Contents

Introduction

Prerequisites

Requirements

Components Used

Background Information

Password Recovery Steps with a Template

Scenario 1. Devicewith Control Connections Up, and an Attached Template

Scenario 2. Device with Control Connections Up, and no Attached Template

Related Information

Introduction

This document describes the steps for password recovery of a device with a template in a Cisco Software Defined Wide Area Network (SD-WAN) environment.

Prerequisites

Requirements

Cisco recommends that you have knowledge of the Cisco SD-WAN solution.

Components Used

The information in this document is based on this software and hardware version:

- vManage 20.6.4

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Background Information

Device has been locked out after multiple failed login attempts and receives the message that the account is locked.

Password Recovery Steps with a Template

Here are two scenarios that can be utilized to recover the password for the device(s) when the account is locked out.

Scenario 1. Device with Control Connections Up, and an Attached Template

Step 1. From the vManage GUI Dashboard, navigate to Configuration > Templates.

Step 2. Navigate to Device Template that is attached to the device.

Step 3. Select ... on the right side of the page and then select View.

Step 4. Under Basic Information, scroll down until you see AAA. Copy the Feature Template name. At the top of the screen, click Feature.

Step 5. In the Search box, paste the AAA Feature Template name from Step 4 and Enter. Select ... on the right side of the page.

Step 6. From the drop down, select Edit.

Step 7. Select Local, locate the Username, and click the Edit Icon to edit the password.

Step 8.  Update the Password information, select Save Changes, and then Update at the bottom of the screen.

Note: If an exclamation point is used in the password, the entire password must be surrounded by quotation marks.

Step 9. Proceed to attach the updated template to the device.

Step 10. Login to the device with the new password created in Step 8.

Scenario 2. Device with Control Connections Up, and no Attached Template

Step 1. From the vManage GUI Dashboard, navigate to Configuration > Templates.

Step 2. Select Feature. Click Add Template.

Step 3. Select the Device Model(s). Under Basic Information, select AAA.

Step 4. Fill in the Template Name and Description. Navigate to Local.

Step 5. Click New User, fill in the Name, Password, and User Groups. Click Add.

Note: If you use an exclamation point in your password, the entire password must be surrounded by quotation marks.

Step 6. Verify the New User created in Step 5. Click Save.

Step 7. Attach the AAA Template to a Device Template and push the template.

Step 8. To create the rest of the device template, navigate toCisco SD-WAN Release 20.x - Configure devices.

Step 9. Login to the device with the new username and password from Step 5.

Related Information

- Cisco SD-WAN Systems and Interfaces Configuration Guide, Cisco IOS XE Release 17.x

- Systems and Interfaces Configuration Guide, Cisco SD-WAN Release 20.x

- Technical Support & Documentation - Cisco Systems