Contents

Introduction

Prerequisites

Requirements

Components Used

Configure

Verify

Troubleshoot

Introduction

This document describes how to re-image Secure Endpoint Private Cloud hardware appliance to the factory state and then restore the backup.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

- Cisco Secure Endpoint Private Cloud PC3000 or PC4000

- Kernel-based Virtual Machine (KVM) access via Cisco Integrated Management Controller (CIMC)

Components Used

The information in this document is based on these software and hardware versions:

- Cisco Secure Endpoint Private Cloud PC4000 4.2.2

- Chrome browser to access the KVM console

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Configure

Step 1. Log in to CIMC. Open the KVM console.

Ensure pop-ups are enabled for that page in the browser.

Step 2. Reload the appliance.

You can reboot the appliance either via the admin portal, Secure Shell (SSH), or CIMC KVM.

Step 3. After the Basic Input Output System (BIOS) Power-on self-test (POST) finishes, GNU GRand Unified Bootloader (GRUB) menu shows up:

Select Cisco AMP Private Cloud Recovery > Appliance Reinstall Options > Appliance Reinstall.

Step 4. Enter username and password.

Username: reinstall

Password: yes

Step 5. Reimage starts and after reload you are presented with the initial menu.

Step 6. Configure the network in CONFIG_NETWORK sub-menu.

Step 7. Log in to AMP OPadmin portal with password from step 5.

Step 8. Use SFTP or SCP to download backup from remote server to /data/.

Caution: If you want to just revert the appliance to the factory state, skip this step and continue the regular installation.

Step 9. Confirm Hardware Configuration, click Next > Start Installation.

Step 10. Reboot is required after successful restore.

Verify

After the appliance is rebooted, check if both portals work fine. Try to open OPadmin and Console portal in the web browser. It takes few minutes for both portals to be accessible.

Troubleshoot

In case backup restore process, password for OPadmin and Console portals are the same as used previously, before backup restore. Otherwise, you need to use what you have set in the wizard.