Contents

Introduction

Prerequisites

Converting a Hybrid to Smart License in CSSM

Troubleshooting

Related Information

Introduction

This article describes the process of converting a Hybrid to Smart license in Cisco Smart Software Manager (CSSM).

Prerequisites

- Active Cisco.com account

- User or Admin access to Smart Account

- Sales order

Converting a Hybrid to Smart License in CSSM

Step 1:

Go to Cisco Software Central and log in with your Cisco.com account.

Step 2:

In theSmart Software Managersection, clickManage licenses.

Step 3:

In Smart Software Licensing, on the Convert to Smart Licensing tab, click Convert PAKs, and then enter the sales order in the search bar. Press Enter or click the magnifying glass icon.

Step result: The system displays the results that match the search criteria.

Step 4:

From the search result, in the Actions column, click the Convert to Smart Licenses button.

Step result: The system displays the Convert to Smart Software Licenses dialog box.

Step 5:

In the Convert to Smart Software Licenses dialog box, on the Select Licenses tab, select the license that you need to convert. Click Next.

Step 6:

On the Review and Confirm tab, review the information in the PAK Details and SKUs sections. Click Convert Licenses.

Step result: The system displays a notification message that confirms that your product activation key (PAK) has been successfully converted to Smart software licenses and added to the Virtual account.

Troubleshooting

If you experience any issue with converting a Hybrid to Smart license, open a case in Support Case Manager (SCM).

Related Information

How to Verify That a Hybrid License Is Part of SO in CSSM