Field Notice: FN - 62770 - 15454-MS-ISC-100T Has Incorrect Equipment ID in Card EPROM

Available Languages

Updated:April 5, 2007

Document ID:FN62770

April 05, 2007

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

Products Affected

Products Affected	Part Number	Comments
15454-MS-ISC-100T	800-26982-01
15454-MSM-ISC-SK	800-26982-01	MSTP Multi-Shelf Bundle, 2ea MS-ISC-100T
15454-MS-ISC-100T	800-26982-01
15454-MSM-ISC-SK	800-26982-01	MSTP Multi-Shelf Bundle, 2ea MS-ISC-100T

Serial Numbers

Random Numbers
CAT102125PB, CAT10161444, CAT102125PE, CAT102125PF, CAT102125PS, CAT102125PU, CAT102309TE, CAT102309U9, CAT10240G16, CAT10240G1N, CAT10240G20, CAT10161449, CAT102125PL, CAT102309U7, CAT102309U3, CAT10161443, CAT1016144U, CAT102125P8, CAT102125PA, CAT102125PJ, CAT102125PK, CAT102125PZ, CAT102309TF, CAT102309TG, CAT102309TN, CAT102309U2, CAT102309U6, CAT102309U8, CAT10240G0X, CAT10240G0Y, CAT10240G0Z, CAT10240G11, CAT10240G12, CAT10240G13, CAT10240G18, CAT10240G1B, CAT10240G1F, CAT10240G1J, CAT10240G1K, CAT10240G1R, CAT10240G1T, CAT10240G1U, CAT10240G1W, CAT102125PG, CAT102309U1, CAT102125PV, CAT102125Q0, CAT102309TY, CAT102309U5, CAT10240G1X, CAT10240G1S, CAT102125PX, CAT10240G1D, CAT101302Z2, CAT102125PH, CAT102125PM, CAT102125Q1, CAT102309TH, CAT102309TQ, CAT102309TS, CAT102309TU, CAT102309U4, CAT102309UB, CAT102309UD, CAT102309UG, CAT10240G14, CAT10240G15, CAT10240G19, CAT10240G1G, CAT10240G1L, CAT10240G1M, CAT10240G1V, CAT102309TD, CAT102309TR, CAT102125PD, CAT102309TJ, CAT102309TK, CAT102309TL, CAT102309TM, CAT102309TP, CAT102309TT, CAT102309TV, CAT102309TW, CAT102309TX, CAT102309TZ, CAT102309U0, CAT102309UA, CAT102309UE, CAT102309UF, CAT102309UJ, CAT10240G1H, CAT10240G1Y, CAT10240G22, CAT10465936, CAT1046593K, CAT10495PTL, CAT10495PUH, CAT10495PUN, CAT110359Y8, CAT110359YB, CAT110359YE, CAT110359YL, CAT110359YN, CAT110359YW, CAT110359YZ, CAT110359Z4, CAT110359Z5, CAT110359ZB, CAT110359ZH, CAT110359ZL, CAT110359ZT, CAT11035A02, CAT11035A05, CAT11035A06, CAT11035A07, CAT11035A0B, CAT11035A0D, CAT11035A0E, CAT11035A0G, CAT11035A0Q, CAT11035A0R, CAT11035A0T, CAT11035A0U, CAT11035A0V, CAT11035A0X, CAT11035A0Z, CAT11045QNU, CAT11045QP4, CAT11045QP6, CAT11045QPQ, CAT11045QPW, CAT11045QQ9, CAT11045QQB, CAT11045QR3, CAT11045QR7, CAT11045QR9, CAT11045QS0, CAT11045QS2, CAT11045QS4

Random Numbers

CAT102125PB, CAT10161444, CAT102125PE, CAT102125PF, CAT102125PS, CAT102125PU, CAT102309TE, CAT102309U9, CAT10240G16, CAT10240G1N, CAT10240G20, CAT10161449, CAT102125PL, CAT102309U7, CAT102309U3, CAT10161443, CAT1016144U, CAT102125P8, CAT102125PA, CAT102125PJ, CAT102125PK, CAT102125PZ, CAT102309TF, CAT102309TG, CAT102309TN, CAT102309U2, CAT102309U6, CAT102309U8, CAT10240G0X, CAT10240G0Y, CAT10240G0Z, CAT10240G11, CAT10240G12, CAT10240G13, CAT10240G18, CAT10240G1B, CAT10240G1F, CAT10240G1J, CAT10240G1K, CAT10240G1R, CAT10240G1T, CAT10240G1U, CAT10240G1W, CAT102125PG, CAT102309U1, CAT102125PV, CAT102125Q0, CAT102309TY, CAT102309U5, CAT10240G1X, CAT10240G1S, CAT102125PX, CAT10240G1D, CAT101302Z2, CAT102125PH, CAT102125PM, CAT102125Q1, CAT102309TH, CAT102309TQ, CAT102309TS, CAT102309TU, CAT102309U4, CAT102309UB, CAT102309UD, CAT102309UG, CAT10240G14, CAT10240G15, CAT10240G19, CAT10240G1G, CAT10240G1L, CAT10240G1M, CAT10240G1V, CAT102309TD, CAT102309TR, CAT102125PD, CAT102309TJ, CAT102309TK, CAT102309TL, CAT102309TM, CAT102309TP, CAT102309TT, CAT102309TV, CAT102309TW, CAT102309TX, CAT102309TZ, CAT102309U0, CAT102309UA, CAT102309UE, CAT102309UF, CAT102309UJ, CAT10240G1H, CAT10240G1Y, CAT10240G22, CAT10465936, CAT1046593K, CAT10495PTL, CAT10495PUH, CAT10495PUN, CAT110359Y8, CAT110359YB, CAT110359YE, CAT110359YL, CAT110359YN, CAT110359YW, CAT110359YZ, CAT110359Z4, CAT110359Z5, CAT110359ZB, CAT110359ZH, CAT110359ZL, CAT110359ZT, CAT11035A02, CAT11035A05, CAT11035A06, CAT11035A07, CAT11035A0B, CAT11035A0D, CAT11035A0E, CAT11035A0G, CAT11035A0Q, CAT11035A0R, CAT11035A0T, CAT11035A0U, CAT11035A0V, CAT11035A0X, CAT11035A0Z, CAT11045QNU, CAT11045QP4, CAT11045QP6, CAT11045QPQ, CAT11045QPW, CAT11045QQ9, CAT11045QQB, CAT11045QR3, CAT11045QR7, CAT11045QR9, CAT11045QS0, CAT11045QS2, CAT11045QS4

Problem Description

Wrong Equipment ID has been configured into card EPROM during manufacturing cycle for the unit. Cards impacted are listed with the serial numbers above.

Background

After additional manufacturing test was completed, it was noticed that the wrong equipment ID had been configured into the card EPROM during the manufacturing process.

Problem Symptoms

The MS-ISC cards fail to boot, with the red FAIL light on.

CTC shows equipment attribute mismatch on the slot.

Workaround/Solution

This procedure has 7 steps and commands are highlighted in bold font.

Steps 1 to 3 might be needed if customer ML card is not booting at all.

In that case, have console cable connected (rate & handshake protocol: 9600,N, 8, 1) to the card through the RJ11 to RJ45 cable plus the extension cable (RJ45 to DB9 listed as p/n 72-3383-01 Rev A1).

Pull the card out of chassis and insert it back. As soon as it is in, type control-C continuously until the rommon> prompt is seen and continue from step 4.

If the card boots regularly, open a telnet session with it and start from step 1.

Print the version and take note of the current value of configuration register, displayed at the end of the command output.

Router#sh ve
00:01:31: %SYS-5-CONFIG_I: Configured from console by consoler
Cisco IOS Software, ONS M-Series Software (DAYTONA-I7K91-M), Experimental Version 12.2(20070301:092432) [nivin-ml2crc 120]
Copyright (c) 1986-2007 by Cisco Systems, Inc.
Compiled Tue 13-Mar-07 14:17 by nivin
ROM: System Bootstrap, Version 12.1(14r)EO, RELEASE SOFTWARE (fc1)
Router uptime is 1 minute
System returned to ROM by reload at 20:30:11 PDT Wed Mar 14 2007
System restarted at 20:32:07 PDT Wed Mar 14 2007
System image file is "ftp://255.255.255.255/08.50-007C-07.09"
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
export@cisco.com.
cisco ONS-ML100T-12 (MPC8260) processor (revision A1) with 86016K/28672K bytes of memory.
Processor board ID CAT09170ERW, with hardware revision unknown

Last reset from user reload
12 FastEthernet interfaces
96K bytes of non-volatile configuration memory.
8192K bytes of processor board System flash (Read/Write)

DOS FPGA Image Version 0x4, Revision 0x2 .

Configuration register is 0x101

Modify the configuration register value to 0x0, so that card remains in rommon prompt.

Router#conf t 
Enter configuration commands, one per line. End with CNTL/Z. 
Router(config)# 
Router(config)#config-re 
Router(config)#config-register 0x0 
Router(config)#^Z 
Router#

Save the config and reload the ML card.

Router#reload 

System configuration has been modified. Save? [yes/no]: y
Building configuration... 
[OK] 
Proceed with reload? [confirm] 

00:02:36: %SYS-5-RELOAD: Reload requested by console. Reload Reason: Reload Command. 
00:02:36: %CARDWARE-5-SOCKET_INFO: closed socket to SC: System Reload 
System Bootstrap, Version 12.1(14r)EO, RELEASE SOFTWARE (fc1) 
TAC Support: http://www.cisco.com/tac 
Copyright (c) 2003 by cisco Systems, Inc. 

reset_type = 0x00000007 (RESET_WARM_SOFT) 

DOS FPGA Image Version 0x3, Revision 0x2 . 

Attaching network interface cbl0 ... OK. 

Default Environment Setting, use 'set var=xxx' cmd to change it. 
PS1=rommon ! > 
RET_2_RUTC= 
RANDOM_NUM=155303519 
?=0 
CV=ftp://255.255.255.255/08.50-007C-07.09 
BSI=0 
RET_2_RTS=20:34:42 PDT Wed Mar 14 2007 
RET_2_RCALTS= 
IP_ADDRESS=192.168.190.08 
IP_SUBNET_MASK=255.255.252.0 
DEFAULT_GATEWAY=192.168.190.108 
TFTP_SERVER=192.168.190.100 
TFTP_FILE=M_I.bin 


DAYTONA platform with 114688 Kbytes of main memory 

rommon 1 >

Change to privileged mode.

rommon 1 > priv 
You now have access to the full set of monitor commands. 
Warning: some commands will allow you to destroy your 
configuration and/or system images and could render 
the machine unbootable. 
rommon 2 >

The following command will display the cookie information which includes the equipment ID. Just press Enter until the string equipment ID will be shown, type the new equipment ID and press enter (bold font).

rommon 2 > cookie 

cookie: 
38 30 30 2d 32 34 39 30 31 2d 30 33 00 52 48 11 
00 41 31 00 2d 32 34 00 43 41 54 30 39 31 37 30 
45 52 57 00 00 52 48 11 00 53 4f 55 49 41 46 47 
42 41 41 00 4d 4c 31 30 30 54 2d 31 32 00 00 00 
00 52 48 11 00 00 4d 00 00 00 24 02 4d 5f 49 2e 
62 69 6e 00 20 30 32 00 00 52 48 11 00 00 4d 44 
d0 6b 54 af 00 00 4d 5c fe 00 31 32 2e 31 28 31 
34 72 29 45 4f 00 00 52 48 11 00 43 69 73 63 6f 
20 32 30 30 32 00 00 00 52 48 11 00 00 4d 44 d0 
6b 54 af 00 00 4d 5c fe 00 91 50 00 00 00 02 d0 
6b 54 af 00 10 00 13 c4 3d 52 e8 53 44 48 3d 59 
3b 00 34 20 33 64 20 35 32 20 65 38 00 4d 44 d0 
6b 54 af 00 00 4d 5c fe 00 91 50 00 00 00 e8 d0 
6b 54 af f8 42 98 a9 a2 14 07 64 44 40 ec 19 fe 
03 00 00 00 00 00 00 00 00 00 00 ff fe 

View/alter bytes of serial cookie by field -- 
Input hex byte(s) or: CR -> skip field. 
HW Board Part Number : 800-24901-03 > 

Hw Revision Number : A1 > 
Hw Serial Number : CAT09170ERW > 
CLEI Code : SOUIAFGBAA > 
Card Name : ML100T-12 > 
Equipment ID : 00 00 24 02 >00002405 
Application File Name : M_I.bin > 
Firmware Version : 12.1(14r)EO 
Copy Right : Cisco 2002 
Number of MAC Addresses: 10 > 
Base MAC Address : 00 13 c4 3d 52 e8 > 
Extended Information : SDH=Y; > 
rommon 3 > 
rommon 3 >

Boot the card back up.

rommon 3 > bootp 


Sending out BootRequest Msg .... 
================================ 
msgVersion: 3 
ipAddress: 0xc0a8be08 
portNumber: 9401 
cardType: 0x2403 
================================ 
Received BootResponse Msg ...... 
================================ 
msgVersion: 3 
fileName: M_I.BIN 
versionString: 08.50-007C-07.09 
================================

Change the configuration register value to the old one in case you started from step 1, or else leave it as it is.

Router#conf t 
Enter configuration commands, one per line. End with CNTL/Z. 
Router(config)# 
Router(config)#config-re 
Router(config)#config-register 0x101 
Router(config)#^Z 
Router#

Customers may also request an Return Material Authorization (RMA) if they do not want to perform the procedure above.

How to Identify Hardware Levels

To determine the Part Number, and Serial Number of your 15454-MS-ISC-100T, 15454W-MS-ISC-100T, or 15454-MSM-ISC-SK, 15454W-MSM-ISC-SK:

Open Cisco Transport Controller.

From the Shelf View, select Inventory.

From the Inventory tab, locate the 15454-MS-ISC-100T, 15454-MSM-ISC-SK, and compare the information from the Inventory tab against the serial numbers listed above.

If you are using TL1 commands

1. >ACT-USER::

2. >RTRV-INV::ALL

3. >CANC-USER::

Compare the information from the TL1 inventory command against the serial numbers listed above.

Revision History

Revision	Date	Comment
1.0	05-APR-2007	Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

Receive Email Notification For New Field Notices

Product Alert Tool - Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.