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For External Customer / Partner Use Only:These instructions are provided to help customers / partners perform the action themselves to resolve the issue. If the customer / partner runs into issues in the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) to help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

Before you start, ensure that you have the following data:

- A Cisco Smart Account

- A valid CCO User ID and Password

- Admin Access to SSM On-Prem

- Access to Smart Account Which has the device that needs to be removed

Step 1: In the SSM On-Prem Click on Smart Licensing, click on Inventory tab and then select the Local Virtual Account that you need from the pull-down list.

Step 2: In the Inventory tab, click the Product Instances tab.

Step 3: In the Product Instances tab, locate the product instance that you want to remove.

Step 4: In the Actions column, click the Remove link for the product instance that you want to remove.

Step 5: In the Confirm Remove Product Instance dialog box, click Remove Product Instance.

Note:

- Please Perform Synchronization after Removing the Product instance. Please follow below steps How can I perform a synchronization within an On-Prem deployment?

- For CSLU Devices you need to follow the same process and after removing from the On-prem you need to raise a case manually remove the device from CSSM.

Troubleshooting:

If you experience an issue with this process, that you cannot address, open a case in Support Case Manager (SCM) using software licensing option.

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