Field Notice: Cisco 7200/VIP2 Series Ethernet Port Adapter

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Updated:October 21, 2005

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Revised July 31, 1998

September 17, 1997

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

This field notice affects Cisco 7200/VIP2 systems using a specific hardware revision of one of the following Ethernet port adapters:

PA-4E(=)
PA-5EFL(=)
PA-8E(=)

Overview

A problem has been found that affects a specific hardware version of Ethernet port adapters installed in Cisco 7200/VIP2 systems. This condition can cause one of the described failures in Cisco 7200/VIP2 systems.

Note: Originally, this field notice was written specifically for the 7200 platform, but similar problems are now known to happen on VIP-based units. In either case, follow the upgrade path to the latest port adapter hardware revision.

Note: PA-4E and PA-8E Ethernet port adapters that are hardware revision 1.11 or PA-5EFL Ethernet port adapters that are hardware revision 1.2 may cause Cisco 7200/VIP2 systems to reload.

Problem Symptoms

Cisco 7200/VIP2 systems with one or more PA-4E and PA-8E hardware revision 1.11 or PA-5EFL hardware revision 1.2 Ethernet port adapters may exhibit one of the following symptoms:

System restarted by power-on

A Cisco 7200/VIP2 system may reload with no information left in the fault history buffer. The only information available is through the show version Cisco IOS command, indicating that a system reload occurred due to a power-on condition. Below is an example of the output of the show version command illustrating this:
```
Router uptime is 2 days, 19 hours, 58 minutes
  System restarted by power-on at 01:19:00 UTC Sun Mar 9 1997
  System image file is "slot0:c7200-inu-mz.111-8.CA1.bin", booted via slot0
```
This is the most common symptom and is most likely to occur under heavy traffic loads.

PCI parity error

A system reload may also occur on light to moderately loaded Cisco 7200/VIP2 routers. In this case, the symptoms are quite different. The router reloads with a PCI parity error or an error interrupt, for example:

ERR-1-SERR: PCI bus system/parity error
 %ERR-1-FATAL: Fatal error interrupt, reloading
 err_stat=0x0, err_enable=0xFF, mgmt_event=0x8

 *** System received an Error Interrupt ***
 signal= 0x16, code= 0x0, context= 0x60997fa0
 PC = 0x6010dc54, Cause = 0x420, Status Reg = 0x34018002

 0x6010dc54:r4k_sig_dispatch_return(0x6010dbfc)+0x58

Error interrupt

A Cisco 7200/VIP2 system reload may also occur with the following error:

System was restarted by error - an Error Interrupt, PC 0x600267A0
 7200 Software (C7200-DR-M), Version 11.1(8)CA1, EARLY DEPLOYMENT RELEASE
 Compiled Thu 23-Jan-97 19:43 by bellb (current version)
 Image text-base: 0x600088F0, data-base: 0x605AE000

Fault history buffer error

A Cisco 7200/VIP2 system reload may also occur with the following error:

7200 Software (C7200-AJS-M), Version 11.2(5), RELEASE SOFTWARE (fc1)
 Compiled Tue 01-Apr-97 03:21 by ckralik
 Signal = 22, Code = 0x0, Uptime 00:00:29
 $0 : FFFFFFFF, AT : 80007E08, v0 : 00000000, v1 : 00000170
 a0 : 00000001, a1 : 3C100000, a2 : 00000001, a3 : 00000000
 t0 : 6002A180, t1 : 3401F901, t2 : 00000000, t3 : 00000008
 t4 : 3401F900, t5 : 000003D7, t6 : 00000000, t7 : FFFFFFE0
 s0 : FFFFFFFF, s1 : FFFFFFFF, s2 : FFFFFFFF, s3 : FFFFFFFF
 s4 : FFFFFFFF, s5 : FFFFFFFF, s6 : FFFFFFFF, s7 : FFFFFFFF
 t8 : 60CE156C, t9 : 00000000, k0 : 00000000, k1 : 00000000
 gp : FFFFFFFF, sp : 60C0CC58, s8 : FFFFFFFF, ra : 60114D84
 EPC : 6002A1C8, SREG : 3401F903, Cause : FFFFFFFF

 0x6002A1C8:amdp2_first_half(0x6002a1b4)+0x14

If you are a registered Cisco.com user and you have logged in, you can refer to these Cisco bug ID descriptions:

Bug ID: CSCdj11570

10Bbps Ethernet interfaces cause 7200 reload under high load
Bug ID: CSCdj03557

7206 suddenly resets with system restarted by power-on
Bug ID: CSCdj30733

Cisco 7206 restarts by power on, spurious interrupts.
Bug ID: CSCdi65281

PA EEPROM HW-V not read correctly.

Workaround/Solution

Hardware changes have been made to the Ethernet port adapters that correct the issues described above. Cisco strongly recommends that customers with Cisco 7200/VIP2 systems upgrade all PA-4E and PA-8E adapters with hardware version 1.11 to hardware version 1.12 or later, and upgrade PA-5EFL adapters with hardware version 1.2 to hardware version 1.3 or later.

Beginning September 9, 1997, customers may obtain replacement PA-4E and PA-8E hardware version 1.12 or PA-5EFL hardware version 1.3 Ethernet port adapters on a port-for-port basis at no charge through Cisco's Technical Assistance Center (TAC).

Revised PA-4E, PA-5EFL, and PA-8E port adapters can be distinguished using the show diag Cisco IOS command. Revised PA-4E, PA-5EFL, and PA-8E port adapters can be identified by the following part numbers:

Port Adapter	New Revision Level
PA-4E	PN 73-1556-07 Rev. A0 HW-V 1.12 or later
PA-5EFL	PN 73-1679-04 Rev. A0 HW-V 1.3 or later
PA-8E	PN 73-1391-07 Rev. A0 HW-V 1.12 or later

You may also identify the hardware version of your Ethernet port adapter by using the show diag Cisco IOS command.

Cisco7200# show diag 4

Slot 4:
    Ethernet port adapter, 4 ports
    Port adapter is analyzed
    Port adapter insertion time 2d09h ago
    Hardware revision 1.12          Board revision A0
    ^^^^^^^^^^^^^^^^^^             ^^^^^^^^^^^^^^^

    Serial number     4294967295    Part number    73-1556-04
                                    ^^^^^^^^^^^^^^^^^^^^

    Test history      0x0           RMA number     00-00-00
    EEPROM format version 1
    EEPROM contents (hex):
    0x20: 01 02 01 01 FF FF FF FF 49 06 14 04 00 00 00 00
    0x30: 50 00 00 00 FF FF FF FF FF FF FF FF FF FF FF FF

To obtain a replacement Ethernet port adapter for your Cisco 7200/VIP2 system, please contact the Cisco Systems Technical Assistance Center (TAC) at (800) 553-24HR, (408) 526-7209 , or send e-mail to tac@cisco.com and refer to this Field Notice.

Physical Replacement

You can physically replace the following adapters:

PA-4E
PA-5EFL
PA-8E

On the Cisco 7200/VIP2 series, the PA-4E, PA-5EFL, and PA-8E port adapters are hot-swappable and can be replaced with upgraded PA-4E, PA-5EFL, and PA-8E port adapters without turning off the system.

For more information on how to replace a PA-4E, PA-5EFL, or PA-8E port adapter refer to the following:

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For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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