The information in this document is based on these software versions:
CVP Server 9.0(1)
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Problem Summary 1
Caller experiences poor ring tone quality from CVP on the caller ringback leg of a Whisper Announcement call. The ring tone can sound like a series of clicks.
Media Termination Point is enabled on the SIP trunk in Cisco Unified Communication Manager
Disable MTP on the SIP trunk.
Problem Summary 2
Whisper Annoucment fails to play on an internally routed transferred/conferenced call to another agent.
Call must be sent back to the Voice Response Unit (VRU) CVP within the ICM script which runs as a result of the transfer request.
Insert a Send to VRU node or Run external script node at the start of the ICM script which runs as a result of the transfer request.
Problem Summary 3
Whisper Annoucment fails to play.
UCCE Central controller event viewer and Router log shows: "Unable to find Whisper Announcement media file <filename>"
CVP Call Server logs show: "Whisper Prompt Playback failed. Check the media name and address".
VXML gateway logs can provide more detail with deb voip appl err trace enable." [id:5010] [ICM_EVENT_REPORT], dialogueId=119, sendSeqNo=4, eventId=ANSWER, causeCode=CAUSE_WHISPER_MEDIA_ERROR,,"
Whisper Announcement audio file was not found.
Check that the ICM script has the correct audio file listed and check that the file exists in the media server.