How to Obtain the VM License Upgrade PID

Introduction

This article describes the process of obtaining the VM License Upgrade PID in Cisco Commerce Workspace (CCW). Note that the VM Upgrade PID works only with the legacy VM licenses.

Prerequisites

Before you start, ensure that you have the following data at your disposal:

• Active Cisco.com account

Obtaining the VM License Upgrade PID

Step 1:

Go to Cisco Commerce Workspace and log in with your Cisco.com account.

Step 2:

From the menu bar, select Orders, and then Create Order.

Step 3:

On the Create an Order page, select whether you want to continue with or without a deal ID. Click Continue.

Step result: The system displays the Create Order page.

Note: For the purpose of this scenario, the Without a Deal ID option is selected.

Step 4:

On the Create Order page, enter values for all the mandatory fields, and then click Continue.

Step result: The system displays the Items tab of your order.

Step 5:

On the Items tab, click Find Products and Solutions.

Step result: The system displays the Find Products and Solutions page.

Step 6:

On the Find Products and Solutions page, on the Search and Add tab, select the Product Description or SKU radio button as an option to search by. In the Product Description or SKU field, enter L-ISE-VMC-UPG=. Click Search.

Step result: The system displays results relevant to your search.

Step 7:

Next to the SKU that the system displays, click the plus icon in the Qty column to add the item to the Selected Items cart.

Step result: The system displays a notification message which informs you that you successfully added the item to the cart.

Step 8: 

In the Selected Items section, confirm that you added the correct amount of items, and then click Add. To determine the quantity of VM License Upgrade PIDs that you need to order, identify how many Legacy VM licenses you want to upgrade (for more information, refer to Step 3 in How to Upgrade ISE).

Step result: The system returns to your order page and displays the notification message which informs you that you successfully added the items to your order.

Step 9:

In the Smart account section, click Assign End Customer Smart Account.

Note: For the purpose of this article, the Smart account is assigned at the header level so that all licenses in this order are assigned to the same Smart account. For more information on associating a sales order to a Smart account, refer to How to Associate a Sales Order to a Smart Account.

Step result: The system displays the Assign Smart Account dialog box.

Step 10:

In the Assign Smart Account dialog box, select one of the options. For the purpose of this article, Select an Existing Account option is selected. In the Search by drop-down list, select Domain Identifier, and then enter the name of your Smart account in the search box. In the Virtual Account Name field, enter the name of your Virtual account. Click Assign.

Step result: The system returns to your order. 

Step 11:

In the Purchase Order # field, click the pencil icon, enter the purchase order number in the field, and then click Update to confirm your entry. On the Items tab, in the P.O. Line Reference column, enter the purchase order number for each item. Click Save and Continue.

Tip: To ensure that you entered all the information correctly, click the Check Local Validations button. If everything is correct, the system displays a notification message which informs you that your order meets the country/region rules.

Step result: The system displays the Discounts tab.

Step 12:

On the Discounts tab, you can check any applicable discounts. The system displays a notification message that informs you that your order was priced successfully. Click Continue.

Step result: The system displays the Shipping and Install tab.

Step 13:

On the Shipping and Install tab:

Expand the Line Items section by clicking the plus icon.

Step result: The system displays the line items in a collapsible list.

Step 14: 

In the Line Items section, open the Change Line Shipping Options dialog box by clicking Edit in the Delivery Method column. In the following fields:

Click Update. You can also edit the End Customer Email by clicking the pencil icon in the End Customer Email column. Then click Save and Continue.

Tip: To ensure that you entered all the information correctly, click the Check Local Validations button. If everything is correct, the system displays a notification message which informs you that your order meets the country/region rules.

Step result: The system displays the Billing tab.

Figure 1 - Changing line shipping options.

Step 15:

On the Billing tab, on the following tabs:

Click Save and Continue.

Step result: The system displays the Review and Submit tab.

Figure 2 - Taxability options.

Figure 3 - Billing and Contacts Information.

Figure 4 - Payment method.

Step 16:

On the Review and Submit tab, ensure that all the icons, such as Items, Discounts, Shipping & Install, and Billing, are blue. If some of the icons are red, you need to return to the respective tab and correct the red fields. Review information in the Financial Summary and Order Summary sections. In the Order Submission Notification section, ensure that you enter correct contact information. Click Submit Order.

Step result: The system displays a notification message that informs you about successful order submission, and a link to view your submitted order.

Figure 5 - Sumbission confirmed.

Verify

Use this section to confirm that you successfully obtained VM License Upgrade PID.

Verification Step: InCisco Smart Software Manager (CSSM), on the Inventory tab, select your Virtual account, click Licenses, and then locate the VM License Upgrade PID that you deposited in your Smart account.

Step result: If you successfully obtained VM License Upgrade PID, the system returns results for this VM License Upgrade PID.

Troubleshooting

If you experience an issue during the process of obtaining the VM License Upgrade PID, open a case inSupport Case Manager (SCM).