Contents

Introduction

Prerequisites

Requirements

Components Used

Background Information

Step 1. Upgrade Spare or RMA Device into an SDWAN Compatible Image with the Controllers.

Step 2. Place Basic Configuration, in order to the cEdge Reaches the vBond, vManage, and vSmart.

Step 3. Copy and Install the Root CA Certificate into Spare or RMA cEdge.

Step 4. Sync/Upload the Device List Under the vManage.

Replacement Process if the cEdge Uses a Template

Step 1. Backup the Current Values Used Under the Device Template.

Step 2. Remove the Failed Device from the Device Template Attached.

Step 3. Invalidate the Old/Failed Router.

Step 4. Send to the Controllers.

Step 5. Push the Template into a spare or RMA Router.

Replacement Process if the cEdge is Configured Through CLI

Step 1. Backup the Current Configuration.

Step 2. Invalidate the Old/Failed Router.

Step 3. Send to the Controllers.

Step 4. Place the Configuration into the Router.

Related Information

Introduction

This document describes how to replace a failed cEdge unit with another one. This consists of a copy of the configuration from the failed router to the replacement router, the removal of this cEdge, and the addition of the new router into the network. This process is similar to vEdge replacement however, the copy option is missed in vManage for cEdges.

Prerequisites

Requirements

Cisco recommends that you have knowledge of these topics:

- Cisco Software-defined Wide Area Network (SD-WAN)

Components Used

The information in this document is based on these software and hardware versions:

- cEdge version 17.3.3

- vManage version 20.4.2

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, ensure that you understand the potential impact of any command.

Background Information

Usually, the replacement of a failed cEdge unit with a new one is done when an RMA router is received due to the old cEdge router has failed completely or a component in the router and Cisco TAC proceed with an RMA.

Before the cEdge replacement, verify some points in order for the new cEdge router to successfully establish control connections.

Step 1. Upgrade Spare or RMA Device into an SDWAN Compatible Image with the Controllers.

Note: Ensure the current cEdge version is compatible with the controller versions. Refer to Compatibility matrix.

Note: For more information for cEdge upgrade process through CLI, please, refer to  Software Installation and Upgrade for Cisco IOS XE Routers.

Step 2. Place Basic Configuration, in order to the cEdge Reaches the vBond, vManage, and vSmart.

Confirm that the cEdge in question has been configured properly, It includes:

- Valid Certificate that has been installed.

- Configure under the "system" block:

System-IP

Site-ID

Organization-Name

vBond address

- VPN 0 Transport interface that is configured with Tunnel option and IP address.

- System Clock that is configured correctly on the cEdge and those that match with other devices/controllers.

The command show clock confirms the current time set and use clock set to set the right time on the device.

show clock

clock set

- Ensure that cEdge reaches the vBond. If an FQDN is used for the vBond, ensure that DNS is configured under VPN 0 and it resolves the vBond.

Caution:  For the new cEdge, use a different System IP than the one present in the original/failed router. In the final steps, the system-IP is changed to the same as the original cEdge.

Step 3.  Copy and Install the Root CA Certificate into Spare or RMA cEdge.

The Root CA is grabbed by the CLI of any controller like vBond, vSmart or vManage. Locate the certificate in the vshell.

Example from vBond:

vshell

cd /usr/share/viptela

Display the content of the certificate and copy all the content

ls -l root*

cat root-ca.crt

In order to copy the certificate into the boot flash of the cEdge, use FTP, SFTP, or a USB drive. If this is not possible, copy the certificate manually as the last resource.

Create the file for the new Root CA in the RMA cEdge.

Caution:  The command lines have comments that start with "!". Remove all the comments.

tclsh !Hit enter

puts [open "bootflash:root-ca-new.cert" w+] { !Hit enter

!Paste-all-the-previous-content-from-vBond-or-vManage-certificaet-WITHOUT-spaces

}!Hit enter

exit

Under newer versions of Cisco IOS® XE SD-WAN, the tclsh command is disabled by default., in order to enable it temporally, the service internal command is needed.

config-t

(config)# service internal

(config)# commit

(config)# end

debug platform software sdwan unlock-ios-cl

Uninstall the old Root CA and install the just added Root CA.

request platform software sdwan root-cert-chain uninstall

request platform software sdwan root-cert-chain install bootflash:<RootCAFile>

Check show control connections in order to validate device has established connections again with controllers.

Step 4. Sync/Upload the Device List Under the vManage.

The RMA router has to be displayed under “vManage > Devices ”. If the device is not under the vManage, ensure that the device is added to the PnP portal.

At this point, the cEdge has control connections up to the controllers.

Replacement  Process if the cEdge Uses a Template

Step 1. Backup the Current Values Used Under the Device Template.

Backup current values used for the device under the template. Navigate to vManage > Device Template > Template > … > Export CSV.

Step 2. Remove the Failed Device from the Device Template Attached.

Back up the variable values first.

Note: After the device template removal, all the variable values from the template are lost. The only way to recover them is to check the configuration of the failed or original unit. Furthermore, it is not possible to detach a device template if the WAN Edge router is in an unreachable state. The message "Please fix DTLS, NETCONF connectivity between device and vManage before template attempt workflow" is presented in the vManage GUI. In this situation, please invalidate the device first (Configuration -> Certificate) and then proceed to detach the template.

Remove the device from any device template attached.

Step 3. Invalidate the Old/Failed Router.

Invalidate the failed router under vManage > Certificates > Devices.

Note: All control connections are lost on these steps.

Step 4. Send to the Controllers.

Select the Send to controllers in order to push the changes to the controllers.

Caution:  If invalidated router's info is no longer needed and same system-ip needs to be reused on RMA router, please delete invalidated router from vManage.

Step 5. Push the Template into a spare or RMA Router.

Push the template into a spare or RMA router.

Note: Use the CSV file from step 1 to fill in all the values requested when the device template is attached.

Replacement Process if the cEdge is Configured Through CLI

Step 1. Backup the Current Configuration.

Back up the current configuration. Navigate to vManage > Device > … > Running Config.

If the device is offline, try to select the Local Configuration, in order to check if there is a backup of the device configuration.

If any configuration is saved at the vManage, pull this configuration from the device itself.

Use these commands under CLI to create a file in Bootflash with all the current configurations:

show running-config | redirect bootflash:sdwan/ios.cli

show sdwan running-config | redirect bootflash:sdwan/sdwan.cli

Step 2. Invalidate the Old/Failed Router.

Invalidate the old/failed Router in vManage > Certificates > Devices.

Note:   After the device is invalidated the configuration is lost. There is no way to recover the configuration from the vManage. The configuration is still available at the failed or original device.

Note: All control connections are lost on these steps.

Caution:  If invalidated router's info is no longer needed and same system-ip needs to be reused on RMA router, please delete invalidated router from vManage.

Step 3. Send to the Controllers.

Select the Send to controllers in order to push the changes to the controllers.

Step 4. Place the Configuration into the Router.

Place all the configurations into the router. At this point, it is safe to change the system IP to use the system IP from the failed or original router.

Related Information

- Replace a vEdge Router.

- Technical Support & Documentation - Cisco Systems