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||There were no defects filed with this field notice at the time of publication.|
The application of patch AP.ums.21.sp1.551.ap373187 might lead to an increase heap usage which increases garbage collection activity during high traffic periods and causes disruption of chat and presence.
Note: This field notice was originally posted in the BroadSoft Xchange portal and has been moved over to Cisco.com as-is for historical purposes.
The high CPU condition caused by the patch application creates problems for chat and presence.
BroadWorks patches can now be downloaded through the Cisco Software Download Center after logging in with your Cisco.com (CCO) account.
The version of BroadWorks that is currently deployed as well as the patches currently activated can be checked by executing the
get versions all command from the CLI. More information on how to check the patch level can be found in the Cisco BroadWorks Maintenance Guide.
Remove patch AP.ums.21.sp1.551.ap373187.
Patch AP.ums.21.sp1.551.ap374353 is now available on Xchange for this issue.
Apply AP.ums.21.sp1.551.ap374353 along with AP.ums.21.sp1.551.ap373187 and the other dependencies.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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