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|Affected Product ID
||There were no defects filed with this field notice at the time of publication.|
Some spare battery backup kits were sent without a cable between March and July, 2010. Non-spare units are not affected.
The spare battery backup kit should include a cable, but it was not packed in some kits that were shipped. The cable is required when using this part for a newly installed RAID controller. The cable is not required when using this part to replace an existing battery backup. Units affected by this issue were shipped between March and July 2010.
Affected units have no cable in the box with the battery.
If a battery cable is required for the specific use of the battery backup kit, an RMA should be opened with Cisco to replace the kit.
The cable is required when using this part for a newly installed RAID controller.
The cable is not required when using this part to replace an existing battery backup.
How To Identify Affected Products
Affected units can be identified without opening the box by checking the serial number using the validation tool at the following URL:
FN63348 Serial Number Validation
Affected units may also be identified by opening the box and inspecting the contents to see if the cable is missing.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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