisco.com:443]>update-manifests.sco.cisco.com:443

2. License validation.

The license authorization status must be In Compliance:

esa> showlicense_smart

[]> SUMMARY

Feature Name                                                            License Authorization Status

----------------------------------------------------------------------------------------------------

Email Security Appliance Anti-Spam License                                         In Compliance

Email Security Appliance Outbreak Filters                                          In Compliance

Email Security Appliance Graymail Safe-unsubscribe                                 Not requested

Email Security Appliance Advanced Malware Protection Reputation                    In Compliance

Email Security Appliance Image Analyzer                                            Not requested

Mail Handling                                                                      In Compliance

Email Security Appliance Sophos Anti-Malware                                       In Compliance

Email Security Appliance PXE Encryption                                            In Compliance

Email Security Appliance Advanced Malware Protection                               In Compliance

Email Security Appliance McAfee Anti-Malware                                       Not requested

Email Security Appliance Intelligent Multi-Scan                                    Not requested

Email Security Appliance External Threat Feeds                                     In Compliance

Email Security Appliance Bounce Verification                                       In Compliance

Email Security Appliance Data Loss Prevention                                      In Compliance

Run the command showlicense to ensure there is a valid VLN.

The end date must not be expired.

esa> showlicense

Virtual License

===============

vln VLNESA74NNNNN

begin_date  dd/mm/yyyy

end_date  dd/mm/yyyy

company Cisco Systems, Inc.

seats 1

country MX

serial XXXX

email XXXXXXX

issue 4dXXXXXXXXXXXXXXX

license_version 1.1

If you get the License has Expired output, obtain a new XML file from Global Licensing with a new expiration date and valid certificate. Upload it from the CLI command loadlicense.

esa>showlicense

License has Expired

Error with License.

Please try to re-initialize the system with a new license, or contact customer support for help.

3. Upgrade the Secure Email Gateway.

Run the upgrade command and select the desired image.

esa> upgrade

Are you sure you want to proceed with upgrade? [N]> y

Choose the operation you want to perform:

- DOWNLOADINSTALL - Downloads and installs the upgrade image (needs reboot).

- DOWNLOAD - Downloads the upgrade image.

[]> download

Upgrades available.

1. AsyncOS 14.2.3 build 027 upgrade For Email, 2023-08-13. This release is a Maintenance Deployment Refresh

2. AsyncOS 14.2.3 build 031 upgrade For Email, 2023-11-02,This release is a Maintenance Deployment Refresh

3. AsyncOS 15.0.0 build 104 upgrade For Email, 2023-08-10, This is a General Deployment release

4. AsyncOS 15.0.1 build 030 upgrade For Email, 2023-11-22, This release is a Maintenance Deployment

[4]> 3

Download of AsyncOS 15.0.0 build 104 upgrade For Email, 2023-08-10, This is a General Deployment release has started in background.

The upgrade must be successful. In case you encounter another issue please contact Cisco TAC.

Related Information

- Understand Smart Licensing Overview and Best Practices for Email and Web Security

- Cisco Technical Support & Downloads