Field Notice: FN - 64001 - Cisco WebEx Meetings Server - Microsoft Update KB3069392 Causes Loss of Sharing Capability - Software Upgrade Required

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Updated:October 9, 2017

Document ID:FN64001

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Notice

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Revision History

Revision	Publish Date	Comments
1.0	28-Jul-15	Initial Release
10.0	09-Oct-17	Migration to new field notice system

Products Affected

Affected OS Type	Affected Release	Affected Release Number
NON-IOS	CWMS v1.5	1.5(1)
NON-IOS	CWMS v2.0	2.0(1)
NON-IOS	CWMS v2.5	2.5(1)

Defect Information

Defect ID	Headline
CSCuv36151	Users cannot share screen after KB3069392 update (https://tools.cisco.com/bugsearch/bug/CSCuv36151)

Problem Description

After the Microsoft update KB3069392 is applied to a user PC, the user can no longer share their screen during WebEx meetings.

Background

No additional background information is available for this issue.

Problem Symptom

After the Microsoft update is applied to a user PC, and the user clicks the Share button during a WebEx meeting, the user notices that the share capability does not work.

It might also appear to the user that the share function works normally; however, the meeting participants who attempt to view the shared content observe only a blank gray screen instead of the shared content.

Workaround/Solution

As a workaround for this issue, you must uninstall Microsoft update KB3069392.

For a permanent solution to this issue, you must download and install a CWMS version that contains a fix for this issue. Refer to this table in order to determine the appropriate CWMS version for your specific system (registered customers only):

Version	CWMS Server Download	User PC Download
1.5	cisco-webex-meetings-server-2.5.1.5051.B.iso Version 1.5 MR5 Patch 1 can only be installed after Version 1.5 MR5 has been installed. If the CWMS runs Version 1.5 MR4 or earlier, it must first be updated to Version 1.5 MR5. Version 1.5 MR5 Patch 1 can then be installed.	cwms-tools-and-clients-2.5.1.5051.zip
2.0	cisco-webex-meetings-server-2.0.1.839.B.iso Version 2.0 MR8 Patch 1 can only be installed after Version 2.0 MR8 has been installed. If the CWMS runs Version 2.0 MR7 or earlier, it must first be updated to Version 2.0 MR8. Version 2.0 MR8 Patch 1 can then be installed.	cwms-tools-and-clients-2.0.1.839.zip
2.5	cisco-webex-meetings-server-1.5.1.509.A.iso Version 2.5 MR5 Patch 1 can only be installed after Version 2.5 MR5 has been installed. If the CWMS runs Version 2.5 MR4 or earlier, it must first be updated to Version 2.5 MR5. Version 2.5 MR5 Patch 1 can then be installed.	cwms-tools-and-clients-1.5.1.509.zip

Note: These fixes must be downloaded and applied to both the CWMS server and the user PCs for which the Microsoft update KB3069392 has already been installed (or will be installed).

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

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