This document describes how to troubleshoot Cisco Unified Customer Voice Portal (CVP) Media server ftp connection failures
Cisco recommends that you have knowledge of these topics:
CVP Media Server
The information in this document is based on CVP Server version 8.X, 9.X and 10.X
The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.
Media Server is added on the CVP Operations, Administration and Management Portal (OAMP) server, and the FTP Enable is checked, credentials are provided but, Test Sign In fails
Ensure that the FTP service in the media server is started.
Step 1. For Windows 2008 or Windows 2008 R2: From Start, Navigate to Administration tools > Server Manager. Expand Roles and on the Web Server (IIS) right click and select Add role services, then check FTP Server and install it.
Step 2. On the Server Manager, expand Roles > Web Server (IIS) > Internet Information Service (IIS) Manager. Right click Sites > Add FTP Site, FTP site name: default.ftp.site, Physical path: C:\inetpub\wwwroot.
Step 3. Click Next and on the next window, check Allow SSL. No need to enter the IP address, leave it as All Unassigned, and click Next
Step 4. On the Server Manager, expand Roles > Web Server (IIS) > Internet Information Service (IIS) Manager. Select Basic, Allow access to: All users, and check Read and Write
Step 5. To test your FTP server, open CMD prompt: > ftp localhost > User: [type username] > Password: [type password]
It should say User logged in.
Or from the OAMP, Navigate to Device Management, Media Server, select the Media Server and click the button Test