Contents

Introduction

Prerequisites

Verifying That a PAK Is Assigned to a Smart Account

Troubleshooting

Related Information

Introduction

This article describes the process of verifying that a product activation key (PAK) is assigned to a Smart account.

Prerequisites

Before you start, ensure that you have the following data at your disposal:

- Active Cisco.com account

- PAK and PIN

- Admin or User access to a Smart Account (To request access to a Smart account or Virtual account, refer to How to Request Access to an Existing Smart Account.)

Verifying That a PAK Is Assigned to a Smart Account

Step 1:

Go to Cisco Software Central and log in with your Cisco.com account.

Step 2:

In the Traditional Licenses section, click Access LRP.

Step 3:

In the Show Smart Account and Virtual Account drop-down lists, confirm that the correct respective accounts are selected.

Note: If the system displays the Welcome To The License Registration Portal alert dialog box, you can select Do not show this message again to prevent it from being displayed again.

Step 4:

On the PAKs or Tokens tab, click Show Filter, and then enter the product activation key (PAK) in the PAK/Token field. Press Enter.

Step result: The system displays the product activation key (PAK) if it is assigned to the selected Smart account (see Figure 1).

Note: If the product activation key (PAK) is not assigned to your Smart account, the system displays the No PAKs found message. To assign a product activation key (PAK) to your Smart account, you need to add a new product activation key (PAK) to your Smart Account.

Figure 1 - The system displays the search results for the PAK.

Troubleshooting

If you experience an issue while verifying that a product activation key (PAK) is assigned to a Smart Account, open a case in Support Case Manager (SCM).

Related Information

How to Validate License Ownership by PAK Enhanced Authentication

How to Add a New PAK to a Smart Account

How to Issue a License by Using PAK Fulfillment

How to Request Access to an Existing Smart Account