May 26, 2004
MeetingPlace Gateway SIM
126.96.36.199 - 188.8.131.52
Note: This Field Notice is a legacy Latitude Field Notice that has been converted to the Cisco format so the information would remain available to their customers.
A memory leak was introduced in the mpgwcm.dll that controls gateway event logging in the most recent versions of GWSIM, 184.108.40.206 through 220.127.116.11.
Your system is affected if:
You have explicitly upgraded GWSIM to version 18.104.22.168 - 22.214.171.124 on any gateway server.
You indirectly upgraded GWSIM to version 126.96.36.199 - 188.8.131.52 by installing a gateway product that contains the faulty version, Outlook 184.108.40.206 or Web 220.127.116.11.
If you have any doubt, verify the version of GWSIM that is running on your gateway server and if necessary obtain the hotfix from CSRC.
Gateways can hang after a while or exhibit other unpredictable errors. In Web, it cannot connect to database, blank page and so on. In Outlook, mpoutlook service cannot start.
Restarting the Web server will temporarily fix the problem.
This hotfix 18.104.22.168 (mpgwcm.dll) can only be installed on top of GWSIM versions 22.214.171.124 to 126.96.36.199
To install this hotfix:
Shutdown all MeetingPlace gateways and eventlog applications.
Shutdown IIS Admin.
Replace \system32\mpgwcm.dll with the patched DLL.
Note:?Gwsim version 188.8.131.52 will not be reflected in Gwstatus, but you can right-click | properties the file to check its version.
For More Information
If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:
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