Contents

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve.

Video

The purpose of this content is to share information for educational and/or informational use. You may choose to watch the video or read the content below-both provide the same material, so feel free to engage with whichever format you prefer.

Prerequisites

Before you start, ensure that you have the following data:

- Active Cisco.com account

Note: Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

Steps

Step 1: Go to Cisco Software Central and log in with your cisco.com credentials.

Step 2: In the Smart Licensing section, under New account, click Create account.

Step 3: On the Create a Smart Account page, confirm your Cisco profile information:

a)Confirm Your Cisco Profile Info:

- Full Name

- Email Address

- Cisco ID

- Phone

- Organization

- Address

Note: Click Update Profile if any changes are to be made.

b) Choose an account name and address:

- Account Name

- Account Domain. If you would like to change the Account Domain, please click on Edit.

- Account Visibility

Step 4: Click Create Account.

Step result: The system performs a check to see if the Smart account already exists for your given domain. If your domain is available, the system creates a Smart account and you will receive a confirmation notification to the email address associated with your Cisco.com profile. If a Smart account already exists for your organization and you would like to create another Smart account, click Edit and either chose to add a prefix to the domain or use a completely different domain. This option requires review and approval by the Smart Account Administrator of the domain or Cisco.

Caution: Create a Smart Account tailored to the country where the Orders are being provisioned, so as to minimize the country-dependent order release time-period caused by Export Control restrictions specific to that country.

Note: If your company does not have a specific company email domain and uses a generic domain such as Gmail or Yahoo, then the system prompts you to create a Limited Use Smart Account.

Troubleshooting

If you experience an issue with this process, that you cannot address, please open a Licensing case at Support Case Manager (SCM) using Software Licensing option.

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