Field Notice: *Expired* FN - 19331 - IGX-URM IOS Incompatibility May Prevent Bootup

Revised April 24, 2008
May 7, 2002

NOTICE:

THIS FIELD NOTICE HAS BEEN EXPIRED AND IS NO LONGER MAINTAINED OR UPDATED BY CISCO.

THIS FIELD NOTICE IS PROVIDED ON AN "AS IS" BASIS AND DOES NOT IMPLY ANY KIND OF GUARANTEE, WARRANTY OR SUPPORT. USE OF THE INFORMATION ON THIS FIELD NOTICE OR MATERIALS LINKED FROM THIS FIELD NOTICE IS AT YOUR OWN RISK. CISCO RESERVES THE RIGHT TO CHANGE OR UPDATE THIS FIELD NOTICE AT ANY TIME.

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Products Affected

Product	Comments
IGX-URM	Loaded with Cisco IOS® Software Release 12.2(8)T, 12.2(8)T1, 12.2(8)T2 or 12.2(8)T3

  

Problem Description

About one minute after the IGX-URM comes up, the IGX8400 registers an IPC failure and declares the URM card "failed".

Background

This anomaly is caused by an uninitialized field which causes IPC communications to fail.

Problem Symptoms

Besides loss of services through the affected IGX-URM, the network engineer will observe that the IGX-URM status (issuing dspcds) is failed and the event log (issuing dsplog) indicated removal of the URM.

The following is a part of the dspcds command output showing a failed IGX-URM:

igx2           TRM   Cisco           IGX 8420  9.3.35    Apr. 13 2002 17:10 GMT 

Missing Cards: 1 NPM, 1 UXM, 3 URMs, 1 OC3, 3 2FE2Vs

   FrontCard  BackCard                      FrontCard  BackCard
   Type  Rev  Type     Rev  Status          Type  Rev  Type     Rev  Status
1  NPM   FMS                Active       9  Empty reserved for URM            
2  Empty reserved for NPM                10 NTM   FHF  T1       AM   Standby
3  URM   BAA  2FE      AA   Active       11 NTM   FDH  Empty         Standby
4  UFMU  BYA  V35      AB   Active-F     12 Empty universal backplane          
5  UXM   CB14 OC3      AD   Active-F     13 UFM   BTA  Empty         Standby
6  Empty reserved for URM                14 NTM   EKK  E1       AN   Active
7  URM   BAA  2FE2V    P03  Failed       15 Empty reserved for UXM             
8  Empty reserved for URM                16 Empty universal backplane

The following is a part of the dsplog command output showing the sequence of entries particular to this problem:

igx2           TRM   Cisco           IGX 8420  9.3.35    Apr. 13 2002 17:08 GMT 

Snapshot of log entries (most recent at top)          (events 165-153 of 399)
Class  Description                                             Date     Time    
Info   RTR 7 Change from Rommon to Rommon-Cli                  04/10/02 12:10:12
Info   RTR 7 Change from Inactive to Rommon                    04/10/02 12:10:10
Clear  2FE2V 7 Inserted - Activated                            04/10/02 12:10:10
Info   URM 7 Activated                                         04/10/02 12:10:10
Info   URM 7 Inserted                                          04/10/02 12:10:07
Info   2FE2V 7 Removed                                         04/10/02 12:09:55
Major  URM 7 Removed - No backup available                     04/10/02 12:09:55
Minor  RTR 7 IOS unavailable                                   04/10/02 12:09:10
Info   RTR 7 Change from Ios to Failed (IPC FAIL)              04/10/02 12:09:08
Clear  RTR 7 IOS available                                     04/10/02 12:08:40
Info   RTR 7 Change from Rommon-Cli to Ios                     04/10/02 12:08:38
Info   RTR 7 Change from Rommon to Rommon-Cli                  04/10/02 12:06:40
Info   RTR 7 Change from Inactive to Rommon                    04/10/02 12:06:39
                                                                                
This Command: dsplog

Workaround/Solution

There is no known workaround. Cisco IOS Software Release 12.2(8)T4 will have the fix for this anomaly.

DDTS

To follow the bug ID link below and see detailed bug information, you must be a registered user and you must be logged in.

DDTS	Description
CSCdx41149 (registered customers only)	IPC heartbeats not transmitted correctly

  

For More Information

If you require further assistance, or if you have any further questions regarding this field notice, please contact the Cisco Systems Technical Assistance Center (TAC) by one of the following methods:

• Open a service request on Cisco.com
• By email
• By telephone

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