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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve.

Before you start, ensure that you have the following data:

- Active Cisco.com account

- Smart Account and Virtual Account with SA Administrator Access

- The VA where the cisco hosted controller profile needs to be created should be SD WAN capable with SD WAN order assigned to it.

Create/Add Controller Profile PNP Server please Click here

Create/Add Controller Profile SD-WAN Server:

Step 1:  Navigate to the Cisco SD-WAN Self-Service Portal URL.

Step 2:  From the Cisco SD-WAN Self-Service Portal menu, choose Create Overlay.

Step 3:  Select Smart Account drop-down list, choose the name of the Smart Account from which you want to associate the overlay network.

You can search Smart Accounts by Account Name or by Domain ID.

Step 4:  From the Overlay drop-down list, choose the name of the Virtual Account for which you want to associate the overlay network. Click Next

Step 5:  For Select the Cloud Type and Version below, choose either Amazon Web Services AWS or Azure as the cloud provider.

Step 6:  Select the appropriate version you would like to use, choose the Cisco vManage version from the drop-down list. Click Next

Step 7:  For Primary, choose the primary location of your cloud-hosted controllers.

Step 8:  For Secondary, choose the secondary location of your cloud-hosted controllers.

Note: We recommend that you choose different primary and secondary locations to achieve geographical redundancy.

Step 9:  For Location, choose the location where you want your monitoring data to be stored. Click Next.

Step 10:  For Overlay Admin(s), enter the email address of your overlay administrator.

Step 11:  For Cisco Contact(s), enter the email address of your Cisco sales or account representative.

Step 12:  For Overlay Status, choose PROD from the drop-down list.

Step 13:  Click Summary.

Step 14:  Review your request summary and make any changes.

Step 15:  (Optional) To customize subnets, Domain Name System (DNS) names, organization names, or snapshot settings, click Edit in Advanced Options.

Note: Advanced options cannot be changed once the overlay network is provisioned.

Step 16:  Review the details that you entered. Click Submit Request.

Step 17:  A unique controller password appears. Use this password to access the overlay network after it is created.

Note: To secure your environment, we recommend that you immediately change the password after logging in.The controller password is deleted from the Cisco SD-WAN Self-Service Portal after seven days, so we recommend that you keep a copy of the controller password if you do not change the password.

Step 18:  After logging in to Cisco vManage, install the controller certificates on your devices.

For more information on installing controller certificates, see Use Case: Cisco-Hosted Cloud Overlays with Software Version 19.x and Above.

Step 19:  Install web server certificates.

For information on installing web server certificates, see Web Server Certificates.

For more information on SD-WAN Server please click here.

Troubleshooting:

If you experience an issue with this process, that you cannot address open a case in Support Case Manager (SCM) using software Licensing option.

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