Contents

Introduction

Prerequisites

Verifying That a Smart License Is Deposited to a Smart Account

Troubleshooting

Related Information

Introduction

This article describes the process of verifying that a Smart license is deposited to a Smart account.

Prerequisites

Before you start, ensure that you have the following data at your disposal:

- Active Cisco.com account

- User or Admin access to Smart Account

- Sales order

Verifying That a Smart License Is Deposited to a Smart Account

Step 1:

Go to Cisco Software Central and log in with your Cisco.com account.

Step 2:

In theSmart Software Managersection, clickManage licenses.

Step 3:

On the menu bar, click Activity. On the License Transactions tab, in the search bar, enter the sales order number which you associated to a Smart Account, and then press Enter or click the magnifying glass icon.

Step result: The system displays results that match the search criteria which is also a verification that the Smart license is deposited to your Smart Account.

Note: If the system displays no results for that specific sales order, then you should search for the sales order on the Convert to Smart Licensing tab since you may have ordered a Hybrid license.

Step 4:

Click the Transaction Date hyperlink of the license that you want to view.

Step result: The system displays the Transaction dialog box that contains transaction details specific to that particular license.

Step 5:

In the Transaction dialog box, you can view detailed information about the license that you ordered.

Note: If the license is deposited to the incorrect Virtual account, you need to transfer the license between Virtual accounts.

Troubleshooting

If you experience any issue during the verification process, open a case in Support Case Manager (SCM).

Related Information

How to Transfer Licenses Between Virtual Accounts

How to Associate a Sales Order to a Smart Account

How to Update Smart Account Assignment in CCW