Issue

RA-VPN connections over IPv6 to Cisco Secure Access are failing to establish, with the Cisco Secure Client UI displaying a generic connection failure message. The issue affects testing of IPv6-based remote access connectivity using an existing RA-VPN profile. Research indicates that the SSE RA-VPN profile is not properly setting the protocol field for IPv6 connectivity.

Environment

- Technology: Solution Support (SSPT - contract required)

- Sub-technology: Secure Access - Secure Client Remote Access (VPN, Posture, Private Resource)

- Software Version: ALL

- Cisco Secure Client attempting IPv6 RA-VPN connection

- Cisco Secure Access SSE platform

- Existing RA-VPN profile configuration

Resolution

To resolve the IPv6 RA-VPN connection failure, the IP Protocol Supported setting must be properly configured in the RA-VPN profile. Follow these steps to enable IPv6 support:

Step 1: Access Client Settings

Navigate to the Client Settings section in the Cisco Secure Access management interface.

Step 2: Configure Administrator Settings

Within Client Settings, locate and access the Administrator Settings section.

Step 3: Set IP Protocol Supported

Configure the IP Protocol Supported dropdown to include IPv6 support. This setting controls which IP protocols the RA-VPN profile supports for client connections.

Step 4: Save Configuration

Save the updated RA-VPN profile configuration to ensure the IPv6 protocol setting is applied.

Step 5: Test Connection

Retest the IPv6 RA-VPN connection using the Cisco Secure Client to verify that the connection now establishes successfully.

Cause

The root cause of the IPv6 RA-VPN connection failure is that the IP Protocol Supported setting in the RA-VPN profile was not configured to support IPv6 connections. The SSE RA-VPN profile requires explicit configuration of the protocol field to enable IPv6 connectivity. Without this setting properly configured, the Cisco Secure Client cannot establish IPv6-based VPN connections to the Cisco Secure Access platform.

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