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For External Customer / Partner Use Only: These instructions are provided to help customers / partners perform the following action themselves to resolve the issue. If the customer / partner runs into issues following the instructions, please have them open a case with licensing support (https://www.cisco.com/go/scm) To help resolve. Please DO NOT perform these actions yourself if you are an internal Cisco resource outside of the Licensing Support team.

Before you start, ensure that you have the following:

- A Cisco Smart Account

- A valid CCO User ID and Password which has access to the Smart Account or Virtual Account.

- Admin Access to SSM On-Prem

NAT is supported for SLP devices. To enable:

Step 1: Open SSM On-Prem & Navigate to Admin Workspace (https://(IP Address):8443/admin/#/mainview)

Step 2: Click on Settings and then Click on CSLU.

Step 3: Switch the NAT Setup Off toggle button to NAT Setup On. The NAT setup is disabled by default.

Step 4: Click Save.

Troubleshooting:

If you experience an issue with this process, that you cannot address, open a case in Support Case Manager (SCM) using software licensing option.

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