Contents

For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve.

Video

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Prerequisites

Before you start, ensure that you have the following data:

- Active Cisco.com account

- User needs to have CDA Portal Access

- User needs to have Certificate Management Access

- Root CA File in the following formats .pem, .cer, .crt and .cert

Note: Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

Steps

Step 1: Click on Certificate Management Link.

Step 2: Click on ‘Upload Root CA’ tab

Step 3: Click on ‘Browse button’ select the file. Portal will accept only these formats .pem, .cer, .crt and .cert

Note:

- The Root CA file should be < = 20 KB in size.

- Portal allows up to 100 files to be uploaded.

- After the maximum limit, user is expected to delete at least one file to upload one file.

- Only a valid PEM format cert file can be uploaded.

Step 4: Click on ‘Upload’ button to upload the file.

Step Result: Once you click on Upload, the View/Accept Agreement screen will appear.

Step 5: Click on “Accept” to upload the file. If you click on “Decline” file will not upload

Step Result: Now the file is uploaded.

Step 6: You can Edit/Delete and Copy the file URL option to modify file.

Note: User can only edit / delete a single file.

Step 7: Edit the file and click on “Save”.

Troubleshooting

If you experience an issue with this process, that you cannot address, open a case in Support Case Manager (SCM) using software licensing option.

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