Contents

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

Before you start, ensure that you have the following data:

- Active Cisco.com account.

- PAK (Product Activation Key)

- Access to Smart Account and Virtual Account

Please follow the steps below:

Step 1: Go to Cisco Software Central and log in with your Cisco.com credentials.

Step 2: Under Traditional Licenses, click on Access LRP

Step 3: Choose "All Licenses For (cco ID)" from the 'Show' drop down selector, this will get you to see user view

Step 4: Click on "Show Filter" in "PAKs or Tokens" tab

Step 5: Enter the PAK in " PAK/Token" search box and hit Enter

Step 6: Click on the arrow to the right of the PAK and select "Assign to Smart Account"

Step 7: In the Assign to Smart/Virtual Accounts window, select Smart Account and Virtual Account from the drop-down list

Step 8: Click Assign

Troubleshooting:

1. I am not able to see my PAK in LRP portal?

Go to PAK or Tokens tab; select Add New PAKs/Tokens; select Smart Account/Virtual Acccount; enter PAK number;

click Ok.

If you experience an issue with this process, that you cannot address, please open a Licensing case at Support Case Manager (SCM) using Software               Licensing option.

For feedback on the content of this document, please submit here .