Field Notice: FN - 62334 - Auto Update Not Supported From Cisco IP Communicator Release 1.x to 2.0

August 8, 2006

NOTICE:

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE OR WARRANTY, INCLUDING THE WARRANTY OF MERCHANTABILITY. YOUR USE OF THE INFORMATION ON THE FIELD NOTICE OR MATERIALS LINKED FROM THE FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

---

Products Affected

Product
IP Communicator

Problem Description

Cisco IP Communicator AutoUpgrades from 1.x to 2.0 are not supported. Similarly, downgrades from 2.0 to 1.x are also not supported.

Background

Cisco CallManager allows software loads for devices to be updated automatically when a device registers. The automatic upgrade function is called AutoUpgrade and may be accessed via the Cisco CallManager application. For IP Communicator of any 1.x release, this AutoUpgrade function is not supported for upgrades to 2.0.

Problem Symptoms

AutoUpdate to 2.0 will fail. IP Communicator will operate with older load. A message prompt is displayed when CallManager has an older load configured in the CCM Admin device defaults page than what is installed by the end user, because downgrades are not supported. The message that is displayed will contain text similar to:

The following AutoUpdate path is not supported: 
higher release number -> lower release number 

See the graphic in the Workaround/Solution section.

Workaround/Solution

If you have previously enabled AutoUpdate for Cisco IP Communicator Release 1.x, you will need to disable it before upgrading to Cisco IP Communicator Release 2.0(1). To disable AutoUpdate, you must remove the load name assigned to the Cisco IP Communicator device in Cisco CallManager Administration. A blank entry means the device name has been removed. If you have installed Cisco IP Communicator Release 2.0 but have not changed the version information in Cisco CallManager Administration, then the following prompt may display:

The only supported upgrade from 1.1(x) requires running the Windows Installer. It is not required to remove the existing application. Just execute the installer application and it will automatically upgrade settings to the latest 2.x release.

Revision History

Revision	Date	Comment
1.0	08-AUG-2006	Initial Public Release

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

Receive Email Notification For New Field Notices

Product Alert Tool - Set up a profile to receive email updates about reliability, safety, network security, and end-of-sale issues for the Cisco products you specify.

---