Field Notice: FN - 64208 - Limited Number of UCS-C3X60-SVRN Server Nodes At Risk for Early Failure - Replace on Failure

Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Products Affected

Defect Information

Problem Description

The system boards on a limited number of server nodes (SVRNs) have manufacturing issues. These boards are susceptible to failure.

Background

There was a temporary manufacturing process issue with the fabrication of the main board.

Problem Symptom

The impacted SVRNs might no longer work.

Workaround/Solution

Complete the instructions in the How to Identify Affected Products section of this Field Notice in order to retrieve the serial number for your SVRN(s). Use the Serial Number Validation tool in order to verify that your product is affected.

Replace impacted units when they fail.

Important: For every SVRN that needs to be replaced, you MUST also request the Pick-and-place tool (UCS-CPU-EP-PNP=), grease (UCS-CPU-GREASE3=), and cleaning kit (UCSX-HSCK=).

Replacement Procedures

After the replacement bare SVRN has arrived, the memory and CPU must be moved from the original system to the new SVRN. Additionally, you will need to move the Host Bus Adapter (HBA) or Redundant Array of Independent Disks (RAID) controller from the old system and run the Host Upgrade Utility (HUU) in order to flash the Baseboard Management Controller (BMC) and BIOS firmware to the same version as before the replacement.

For details on how to replace the SVRN, see "Replacing a Drive Expander Module" in the Cisco UCS C3260 Storage Server Installation and Service Guide.

For details on how to use the HUU, see "Upgrading the Firmware on a Cisco UCS C-Series Server Using the HUU" in the Cisco Host Upgrade Utility 2.0(7) User Guide."

Field Engineer Requests

If you require a Field Engineer to replace your SVRN(s), send an email to FE-req-FN64208@cisco.com with this information and format AFTER you receive your parts:

1. Subject: On Site FE Requested for FN64208
2. Requestor's CCO ID to use (if you wish to track this request)
3. Site Information
   • Site/Company Name
   • Address
   • Site Contact
   • Telephone
   • Email
   • Manned site: [Yes / No]
   • Site Security Requirements (enter any special site security requirements)
4. What time is the requested time for Field Engineer arrival (enter local date and time)
5. System information
   • Hostnames/locations of servers
   • Server models
   • Cisco Integrated Management Controller (CIMC) version
6. Any special Field Engineer Instructions (enter any special instructions here)

All information is required except for the CCO ID.

Note that only two server nodes can be upgraded per visit. All requests must be at least three days in advance of the requested service time.

How To Identify Affected Products

In order to determine the serial number of your system, complete the procedure for your system type.

C3160 via CIMC

1. Log in to the server and choose Server.
2. Click the Summary tab.
3. The serial number is shown in the right panel in the Server Properties box.

   

C3160 via CLI

Log in to the server CLI and enter the commands in bold. The bold italicized item is the serial number.

C3X60M3-FCH1929J1LE# scope chassis
C3X60M3-FCH1929J1LE /chassis # show detail
Chassis:
Power: on
Server Node Serial Number: FCH1929J1LE
Chassis Serial Number: FOX2015G1NM
Chassis Produt ID: UCSC-C3X60-BASE
Product Name: UCS C3X60M3
PID : UCSC-C3X60-SVRNB
UUID: 6E7CA987-E553-41D6-9F35-519F0A675D8C
Locator LED: off
Front Panel Locator LED: off
Description:
C3X60M3-FCH1929J1LE /chassis #

C3260 via CIMC

1. Log in to the server and click the Chassis drop-down arrow in order to display the list.
2. Choose Inventory.
3. The serial numbers are listed to the right.

   

C3160 via CLI

Log in to the server CLI and enter the commands in bold. The bold italicized items are the serial numbers.

C3260-1# scope chassis
C3260-1 /chassis # show server
Server ID Power Serial Number Product Name PID UUID
--------- ----- ------------- ------------- ---------------- ------------------------------------
1 on FCH19377QYN UCS C3X60M3 UCSC-C3X60-SVRNB D5069DF1-563D-4DAC-BDA6-BC2FE0EB287F
2 on FCH19377QYC UCS C3X60M3 UCSC-C3X60-SVRNB 3BC9FC07-460A-4073-8F04-E923B1D12CF2
C3260-1 /chassis #

After you have determined the serial number(s) of the system, check the UCSC-C3X60-SVRN Serial Number Validation Tool in order to determine if your system is impacted.

If your system is impacted, see the Workaround/Solution section of this Field Notice for next steps.

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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